Top 1 Boutique hotel front desk agent Jobs in Cambria, Ca

Boutique Hotel Front Desk Agent
Cambria Beach Lodge —Cambria, CA
- $18 - $20 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Hotel
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Boutique Hotel Front Desk Agent
Cambria Beach Lodge —Cambria, CA
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Collect deposits, payments or fees.
$18 - $20 an hour
Quick Apply

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Boutique Hotel Front Desk Agent

Cambria Beach Lodge
Cambria, CA

Quick Apply

Job Details

Part-time | Full-time
$18 - $20 an hour

Qualifications

Visitor query response
Customer records maintenance
Computer operation
Managing customer accounts
Hotel and accommodations payment processing
Proactive hotel and accommodations guest assistance
Hotel policy compliance
Microsoft Outlook
Account maintenance
Sales transaction processing
Financial transaction processing
Phone communication
Computer literacy
Greeting customers
Answering guest questions
Accurate transaction records management
Hotel public area cleaning
Hotel room assignment management
Making change
Accounting data entry
Financial records management
Financial records review
Decision making
Financial record maintenance
Mail management
Desktop applications
Data entry
Stocking
Telephone systems
Mail processing

Full Job Description

Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guests out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all hotel policies. Comply with any additional requests that may arise pertaining to guest or hotel needs.

Basic Skills:

Talking to others to convey information effectively.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Skills:

Providing exemplary customer service to internal and external customers.
Being aware of others' reactions and understanding why they react as they do.
Actively looking for ways to help people.
Adjusting actions in relation to others' actions.
Teaching others how to do something.
Bringing others together and trying to reconcile differences.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Resource Management Skills:

Managing one's own time and the time of others.
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Tasks:

Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Review accounts and charges with guests during the checkout process
Record guest comments or complaints, referring customers to managers as necessary.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or telephone switchboards.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Perform any additional duties as outlined by the manager on duty

Work Activities:

Interacting With Computers
Getting Information
Performing for or Working Directly with the Public
Making Decisions and Solving Problems
Communicating with Supervisors, Peers, or Subordinates
Resolving Conflicts and Negotiating with Others
Identifying Objects, Actions, and Events
Establishing and Maintaining Interpersonal Relationships
Processing Information
Updating and Using Relevant Knowledge

Detailed Work Activities:

Calculate costs of goods or services.
Clean facilities or equipment.
Collect deposits, payments or fees.
Discuss account status or activity with customers or patrons.
Discuss goods or services information with customers or patrons.
Provide information and/or distribute materials to employees or customers.
Execute sales or other financial transactions.
Greet customers, patrons, or visitors. Job Description: FRONT DESK
Maintain financial or account records, verify accuracy of financial or transactional data.
Make travel, accommodations, or entertainment arrangements for others.
Operate communications equipment or systems.
Refer customers to appropriate personnel.
Report maintenance or equipment problems to appropriate personnel.
Sort mail.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing, walking 100 % of time worked
Reach with hands and arms
Ability to lift 25 lbs unassisted
Ability to stoop, kneel, twist body, bend occasionally
Verbally communicate with others

Technology:

Desktop and/or mobile devices with computer applications to manage information, including editing simple databases, inputting data, retrieving specific information.
Facilities management software o InnQuest RoomMaster
Gmail o Email
Electronic mail software o Microsoft Outlook
Office suite software o Microsoft Office

REQUIREMENTS

Cambria Beach Lodge is based upon an interpretation of the classic California road trip experience. Through a combination of surf, wheels, and timber, the California Central Coast is perhaps one of the most beautiful edges of water in the world. Fueled by our belief to wander, dream, and explore, we believe that Cambria, California is one of the last great undiscovered California coastal destinations. Based upon it’s prior existence as a California boomtown, we believe the town needs to continue to be explored. This time we prefer to explore it for wine tasting, whale watching, antiques and point breaks. With 6,000 residents, Cambria is one of the last untouched beach towns in California. We intend to do everything we can to keep it this way.

Cambria Beach Lodge is a roadside hotel reimagined – just with surf, wine, and one of the most beautiful sunsets you have ever seen.

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boutique hotel front desk agent jobs in cambria, ca

Boutique Hotel Front Desk Agent

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