Top 279 Front desk manager Jobs in Cambridge, Ma

Front Office Manager - Renaissance Boston Patriot Place Hotel
Colwen Management Inc —Foxborough, MA
- $67,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Front Desk Supervisor
Sonesta —Cambridge, MA
- $29 - $31 an hour
- Full-time
- Mid-level
- Hotel
- Front desk
- Paid parental leave
- Health savings account
Front Desk Supervisor
Courtyard Boston Downtown/North Station —Boston, MA
- $33.98 an hour
- Basic math
- Mid-level
- Hotel
Quick Apply
6d
Front Desk Manager
Hilton Boston Back Bay —Boston, MA
- $70,000 a year
- Full-time
- Mid-level
- Windows
- Hotel
Receptionist/Front Desk
Cambridge Health Alliance —Cambridge, MA
- Temporary
- Hospital
- Medical terminology
- Public Health
- Health insurance
- Flexible schedule
Front Office Assistant Manager
AccorHotel —Boston, MA
- $72,000 - $74,000 a year
- Full-time
- Mid-level
- 1 year
- Ability to stand for extended periods
Quick Apply
9d
Assistant Front Office Manager
The Langham Boston —Boston, MA
- $78,000 - $84,000 a year
- Weekends as needed
- CPR Certification
- Sales
- Mid-level
- Health insurance
- Tuition reimbursement
Quick Apply
Office Manager
Cambridge Dental Center —Cambridge, MA
- $70,000 - $105,000 a year
- Full-time
- Dental office
- Mid-level
- In-person
- Health savings account
- Health insurance
Quick Apply
Le Meridien Boston Cambridge - Front Desk Assistant Manager OEM
Aimbridge Hospitality —Cambridge, MA
- $62,000 - $66,265 a year
- Full-time
- CPR Certification
- Mid-level
- Hotel
- AD&D insurance
- Disability insurance
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
Marriott International, Inc —Medford, MA
- $60,000 - $65,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
2d
Assistant Front Desk Manager
Marriott Boston Quincy —Quincy, MA
- Weekends as needed
- Writing skills
- Mid-level
- Hotel
- Disability insurance
- Health insurance
Quick Apply
Front Office Manager
Holiday Inn Boston - Dedham Hotel & Conference Center —Dedham, MA
- $65,000 - $70,000 a year
- Weekends as needed
- Microsoft Outlook
- Basic math
- Hotel
- Disability insurance
- Health insurance
Quick Apply
8d
Hotel Manager
Marriott International, Inc —Medford, MA
- $85,000 - $90,000 a year
- Full-time
- 5 years
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
2d
Guest Service Agent
The Envoy Hotel —Boston, MA
- From $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
1d
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Manager
Marriott International, Inc —Cambridge, MA
- $66,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Guest Service Agent
Wyndham Boston Beacon Hill —Boston, MA
- $25 - $27 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
- Health insurance
- Paid time off
Quick Apply
3d
Supervisor of Operations for Front Desk , Insurance Billing Support, Customer Service
Newton Chiropractic & Wellness Centre —Newton, MA
- $20 - $26 an hour
- 8 hour shift
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Health insurance
Quick Apply

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Front Office Manager - Renaissance Boston Patriot Place Hotel

Colwen Management Inc -
Foxborough, MA

Quick Apply

Job Details

$67,000 - $70,000 a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Staff supervision
Employee relationship building
Managing hospitality teams
Desktop applications
Computer skills

Full Job Description

Renaissance Boston Patriot Place Hotel, a Colwen Hotels Property, is seeking an engaging, friendly, and detail-oriented Front Office Manager to join our team. In this role you will be directly responsible for the Front Desk and Night Audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.

Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 49 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.
Responsible for recruiting, interviewing, and hiring associates for the Front Office Department.
Develop specific departmental goals and objectives to prioritize, organize, and get work done.
Drive ongoing associate engagement/recognition initiatives.
Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.
Manage the ordering and inventory of the Front Office department supplies and uniforms.
Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.
Monitor associate performance; provide coaching, mentoring, and developmental plans to improve associates’ capabilities and performance.
Comprehends budgets, operating statements, payroll progress report, and maintain the operating budget.
Ensure all associates adhere to credit and cash handling policies; analyze variances and maintain a close watch to the daily house count.
Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to meet and exceed guest’s expectations.
Greet VIPs and arrange for special services as requested.
Review daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure any issues or concerns are resolved in a timely manner.
Take a proactive approach when addressing guest issues and lead by example by setting a positive tone for the team.
Coach and support the Front Office to effectively manage occupancy, rates, wages, and controllable expenses.
Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
Ensure compliance with all company policies and procedures along with Federal & State laws and regulations.
Performs other duties, as assigned to meet business needs.

Requirements:

Two year college degree or equivalent Hospitality experience preferred
At least one year Hotel Front Desk supervisory experience
Excellent verbal and written communication skills
Reliable with ability to multi-task and work under pressure
Excellent interpersonal and customer service skills
Strong supervisory and leadership skills
Familiar with common computer software programs
Must be willing to work varied hours including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan – Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts – Travel, Entertainment, & Retail
Training and Development Programs
Career Advancement Opportunities

Compensation

Salary Range: $67,000 - $70,000

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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front desk manager jobs in cambridge, ma

Front Office Manager - Renaissance Boston Patriot Place Hotel

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