Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join Harvard University Central Administration?
Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.
Job Description
The Occupational Health Informatics Specialist serves as the primary liaison between Harvard University IT (HUIT)/other IT partners and Harvard Occupational Health Services (OHS) to ensure occupational health applications and data systems effectively support clinical and operational needs. This role is responsible for data management and information flow assessment within OHS, including data entry standards, report generation, and maintenance of electronic health records. The Specialist provides application support, leads change management related to system and workflow updates, and delivers training to OHS staff and relevant university departments and schools.
Responsibilities
- Act as the primary liaison between IT (e.g., HUIT, vendors) and Harvard OHS to ensure occupational health and safety applications are configured to support clinical and operational workflows.
- Serve as the key point of contact for system issues: troubleshoot, conduct root cause analysis, and partner with IT and vendors to resolve problems and implement fixes.
- Lead and coordinate change management efforts for new or updated occupational health systems, including impact assessment, communication, rollout planning, and post-implementation review.
- Assess information flow across OHS (clinical, administrative, and reporting processes) and recommend improvements to enhance data integrity, efficiency, and user experience.
- Oversee data management activities, including accurate and timely data entry, data validation, and quality assurance within occupational health systems and databases.
- Maintain and support electronic health records and related occupational health applications to ensure accurate, complete, and compliant health records.
- Develop, generate, and maintain standard and ad hoc reports (e.g., compliance, surveillance, exposure tracking, immunization status, visit volumes) to support clinical care, operations, and leadership decision-making.
- Act as an analyst for OHS data, identifying trends, gaps, and opportunities for improvements in health services, workflows, and outcomes.
- Configure and maintain user access and roles within occupational health systems; ensure appropriate security and confidentiality aligned with applicable privacy and institutional policies.
- Provide front-line technical and workflow support to clinicians and staff for system functionality, data entry standards, and reporting tools.
- Design, deliver, and continuously improve training for OHS staff on system use, documentation standards, and new functionality (e.g., in-person sessions, online modules, job aids, and guides).
- Collaborate with clinical and administrative leaders to document and update standard operating procedures related to informatics, data management, and system usage.
- Monitor adherence to established documentation and data entry practices; communicate inconsistencies to leadership and partner on corrective actions, including additional training.
- Support compliance with occupational health regulatory and institutional requirements by ensuring systems and data capture are aligned with applicable policies, guidelines, and reporting needs.
Working Conditions:
- Work is performed in an office setting
Physical Requirements:
Qualifications
Basic Qualifications:
- Bachelor’s degree in a relevant field (e.g., health informatics, public health, nursing, health administration, information systems) or equivalent experience.
- Minimum of 5 years of experience in healthcare, occupational health, health informatics, or a closely related setting; relevant education may be considered in lieu of some or all experience.
- Demonstrated experience with data management, data entry standards, and maintaining electronic health records or similar clinical information systems.
- Experience generating operational and clinical reports using healthcare or business intelligence tools.
Additional Qualifications and Skills:
- Registered Nurse (RN) or other clinical background strongly preferred, particularly with occupational health, employee health, or ambulatory care experience.
- Experience working as a liaison between clinical operations and IT, including vendors and institutional IT departments.
- Demonstrated knowledge of health information workflows, documentation standards, and regulatory considerations in a healthcare or university setting.
- Proven skills in change management, including planning and supporting implementation of new systems, upgrades, and workflow changes.
- Strong analytical and problem-solving skills, with experience assessing information flow and improving data processes.
- Excellent communication and interpersonal skills; ability to explain technical concepts to non-technical users and to train a diverse group of clinicians and staff.
- Experience designing and delivering user training (e.g., live presentations, online tutorials, tip sheets, training guides).
- High attention to detail, strong organizational skills, and ability to manage multiple priorities in a fast-paced environment.
- Commitment to data integrity, confidentiality, and high-quality service in support of occupational health and employee wellbeing.
Certificates and Licenses:
- Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
Additional Information
Standard Hours/Schedule: 40 hours per week
- Monday-Friday 7:30am to 4pm
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
Pre-Employment Screening: Identity, Education, References
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Work Format Details
This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 058. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
