Top 20 It support manager Jobs in Cambridge, Ma

IT Services Supervisor
Harvard University —Cambridge, MA
- Full-time
- Classroom
- Mid-level
- University
- Commuter assistance
- Health insurance
6d
Lead Field Support Technician-Mount Auburn Hospital
Beth Israel Lahey Health —Cambridge, MA
- $32 - $45 an hour
- Full-time
- Oracle
- Hospital
- 5 years
2d
IT Lead Support Tech - Brookline
Bournewood Health Systems —Brookline, MA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Team management
- Travel
Product Line Support Manager, IT Solutions North America
Werfen —Bedford, MA
- Computer science
- Computer Science
- Databases
- Health insurance
- 401(k) matching
Service Desk Team Lead (Secret Clearance)
Red River —Lexington, MA
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
Lead Application Support Engineer
Interra Health —Boston, MA
- $150,000 - $170,000 a year
- Full-time
- Remote
- Pass drug screening
- SQL
- Analysis skills
- Paid parental leave
- Health savings account
Business Operations Manager, Technical Support Ops
Samsara —Boston, MA
- $106,802.50 - $161,550.00 a year
- Research
- 8 years
- SQL
- Parental leave
Manager, Technical Training and Enablement
Bevi —Boston, MA
- $111,945 - $138,285 a year
- Hybrid work
- Google Workspace
- Salesforce
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
7d
Technical Support Specialist Team Lead
Nova Biomedical —Waltham, MA
- $95,000 - $100,000 a year
- Full-time
- 5 years
- Ability to lift 50 pounds
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Technical Customer Success Manager
INFLEXIONPOINT LLC —Hudson, MA
- $120,000 - $140,000 a year
- Full-time
- 7 years
- Office
- Ability to climb stairs
- Health insurance
- Paid time off
Quick Apply
Technical Customer Success Manager (Robotics)
Tutor Intelligence —Watertown, MA
- $80,000 - $135,000 a year
- Full-time
- Senior level
- 2 years
- Communication skills
- Dental insurance
Quick Apply
Venue Technology Supervisor - Leader Bank Pavilion
Legends Global —Boston, MA
- $18 - $26 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Windows
Senior Manager, Technical Product Support Engineering
Onto Innovation —Wilmington, MA
- $155,200 - $232,800 a year
- Full-time
- Engineering
- 11+ years
- Product management
- Employee stock purchase plan
- Disability insurance
Software Engineering Technical Leader
Cisco Systems —Boxborough, MA
- $163,600 - $303,100 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Master's degree
- Paid parental leave
- Paid holidays
Team Lead
Atlas Technica —Boston, MA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
Venue Technology Supervisor - Xfinity Center
Legends Global —Mansfield, MA
- $18 - $22 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Windows
Sr. Systems Dev. Manager, Amazon Robotics Technical Support
Amazon.com Services LLC —Reading, MA
- $197,900 - $267,800 a year
- Full-time
- Computer science
- Computer Science
- System design
- AD&D insurance
- Health insurance
ServiceNow Functional Lead
Deloitte —Boston, MA
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support
Amazon Web Services, Inc. —Boston, MA
- $131,300 - $177,600 a year
- Full-time
- Remote
- DevOps
- Mid-level
- 3 years
- AD&D insurance
- Health insurance
SOP Tech Lead Associate
Compugen Inc. —Framingham, MA
- On call
- Mid-level

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it support manager jobs near cambridge, ma

IT Services Supervisor

Harvard University -
Cambridge, MA

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Job Details

Full-time
6 days ago

Benefits

Commuter assistance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Retirement plan

Qualifications

Employee onboarding
Some college
Managing technical support teams
Staff supervision
Performance improvement leadership
Managing teams in a customer support role
Phone communication
Team leadership
Operations coordination
Coaching
Staff scheduling
Mid-level
Incident Escalation
Performance management
Team development
Professional development support
Task prioritization
Decision making
Customer support ticket management
Project task coordination
Organizational skills
Leading team collaboration initiatives
Operational excellence initiatives
Process improvement planning
Customer satisfaction improvement
Onboarding process management
Task assignment
Process management
Leadership
Communication skills

Full Job Description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard Law School?

Join a community that combines excellence in legal education and scholarship with a deep commitment to justice. Here at Harvard Law School (HLS), you’ll find an environment that values who you are and encourages you to grow, inspire others, and make a meaningful impact. Wherever you are in your career journey, HLS is a place where you can thrive, contribute, and be part of something bigger.

Job Description

Job-Specific Responsibilities:

The IT Services Supervisor plays a key role in delivering high-quality technology support services to the Harvard Law School community. This position provides day-to-day leadership for customer-facing technology support operations, ensuring that support requests, classroom technology needs, and service issues are addressed efficiently and effectively.

The IT Services Supervisor serves as a hands-on leader who works closely with support staff to coordinate daily operations, manage workloads, resolve escalations, and maintain a high standard of customer service. This position is responsible for fostering a culture of accountability, responsiveness, and continuous improvement while supporting the professional growth and development of team members.

Working collaboratively with the Managing Director of IT Services, Department Coordinator, and other ITS teams, the IT Services Supervisor helps ensure that technology services are delivered consistently, operational priorities are met, and the evolving needs of the Harvard Law School community are supported. The position exercises independent judgment in managing daily service operations, allocating resources, addressing operational challenges, and ensuring the successful execution of customer-facing support activities.

As an IT Services Supervisor, you will:

Supervise the daily activities of customer-facing technology support staff and ensure the delivery of high-quality support services.
Actively monitor service operations, including ticket queues, phone coverage, service desk activity, and field support assignments, ensuring work is addressed promptly and service levels are met.
Provide day-to-day leadership, coaching, and performance management for support staff through regular one-on-one meetings, ongoing feedback, and clear performance expectations, fostering accountability, professionalism, and continuous development.
Serve as the primary point of contact for operational escalations, coordinating and driving timely resolution of service issues and customer concerns, and escalating further as needed.
Provide hands-on technical support and operational assistance during periods of high demand, complex service requests, major events, critical incidents, or staffing shortages.
Partner with the Department Coordinator to ensure staffing plans, coverage schedules, onboarding activities, and daily assignments are effectively executed.
Monitor operational performance, identify service improvement opportunities, and implement process enhancements that improve efficiency, service quality, and customer satisfaction.

Qualifications

Basic Qualifications

Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

We are looking for people who have:

Supervisory experience with ability to lead, coordinate, or influence the work of others in a team-oriented environment.
Ability to prioritize, assign, and monitor work to ensure timely completion of tasks and service commitments.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced operational setting.
Excellent customer service, interpersonal, and communication skills.
Strong problem-solving skills and sound judgment, with the ability to effectively address operational issues and escalations.
Commitment to continuous learning, professional development, and building leadership skills.

Additional Information

Standard Schedule: Full time

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Criminal

Other Information: All offers are made by HLS Human Resources

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Apply Now

Refine Your Search

it support manager jobs in cambridge, ma

IT Services Supervisor

Lead Field Support Technician-Mount Auburn Hospital

IT Lead Support Tech - Brookline

Product Line Support Manager, IT Solutions North America

Service Desk Team Lead (Secret Clearance)

Lead Application Support Engineer

Business Operations Manager, Technical Support Ops

Manager, Technical Training and Enablement

Technical Support Specialist Team Lead

Technical Customer Success Manager

Technical Customer Success Manager (Robotics)

Venue Technology Supervisor - Leader Bank Pavilion

Senior Manager, Technical Product Support Engineering

Software Engineering Technical Leader

Team Lead

Venue Technology Supervisor - Xfinity Center

Sr. Systems Dev. Manager, Amazon Robotics Technical Support

ServiceNow Functional Lead

Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support

SOP Tech Lead Associate

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