Top 24 Technical support analyst Jobs in Cambridge, Ma

Service Desk Analyst
The Boston Beer Company —Boston, MA
- $30 - $50 an hour
- Full-time
- Continuous improvement
- Fair chance
- 1 year
- Wellness program
- Employee stock purchase plan
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Desktop Support Analyst
Stantec —Boston, MA
- $77,400 - $112,200 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Health savings account
11d
IT Support Analyst
Revolution Space —Boston, MA
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Senior Desktop Support Analyst
Plymouth Rock Assurance Corporation —Boston, MA
- $83,500 - $117,000 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Commuter assistance
Quick Apply
8d
Service Desk Analyst
Boston Properties —Boston, MA
- $69,000 - $96,750 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
Integration Support Analyst
Barrett Distribution Centers —Franklin, MA
- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Basic math
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IT Support Analyst - Must reside in the Boston area
Lumanity —Boston, MA
- $55,000 - $75,000 a year
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
9d
IT Systems Support Analyst - LPT - Quincy College
Quincy College —Quincy, MA
- Part-time
- Computer Science
- Mid-level
- University
IT Tech Support Analyst, Epic
Community Care Cooperative —Boston, MA
- $57,000 - $66,975 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
Senior Desktop Support Analyst
Goodwin Procter LLP —Boston, MA
- $75,100 - $121,100 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
IT Service Desk Analyst
CarGurus —Boston, MA
- $52,000 - $66,000 a year
- Hybrid work
- Google Workspace
- Research
- Mid-level
- Food provided
Analyst Tech Service Management
Ahold Delhaize USA —Quincy, MA
- $75,040 - $129,480 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Master's degree
GxP Lab Computing Analyst
Zifo —Cambridge, MA
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
Quick Apply
AI and Innovation Training Analyst
Ropes & Gray —Boston, MA
- $101,900 - $169,450 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Opportunities for advancement
SENIOR IT SUPPORT ANALYST
Airspace Intelligence —Boston, MA
- Full-time
- 5 years
- Office
- Windows
Customer Solutions Analyst II
ZoomInfo Technologies LLC —Waltham, MA
- $49,000 - $77,000 a year
- Hybrid work
- Mid-level
- Office
- SQL
- Wellness program
- Health insurance
Major Incident Analyst II
Mass General Brigham Incorporated —Somerville, MA
- $75,275.20 - $109,553.60 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor of Science
- Mid-level
- Opportunities for advancement
Quick Apply

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Hybrid Desktop Support Analyst
Helion Technologies Inc —Cranston, RI
When going on-site, the Hybrid DSA is physically troubleshooting tickets that have been escalated to field services by the remote support team.
$20 - $25 an hour
Quick Apply
10d
Desktop Support Analyst
Stantec —Boston, MA
Valid driver’s license and satisfactory driving record is required. Technical degree/diploma/certificate or equivalent in related field; or equivalent…
$77,400 - $112,200 a year
11d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour

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technical support analyst jobs near cambridge, ma

Service Desk Analyst

The Boston Beer Company -
Boston, MA

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Job Details

Full-time
$30 - $50 an hour

Benefits

Wellness program
Employee stock purchase plan
Tuition reimbursement
Adoption assistance

Qualifications

Mobile device support
Technical support via phone
Phone communication
Configuration management
Productivity software support
Desktop (troubleshooting support)
Mobile device management
Desktop administration
Client interaction via phone calls

Full Job Description

We are currently hiring a Full-Time Service Desk Analyst in Boston, MA.

The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support, and participating in support of major service incidents. Additionally, the analyst will collaborate with IT teams, update and create documentation, and participate in continuous improvement activities. They will use a combination of technical support, and customer service skills to deliver high-quality support and purpose-fit technologies with consumer-inspired experiences.

What You'll Brew:

Respond to and resolve IT service requests and incidents in a timely manner, ensuring minimal disruption to business operations.
Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues.
Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions for future reference.
Participate in after-hours on-call queue to address urgent issues as they arise.
Maintain asset inventory process by assigning, upgrading, and maintaining hardware inventory; laptops, tablets, printers, and peripherals (including handheld scanners).
Deliver excellent customer service, maintaining a professional, and helpful demeanor always.
Maintain IT Knowledgebase and contribute new articles to facilitate support.
Maintaining asset management processes for hardware and software.
Ensure compliance with company policies, procedures, and IT security standards.
Other duties as assigned.

What Ingredients You'll Bring:

Minimum Qualifications:

1+ years of helpdesk or service desk experience
Experience supporting client configuration management and mobile device management tools such as Intune, SOTI, SCCM, etc.
Knowledge of industry standards such as ITIL
Experience working in corporate and/or manufacturing environment
Intermediate trouble shooting of technologies including wired and wireless network connectivity, client operating systems, telephony and conference rooms, handheld scanners, printers, productivity applications (such as Microsoft 365), business applications (such as SAP), etc.
Intermediate knowledge of Microsoft and Apple client operating systems
Strong phone and personal communication skills
Ability to effectively prioritize and execute tasks in a fast pace and ever-changing environment.
Ability to diagnose and resolve technical issues remotely and on-premises.

Preferred Qualifications:

Experience with Microsoft System Center or Microsoft Endpoint

Level: 8IC

At the Boston Beer Company and in accordance with pay transparency laws, we are open about our salary ranges. For this role, the hourly rate is between $30.00 and $50.00/hour. However, it’s important to note that where the person hired starts in this range is dependent on their related experience, skillset and location. Additionally, this position qualifies for a discretionary annual bonus based on company and individual performance, and certain sales roles might include a car allowance.

Some Perks:

Our people are our most important “ingredient.” We hire the best talent; and we reward, develop, and retain them too.

In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available*:

Tuition reimbursement
Fertility/adoption support
Free financial coaching
Health & wellness program and discounts
Professional development & training
Free beer!

Talk to your recruiter about eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact [email protected] for assistance.

#LI-KP1

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Refine Your Search

technical support analyst jobs in cambridge, ma

Service Desk Analyst

Desktop Support Analyst

IT Support Analyst

Senior Desktop Support Analyst

Service Desk Analyst

Integration Support Analyst

IT Support Analyst - Must reside in the Boston area

IT Systems Support Analyst - LPT - Quincy College

IT Tech Support Analyst, Epic

Senior Desktop Support Analyst

IT Service Desk Analyst

Analyst Tech Service Management

GxP Lab Computing Analyst

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

AI and Innovation Training Analyst

SENIOR IT SUPPORT ANALYST

Customer Solutions Analyst II

Major Incident Analyst II

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