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Operations Director - Audio Visual, Event Technology

Pinnacle Live -
Boston, MA

Quick Apply

Job Details

$100,000 - $115,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Vendor relationship building
Customer communication
In-person customer service
Managing IT teams
Managing hospitality teams
High school diploma or GED
Technology management
Hospitality industry experience
Customer engagement
Operations planning

Full Job Description

Operations Director

Join the Pinnacle Live team at the Omni Boston Hotel at the Seaport and be part of delivering memorable event experiences every day.

$100,000 - $115,000

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Operations Director is responsible for assisting the Venue Director with the overall management of the venue with an emphasis on team member management and event execution. This includes the timely set up, operation and strike of audio visual related equipment in accordance with Pinnacle Live’s standard operating procedures, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction

Essential Functions

Effectively manages the setup of client events to ensure successful outcomes.
Ensures all events are set up according to Pinnacle Live’s standards
Ensures all inventory is in good working order and rentable condition
Manage the venue’s inventory and location of equipment: ensures inventory is secure from theft and/or damage
Assist Venue Director in managing budget for increased revenue and controls expenses effectively including subrentals and labor
Manages accurate and timely billing of events and clients
Provide appropriate equipment maintenance and coordinator repair of damaged equipment
Proper utilization of Company computer systems in order to effectively communicate and organize workload
Assist Director with creating client proposals as directed.
Assist in training and development of venue team
Effectively communicate questions and concerns to the Director
Creates an environment of continual improvement and inspired team member morale.
Keep up to date on industry trends, tools and innovation; continually work toward improving technical skills.
Attend hotel function review meetings as required
Build strong relationships with local vendors
Delegate tasks effectively
Develops & appraises team effectively. Takes correction action as necessary on a timely basis and in accordance with Company policy
Comply with all standard operating procedures
Perform other duties as assigned.

Supervisory Responsibilities

Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education & Experience

High School Graduate or equivalent
Minimum three (3) years’ event technology experience in a hospitality environment
Minimum three (3) years’ demonstrated managerial experience
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

Required Skills & Knowledge

Planning ability; able to plan ahead
Excellent organizational skills
Demonstrated personnel management ability
Strong Interpersonal skills
Strong verbal and written communications skills
Strong customer focus
Strong attention to detail
Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit at a desk
Stand or walk for long periods, including up and down stairs
Consistently bend and stoop
Use hands to hold, handle, or feel
Reach with hands and arms
Talk, hear and communicate.
Lift up to 50 pounds occasionally

Benefits

Performance based incentive plans on top of base salary
Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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Operations Director

$100,000 - $115,000

Company Overview

Job Summary

Essential Functions

Supervisory Responsibilities

Education & Experience

Required Skills & Knowledge

Physical Demands

Benefits

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

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