Top 27 Help desk analyst Jobs in Cambridge, Ma

Service Desk Analyst
The Boston Beer Company —Boston, MA
- $30 - $50 an hour
- Full-time
- Continuous improvement
- Fair chance
- 1 year
- Wellness program
- Employee stock purchase plan
Quick Apply
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
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IT Service Desk Analyst
CarGurus —Boston, MA
- $52,000 - $66,000 a year
- Hybrid work
- Google Workspace
- Research
- Mid-level
- Food provided
Helpdesk Support Specialist
IDC Research Inc. —Boston, MA
- $65,000 - $75,000 a year
- Temporary
- Mid-level
- Office
- Windows
7d
Information Technology (IT) Analyst
Bitsight —Boston, MA
- $64,800 - $81,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Disability insurance
Quick Apply
IT On-Site Support Technician
WSP —Boston, MA
- $57,800 - $90,000 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Service Desk Support Engineer
M.S. Walker Inc. —Norwood, MA
- $60,000 - $80,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Disability insurance
- Health insurance
Quick Apply
13d
IT Systems Support Analyst - LPT - Quincy College
Quincy College —Quincy, MA
- Part-time
- Computer Science
- Mid-level
- University
Program Analyst
Massachusetts Housing Partnership —Boston, MA
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- Office
- Driver's License
- 403(b) matching
- Paid holidays
3d
Senior Applications Analyst
NeighborHealth —Boston, MA
- $99,840 - $153,920 a year
- Weekends as needed
- Background check
- Computer Science
- Computer literacy
Application Analyst lIl - Healthy Planet Certified
Tufts Medicine —Burlington, MA
- $101,084.26 - $128,878.21 a year
- Full-time
- Remote
- 6 years
- Bachelor of Science
- Finance
1d
Sr Business Intelligence Analyst - Accounting/Revenue Operations
Dynatrace —Boston, MA
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- SQL
- Employee stock purchase plan
- Disability insurance
Manager of Telecom
Staples, Inc. —Framingham, MA
- $96,000 - $138,000 a year
- Computer Science
- 3 years
- Finance
- Paid holidays
- Paid time off
Senior Data and Analytics Engineer
Velir —Boston, MA
- $160,000 - $175,000 a year
- Hybrid work
- English
- SQL
- AWS
Quick Apply
Cyber Security Analyst
aNetworks —Norwell, MA
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
NetSuite Systems Analyst
Evolv Technologies Inc. —Waltham, MA
- $102,000 - $166,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Senior Enterprise Applications Engineer (Boston, MA)
Benchmark Makers —Boston, MA
- $115,000 - $145,000 a year
- Email
- Computer science
- Computer Science
- Office
Windows Device Engineering Lead
Takeda Pharmaceutical —Cambridge, MA
- $137,000 - $215,270 a year
- Full-time
- 3 years
- Quality control
- Travel
- Paid holidays
- Disability insurance
6d
Electronic Enrollment Analyst
Health Plans Inc —Westborough, MA
- $55,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health savings account
- Health insurance
Quick Apply
10d

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Information Technology Consultant
Mantra Computing, Inc. —Needham Heights, MA
Ability to work both independently in the field and collaboratively with remote teams. Provide on-site and remote technical support for client environments,…
$70,000 - $85,000 a year
Quick Apply
1d
Onsite Senior Technician
Custom Computer Specialists —Boston, MA
Ability to communicate technical information clearly and concisely to both technical and non-technical users. Technical certification gift card rewards program.
$50,000 - $65,000 a year
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Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
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6d
Help Desk Analyst
Software Technology Inc —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
Quick Apply

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help desk analyst jobs near cambridge, ma

Service Desk Analyst

The Boston Beer Company -
Boston, MA

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Job Details

Full-time
$30 - $50 an hour

Benefits

Wellness program
Employee stock purchase plan
Tuition reimbursement
Adoption assistance

Qualifications

Mobile device support
Technical support via phone
Phone communication
Configuration management
Productivity software support
Desktop (troubleshooting support)
Mobile device management
Desktop administration
Client interaction via phone calls

Full Job Description

We are currently hiring a Full-Time Service Desk Analyst in Boston, MA.

The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support, and participating in support of major service incidents. Additionally, the analyst will collaborate with IT teams, update and create documentation, and participate in continuous improvement activities. They will use a combination of technical support, and customer service skills to deliver high-quality support and purpose-fit technologies with consumer-inspired experiences.

What You'll Brew:

Respond to and resolve IT service requests and incidents in a timely manner, ensuring minimal disruption to business operations.
Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues.
Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions for future reference.
Participate in after-hours on-call queue to address urgent issues as they arise.
Maintain asset inventory process by assigning, upgrading, and maintaining hardware inventory; laptops, tablets, printers, and peripherals (including handheld scanners).
Deliver excellent customer service, maintaining a professional, and helpful demeanor always.
Maintain IT Knowledgebase and contribute new articles to facilitate support.
Maintaining asset management processes for hardware and software.
Ensure compliance with company policies, procedures, and IT security standards.
Other duties as assigned.

What Ingredients You'll Bring:

Minimum Qualifications:

1+ years of helpdesk or service desk experience
Experience supporting client configuration management and mobile device management tools such as Intune, SOTI, SCCM, etc.
Knowledge of industry standards such as ITIL
Experience working in corporate and/or manufacturing environment
Intermediate trouble shooting of technologies including wired and wireless network connectivity, client operating systems, telephony and conference rooms, handheld scanners, printers, productivity applications (such as Microsoft 365), business applications (such as SAP), etc.
Intermediate knowledge of Microsoft and Apple client operating systems
Strong phone and personal communication skills
Ability to effectively prioritize and execute tasks in a fast pace and ever-changing environment.
Ability to diagnose and resolve technical issues remotely and on-premises.

Preferred Qualifications:

Experience with Microsoft System Center or Microsoft Endpoint

Level: 8IC

At the Boston Beer Company and in accordance with pay transparency laws, we are open about our salary ranges. For this role, the hourly rate is between $30.00 and $50.00/hour. However, it’s important to note that where the person hired starts in this range is dependent on their related experience, skillset and location. Additionally, this position qualifies for a discretionary annual bonus based on company and individual performance, and certain sales roles might include a car allowance.

Some Perks:

Our people are our most important “ingredient.” We hire the best talent; and we reward, develop, and retain them too.

In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available*:

Tuition reimbursement
Fertility/adoption support
Free financial coaching
Health & wellness program and discounts
Professional development & training
Free beer!

Talk to your recruiter about eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact [email protected] for assistance.

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Refine Your Search

help desk analyst jobs in cambridge, ma

Service Desk Analyst

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

IT Service Desk Analyst

Helpdesk Support Specialist

Information Technology (IT) Analyst

IT On-Site Support Technician

Service Desk Support Engineer

IT Systems Support Analyst - LPT - Quincy College

Program Analyst

Senior Applications Analyst

Application Analyst lIl - Healthy Planet Certified

Sr Business Intelligence Analyst - Accounting/Revenue Operations

Manager of Telecom

Senior Data and Analytics Engineer

Cyber Security Analyst

NetSuite Systems Analyst

Senior Enterprise Applications Engineer (Boston, MA)

Windows Device Engineering Lead

Electronic Enrollment Analyst

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