Top 198 Vp client operations Jobs in Cambridge, Ma

General Manager
Confidential —Littleton, MA
- $175,000 - $200,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Vice President of Sales
Action Staffing Group —Boston, MA
- $190,000 - $225,000 a year
- Full-time
- Office
- Mentoring
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
14d
Vice President of Information Technology
Private —Massachusetts
- From $140,000 a year
- Full-time
- Azure
- Computer Science
- 5 years
- 403(b) matching
- Health savings account
Quick Apply
Electrical Engineer - Benchmark Space Systems - Based in Burlington, Vermont
BST Gallagher Flynn —Boston, MA
- $100,000 - $130,000 a year
- Full-time
- 7 years
- Writing skills
- Laboratory experience
- AD&D insurance
- Health insurance
Quick Apply
Director of Administration
Beacon Communities LLC —Boston, MA
- $115,000 - $120,000 a year
- Full-time
- Hybrid work
- Research
- Office
- Residential
- Health savings account
- Paid holidays
Quick Apply
Private Equity-Director
FM —Boston, MA
- $138,000 - $198,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Office
- 401(k)
- Tuition reimbursement
VP, Population Health
Storm3 —Boston, MA
- $225,000 - $265,000 a year
- Remote
- Senior level
- Commercial
- Health insurance
- 401(k)
Operations Client Service, VP
State Street —Quincy, MA
- $110,000 - $188,750 a year
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
VP, Product Management
Vestmark, Inc. —Boston, MA
- $200,000 - $250,000 a year
- Remote
- Presentation skills
- Bachelor's degree
- Product management
Quick Apply
9d
VP, Executive Partner - Customer Experience
Forrester Research —Cambridge, MA
- $180,000 - $339,000 a year
- Email
- Research
- Military encouraged
- Fair chance
Vice President, Client Services (Operations Manager) - Parametric
Morgan Stanley —Boston, MA
- Full-time
- Hybrid work
- 7 years
- Office
- Bachelor's degree
VP Business Development Executive - State Government - Remote
Optum —Boston, MA
- $195,000 - $215,000 a year
- Full-time
- Remote
- Pass drug screening
- Driver's License
- Travel
Implementation Associate
Blink - The Employee App —Boston, MA
- Hybrid work
- Google Workspace
- Computer Science
- Research
- Health insurance
- Dental insurance
Quick Apply
Vice President of Marketing
ECG Management Consultants —Boston, MA
- $150,000 - $350,000 a year
- Full-time
- Hybrid work
- Marketing
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
VP/Director of Operations
Blue Castle Agency —Boston, MA
- $140,000 - $180,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- English
Quick Apply
REVOps Administrator (Full-time)
PMWeb —Wakefield, MA
- Full-time
- Mid-level
- Health insurance
- Dental insurance
Senior Customer Success Manager, General Manufacturing
Tulip Interfaces —Somerville, MA
- $100,000 - $160,000 a year
- Remote
- Bachelor's degree
- Product management
- Travel
- Commuter assistance
- AD&D insurance
Quick Apply
Director, Healthcare Transformation
Shields Health Solutions —Boston, MA
- $130,000 - $170,000 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
Quick Apply
14d
VP, Affiliate Marketing
Acceleration Partners —Boston, MA
- $175,000 - $225,000 a year
- Remote
- Bachelor's degree
- Travel
- 1 year
- Paid parental leave
- Paid holidays
Enterprise Account Executive
LocalStack —Boston, MA
- $200,000 - $300,000 a year
- Full-time
- Remote
- Senior level
- Marketing
- 401(k)
Quick Apply

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General Manager

Confidential
Littleton, MA

Quick Apply

Job Details

Full-time
$175,000 - $200,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Achieving large sales
Vendor relationship building
Executive-level team management
Business development management
Management
Fire alarm sales
Operations management
Managing sales strategy or development teams
Talent management
Employee retention
Account development
Security system
Sales team management
Electrical security system installation
Profit & loss
Labor contracts
Fire alarm system installation
Sales leadership
Account management
Managing fire safety teams
Data-driven decision making
Labor relations department management

Full Job Description

Role Summary

The General Manager oversees full business across service operations, fire suppression, electronic security, intercommunication, and enterprise sales. As the senior regional leader, this role is directly accountable for P&L performance, client relationships, market growth, and team results across all business lines. This role leads the enterprise sales function while serving as Norel’s primary representative to key clients, strategic partners, and local stakeholders.

Key Responsibilities

Business Performance & P&L Ownership

1. Own P&L, including top-line revenue, gross margin, overhead, and EBITDA contribution.

2. Set annual operating plans and revenue targets across service, suppression, security, and installation lines.

3. Identify business expansion opportunities, including new verticals, geographies, and service capabilities.

4. Report business performance to executive leadership with clear visibility into leading and lagging indicators.

Enterprise Sales Leadership

1. Lead or directly support pursuit of large enterprise accounts, general contractors, and property management firms.

2. Own key client relationships at the executive level, ensuring retention, satisfaction, and account growth.

3. Align enterprise sales activity with service capacity so new accounts can be onboarded and retained without service degradation.

4. Partner with the Director of Service & Systems Operations to ensure seamless construction-to-service handovers.

Operational Oversight

1. Provide strategic direction and performance accountability to the Director of Service & Systems Operations.

2. Remove operational barriers and resource constraints that limit the service, testing, and installation teams.

3. Establish and hold the standard for safety, compliance, and customer experience across all field operations.

4. Oversee hiring decisions and organizational structure changes at the management level.

Culture & Team Development

1. Build a high-performance regional culture with clear expectations, accountability, and growth paths.

2. Develop internal leadership by identifying and investing in next-level managers and high-potential technicians.

3. Represent the organizations values externally in client interactions, industry associations, and recruiting.

Cross-Brand Collaboration & Platform Growth

1. Collaborate actively with peer leadership to grow the combined platform by sharing best practices, resources, and market intelligence across both brands.

2. Identify and pursue operational and commercial synergies between colleagues, including vendor relationships, service capabilities, talent pipelines, and geographic coverage.

3. Represent the organization as a contributing partner in the broader platform strategy, thinking beyond the P&L to the enterprise opportunity.

KPIs

1. Volume and regional revenue growth (year-over-year top-line)

2. Gross margin percentage across service, suppression, and installation lines

3. Enterprise account retention and expansion

4. EBITDA contribution

5. Employee retention and bench strength

Requirements

Experience

1. 10+ years in fire-life safety, fire suppression, or low-voltage security; candidates with a deep fire-life safety background are strongly preferred, and construction or contracting experience is a meaningful differentiator.

2. 5+ years in a senior general management, regional VP, or equivalent P&L leadership role.

3. Demonstrated success growing a multi-line service business organically and through key account development.

4. Track record of building and leading high-performing operational and sales teams.

Education

1. Bachelor’s degree required, or 10+ years of directly relevant industry experience in a leadership capacity.

Technical & Industry Knowledge

1. Working fluency across fire alarm, fire suppression, electronic security, and intercommunication systems, with the ability to lead credibly with technicians, clients, and AHJs.

2. Familiarity with NFPA 72, NFPA 25, NFPA 101, and the New England regulatory environment.

3. Active experience working with unionized labor, including comfort navigating union contracts, grievance procedures, and labor relations; prior experience in a union-dense construction or service environment is a strong plus.

4. Comfort with field service management platforms and business reporting tools.

Leadership Profile

1. Operator-first mindset, equally comfortable reviewing a P&L and walking a job site.

2. Strong external presence with the ability to build trust with enterprise clients, general contractors, and property owners.

3. Direct communicator with the judgment to escalate the right issues and empower the team on the rest.

This is a leadership opportunity for someone who wants to do more than manage a branch. The General Manager will help shape the growth, culture, and future of the organization!

Pay: $175,000.00 - $200,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have direct experience with sales, service and installation of fire and security systems?

Experience:

sales, service, install of fire & security systems: 10 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

vp client operations jobs in cambridge, ma

General Manager

Vice President of Sales

Vice President of Information Technology

Electrical Engineer - Benchmark Space Systems - Based in Burlington, Vermont

Director of Administration

Private Equity-Director

VP, Population Health

Operations Client Service, VP

VP, Product Management

VP, Executive Partner - Customer Experience

Vice President, Client Services (Operations Manager) - Parametric

VP Business Development Executive - State Government - Remote

Implementation Associate

Vice President of Marketing

VP/Director of Operations

REVOps Administrator (Full-time)

Senior Customer Success Manager, General Manufacturing

Director, Healthcare Transformation

VP, Affiliate Marketing

Enterprise Account Executive

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