Top 22 Call center manager Jobs in Cambridge, Ma

Call Center Supervisor
Harbor Health Services, Inc. —Dorchester, MA
- $56,888 - $85,383 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Contact Center Supervisor
The Brigham and Women's Hospital, Inc. —Westwood, MA
- $58,136 - $84,656 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Supervising experience
- Opportunities for advancement
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14d
Assistant Manager – Call Center 6PM-3AM
Encore Boston Harbor —Everett, MA
- $61,000 - $66,000 a year
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
Senior Service Manager
Wayfair —Boston, MA
- $98,963 - $119,263 a year
- Full-time
- Senior level
- Leadership
- Communication skills
Supervisor, Customer Contact Center
South Shore Health —Weymouth, MA
- $79,600 - $113,800 a year
- Full-time
- Mid-level
- Organizational skills
- Paid time off
12d
Call Center Manager
VITRA Health —Boston, MA
- $110,000 - $120,000 a year
- Full-time
- Bilingual
- Experience working with individuals with disabilities
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
12d
Team Manager - Customer Service
Arbella Insurance Group —Quincy, MA
- $68,000 - $73,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Paid time off
- Opportunities for advancement
Sr. Manager, Contact Center
Dana-Farber Cancer Institute —Brookline, MA
- $88,600 - $104,800 a year
- Full-time
- Hybrid work
- 6 years
- Administrative experience
- Bachelor's degree
Helpline Contact Center Supervisor
Health Resources in Action Inc —Boston, MA
- $57,000 - $64,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- Writing skills
- Paid holidays
- Health insurance
Marketing Manager; Home Services Appointment Setting & Lead Conversion
United Home Experts, Inc —Ashland, MA
- $100,000 - $160,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Relocation assistance
- Health insurance
Quick Apply
7d
Manager, Network Operations & UC Services
Boston College —Chestnut Hill, MA
- $127,950 - $159,950 a year
- Full-time
- Computer Science
- 8 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
4d
IT Asset Management & IT Service Desk Technicians
Super Systems Inc. —Hanscom AFB, MA
- $26.45 - $31.25 an hour
- Full-time
- Background check
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
15h
Call Center Manager
Rodenhiser Home Services Inc —Holliston, MA
- $75,000 - $105,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
- AD&D insurance
- Paid holidays
Quick Apply
Director, Contact Center Technology
Zelis —Boston, MA
- $153,000 - $193,800 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
Manager. Network Operations & UC Services
Boston College —Chestnut Hill, MA
- $127,950 - $159,950 a year
- Full-time
- Computer Science
- 8 years
- University
- Paid holidays
- Health insurance
CSC Licensed Service Supervisor
Simply Business —Boston, MA
- $67,000 - $110,600 a year
- Full-time
- Analysis skills
- Mentoring
- 1 year
- Commuter assistance
- Disability insurance
Call Center Manager
Automated Health Systems —Marlborough, MA
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Health insurance
Quick Apply
Call Center Supervisor
Renewal by Andersen | Esler Companies —Framingham, MA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- US work authorization
- Communication skills
- Profit sharing
- Paid holidays
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Boston, MA
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
14d
Senior Product Manager, Digital Self-Service and Messaging
CVS Health —Boston, MA
- $106,605 - $260,590 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance

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call center manager jobs near cambridge, ma

Call Center Supervisor

Harbor Health Services, Inc. -
Dorchester, MA

Quick Apply

Job Details

Full-time
$56,888 - $85,383 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
403(b)

Qualifications

Customer communication
Microsoft Outlook
Team supervision
Managing teams in a customer support role
High school diploma or GED
Call center management

Full Job Description

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for an talented Call Center Supervisor to join our team!

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role:

The Call Center Supervisor is responsible for supporting the operations of the Harbor Health consolidated Call Center. Hours will be on site at our health center located in Dorchester.

Responsibilities:

Ensures efficient and effective day to day operations of the Call Center.
Participates in the planning, coordinating and/or supervising of all Call Center functions.
Daily responsibility for the scheduling and realignment of staff to ensure effective coverage for call answering and appointment making functions.
Ensures all related processes are functioning properly including transferring calls; effectively solving problems and troubleshooting issues
Assists in the implementation and monitoring of the new initiatives.
Monitors daily call volumes, running daily and weekly performance reports.
Responsible for the hiring, direct supervision and management of Call Center staff.
Provides orientation and training and on-going education for all Call Center staff.
Provides coaching on quality control evaluations.
Trains and prepares Call Center Agents to respond to patient questions and complaints and troubleshoots problems with services offered as needed.
Ensures agents understand and comply with all call center objectives, performance standards, and policies.
Answers agent and other Harbor Health staff questions and inquiries regarding best practices, difficult calls or investigations.
Identifies operational issues and suggests possible improvements.
Monitors and evaluates agent performance, provides learning and/or coaching opportunities, and takes corrective action, if necessary.
Prepares reports and analyzes data to assist management as they determine call center goals.
Works with Director of Patient Access or designee to support call center operations and performance; conducts interviews and hires candidates.
Approves time cards for Call Center Agents each pay period in a timely manner.

Requirements:

High School Diploma/GED
1 or more years of experience in the management of a Call Center
1 year of experience directly supervising staff
Computer Literate with Intermediate skills in Excel, Word and Outlook and Teams, EPIC/OCHIN experience preferred
Excellent verbal and written communications skills and customer service skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.

When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.

Monday through Friday 8:30 AM - 5:00 PM.
Full Time 40 hours weekly

Quick Apply

Refine Your Search

call center manager jobs in cambridge, ma

Call Center Supervisor

Contact Center Supervisor

Assistant Manager – Call Center 6PM-3AM

Senior Service Manager

Supervisor, Customer Contact Center

Call Center Manager

Team Manager - Customer Service

Sr. Manager, Contact Center

Helpline Contact Center Supervisor

Marketing Manager; Home Services Appointment Setting & Lead Conversion

Manager, Network Operations & UC Services

IT Asset Management & IT Service Desk Technicians

Call Center Manager

Director, Contact Center Technology

Manager. Network Operations & UC Services

CSC Licensed Service Supervisor

Call Center Manager

Call Center Supervisor

Customer Experience & Service Transformation Management Advisory Consultant

Senior Product Manager, Digital Self-Service and Messaging

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