Top 38 User experience manager Jobs in Cambridge, Ma

End User Experience Senior Manager
KRAFT GROUP LLC —Foxborough, MA
- $132,000 - $155,000 a year
- Full-time
- Office
- Windows
- 8 years
4d
Digital Experience Manager
Citizens Financial Group —Westwood, MA
- $110,000 - $130,000 a year
- Full-time
- Background check
- 7 years
- No experience needed
- Health insurance
- Dental insurance
Manager, Digital Experience – Reputation
Beth Israel Lahey Health —Charlestown, MA
- $95,000 - $115,000 a year
- Full-time
- Marketing
- 5 years
- HIPAA
Digital Consumer Experience Design Lead
Sanofi —Cambridge, MA
- $133,500.00 - $192,833.33 a year
- 7 years
- Master's degree
- Bachelor's degree
Product Manager, Patient Experience
FamilyWell —Boston, MA
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
Quick Apply
Product Design Lead - SECURE Center
Northeastern University —Boston, MA
- $76,335.00 - $107,823.75 a year
- Full-time
- Mid-level
- 3 years
- University
- Health insurance
- Dental insurance
UX Practice Leader
Mitsubishi Electric Iconics Digital Solutions —Cambridge, MA
- $155,000 - $185,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
8d
Sr. Product Manager
Horizontal Talent —Boston, MA
- 7 years
- Computer Science
- Office
8d
Lead Product Manager, Professional Services
Mindbody —Boston, MA
- $170,000 - $210,000 a year
- Remote
- 6 years
- Product management
- Senior level
Quick Apply
Senior Benefits & Compensation Manager
Suno —Boston, MA
- $150,000 - $194,000 a year
- Full-time
- 5 years
- Office
- US work authorization
- Paid parental leave
- Health savings account
Senior Product Manager (Platform)
WHOOP —Boston, MA
- $155,000 - $215,000 a year
- Full-time
- Office
- SQL
- Analysis skills
4d
Product Manager - Software
Bevi —Boston, MA
- $124,185 - $153,405 a year
- Full-time
- Hybrid work
- System design
- Mid-level
- Product management
- Paid parental leave
- Paid holidays
Quick Apply
1d
UX Practice Leader
ICONICS —Cambridge, MA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor's degree
- Paid holidays
- Health insurance
3d
Strategic Account Manager
Natera —Boston, MA
- $190,000 - $220,000 a year
- Remote
- Up to 50% travel
- Mid-level
- 3 years
- Commuter assistance
- Health insurance
Platform Product Manager
ICIVICS INC. —Cambridge, MA
- $100,000 - $120,000 a year
- Online Application
- Remote
- 8 years
- Continuous improvement
- Product management
- Paid parental leave
- Health insurance
Quick Apply
Senior Manager, Product Design
Epsilon —Wakefield, MA
- $102,100 - $202,900 a year
- Email
- Hybrid work
- Computer Science
- Bachelor's degree
- Psychology
- Commuter assistance
- Paid holidays
Visual Design Manager
Accenture —Boston, MA
- $87,400 - $266,300 a year
- Full-time
- 7 years
- Bachelor's degree
- Product management
- Paid holidays
- Disability insurance
Product Marketing Manager
Schneider Electric —Boston, MA
- Online Application
- Marketing
- English
- Mid-level
- Dental insurance
- Military leave
Senior UX Manager
Apptopia —Boston, MA
- Bachelor's degree
- Senior level
- Master of Business Administration
Quick Apply
Manager, Product
TELUS Digital —Boston, MA
- $135,000 - $167,000 a year
- Full-time
- Hybrid work
- 7 years
- Research
- Office

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user experience manager jobs near cambridge, ma

End User Experience Senior Manager

KRAFT GROUP LLC -
Foxborough, MA

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Job Details

Full-time
$132,000 - $155,000 a year
4 days ago

Qualifications

Managing technical support teams
Stakeholder engagement
Staff supervision
Managing teams in a customer support role
Team leadership
Defect analysis
Technical user customer support
Customer support ticket management
Stakeholder relationship building
Stakeholder management

Full Job Description

SUMMARY: The End User Experience Senior Manager is responsible for defining and advancing the strategy, standards, and delivery of end-user technology services across all TKG operating companies. This role focuses on optimizing the overall employee technology experience by aligning support operations, endpoint services, and workplace technologies with business needs and enterprise priorities.

This leader drives continuous improvement in service quality, user satisfaction, and operational efficiency through data-driven insights, modern service management practices, and strong partnership with IT and business leadership. The role serves as a key advisor on end-user experience, service delivery strategy, and digital workplace evolution.

DUTIES AND RESPONSIBILITIES

Lead and evolve the enterprise end-user support model, including helpdesk and multi-site support teams, with a focus on service quality, user experience, and scalable operating models.
Define the strategy and lifecycle governance for endpoint computing environments (Windows and Mac), ensuring alignment with security, performance, and modern workplace standards.
Own the end-to-end service delivery framework, including ITSM processes, KPIs, and SLAs; leverage performance insights to drive continuous improvement and enhanced user experience.
Define and implement end-user experience measurement frameworks, using insights to proactively identify pain points and drive continuous improvement initiatives.
Establish and govern enterprise service standards, policies, and operating procedures to ensure consistency, compliance, and alignment with industry best practices.
Provide strategic oversight of distributed and on-site support functions, ensuring alignment with enterprise service expectations, security standards, and operational consistency.
Oversee the enterprise mobility and device services portfolio, including vendor strategy, lifecycle management, and cost optimization.
Govern workplace service operations (Move/Add/Change), ensuring efficient execution and adherence to change management standards.
Drive the adoption of self-service capabilities, automation, and knowledge management strategies to improve resolution times, reduce support demand, and enhance user autonomy.
Lead initiatives to optimize support tiers and shift-left strategies, ensuring issues are resolved at the lowest appropriate level while improving speed and user satisfaction.
Lead delivery of technology services supporting high-profile business operations, including event-based support, ensuring reliability, readiness, and seamless execution.
Partner with business and IT leadership to identify experience gaps, prioritize improvements, and drive initiatives that enhance productivity and service quality.
Establish and lead voice-of-the-customer programs, including user feedback loops, service reviews, and engagement forums to align services with evolving business needs.
Partner with IT leadership to define and evolve the digital workplace strategy, including collaboration tools, endpoint experience, and emerging technologies that enhance employee productivity and engagement.
Partner with cybersecurity and infrastructure teams to ensure endpoint experience aligns with enterprise security standards while minimizing user friction.
Lead strategic initiatives and service transformation efforts, including roadmap development, resource planning, and executive-level reporting.
Participate in the rotation of event coverage and manage the on-call coverage rotation and escalation process to ensure consistent, reliable support across all operating companies and events.
Special projects and assignments as business dictates
Responsible for the creation, maintenance and control of all personal identifiable information (PII) or any other information protected by Confidentiality and Privacy Standards see Mass Regulations on Personal Identity Regulations and HIPAA.

SUPERVISORY RESPONSIBILITIES

Helpdesk Technician (4)
IT Site Manager (3)
System Engineer

SKILLS AND QUALIFICATIONS

Bachelor’s degree in Information Technology or relevant experience
8+ years of experience in support management, IT operations, or other end-user support-based functional areas.
8+ years of supervisory experience, including leading teams and overseeing functional responsibilities
Demonstrated experience managing IT service problems and related tickets through root-cause analysis, corrective action, and closure.
Demonstrated experience with ITSM and ITIL concepts, including incident, request, problem, and change management best practices
Strong stakeholder management and communication skills, with the ability to influence across technical and business teams
Results-driven, highly organized, and capable of managing complex operational environments
Ability to define, monitor, and improve SLAs, KPIs, and operational service targets
Proficiency in developing, analyzing, and presenting service-management metrics and reports
Strong technical aptitude in end-user computing, support tools, and workplace technologies
Must have attention to detail and focused concentration.
Must be able to learn new tasks and complete tasks independently.
Must possess strong organizational skills, ability to multi-task and responsiveness.

PHYSICAL DEMANDS

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate
Fast-paced office environment
On-call and event coverage availability.

CERTIFICATES, LICENSES, REGISTRATIONS

Microsoft Certified Solutions Expert (MCSE) preferred.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

#LI-KG

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Refine Your Search

user experience manager jobs in cambridge, ma

End User Experience Senior Manager

Digital Experience Manager

Manager, Digital Experience – Reputation

Digital Consumer Experience Design Lead

Product Manager, Patient Experience

Product Design Lead - SECURE Center

UX Practice Leader

Sr. Product Manager

Lead Product Manager, Professional Services

Senior Benefits & Compensation Manager

Senior Product Manager (Platform)

Product Manager - Software

UX Practice Leader

Strategic Account Manager

Platform Product Manager

Senior Manager, Product Design

Visual Design Manager

Product Marketing Manager

Senior UX Manager

Manager, Product

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