Top 116 customer success manager Jobs in cambridge ma

Customer Success Manager
Athenahealth —Boston, MA
- $97,000 - $165,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Bachelor's degree
- Commuter assistance
- Tuition reimbursement
5d
Customer Success Manager, Senior Associate
Athenahealth —Boston, MA
- $71,000 - $121,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Commuter assistance
- Tuition reimbursement
5d
Customer Success Manager, Scaled
Anthropic —Boston, MA
- $200,000 - $260,000 a year
- Hybrid work
- Office
- Bachelor's degree
- Machine learning
- Parental leave
- Flexible schedule
Customer Success Manager
Crayon —Boston, MA
- $90,000 - $115,000 a year
- Full-time
- Remote
- Project management
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Customer Success Manager II - Commercial (East)
Smartsheet —Boston, MA
- $85,000 - $115,000 a year
- Remote
- Mid-level
- 3 years
- Product management
2d
Customer Success Manager
Gryphon AI —Boston, MA
- $90,000 a year
- Remote
- Contracts
- Senior level
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
HiddenLayer —Boston, MA
- Remote
- Mid-level
- Machine learning
- AI
- Paid holidays
- Dental insurance
Quick Apply
Customer Success Manager - Scaled
n8n —Boston, MA
- $190,000 a year
- Full-time
- Remote
- English
- Senior level
- Communication skills
- Health savings account
- Disability insurance
Senior Key Account Manager
Beckman Coulter Diagnostics —Boston, MA
- $110,000 - $210,000 a year
- Full-time
- Remote
- 3 years
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Success Manager - Boston
DataDog —Boston, MA
- $86,000 - $118,000 a year
- Hybrid work
- 5 years
- Contracts
- Senior level
- Employee stock purchase plan
- Health insurance
Customer Success Manager- UK Client based
OpenClinica LLC —Needham, MA
- $100,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Global Customer Success Manager
Esko —Newton, MA
- $100,000 - $110,000 a year
- Full-time
- Remote
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
7d
Partner Success Manager
Clasp —Boston, MA
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Senior level
- Commuter assistance
- Health insurance
Quick Apply
Customer Success Manager
GitGuardian —Boston, MA
- $135,000 - $165,000 a year
- Call employer
- Hybrid work
- Travel
- APIs
- Senior level
- Disability insurance
- Dental insurance
Customer Success Manager
Weave —Boston, MA
- $120,000 - $165,000 a year
- Up to 50% travel
- 5 years
- Mid-level
- Dental insurance
- Paid time off
Localytics | Customer Success Manager
Palm Venture Studios —Boston, MA
- $130,000 - $170,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Senior level
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Customer Success Manager
Level Data LLC —Boston, MA
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Travel
- Paid parental leave
- Health insurance
Technical Account Manager
Starfish Storage Corporation —Waltham, MA
- $110,000 - $165,000 a year
- Remote
- 5 years
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Account Success Manager, SMB
Crossbeam —Boston, MA
- Remote
- Mid-level
- 2 years
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply
Account Manager, Enterprise
Allego —Boston, MA
- $105,000 - $150,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Travel
- Paid parental leave
- AD&D insurance
Quick Apply

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Customer Success Manager

Athenahealth -
Boston, MA

Apply Now

Job Details

Full-time
$97,000 - $165,000 a year
5 days ago

Benefits

Commuter assistance
Tuition reimbursement
Employee assistance program

Qualifications

Customer communication
Customer relationship building
Customer relationship management
Data interpretation
Data-driven problem-solving
Cross-functional communication

Full Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Customer Success Manager

Position Summary

Help healthcare organizations achieve better outcomes by maximizing the value of athenahealth solutions. The Customer Success Manager (CSM) is responsible for post-sale success, including driving customer satisfaction, product adoption, retention, and growth across a portfolio of accounts. This role partners closely with customer stakeholders and internal teams to deliver measurable business impact. This position is based in the United States (remote or hybrid, depending on location) and reports to a Customer Success leadership role.

About the Team

The Customer Success team focuses on helping healthcare organizations realize the full value of athenahealth’s products and services. The team partners with practice leaders, providers, and operational stakeholders to align solutions with business goals and improve performance outcomes. Team members collaborate closely with cross-functional partners across product, sales, onboarding, and support. The team plays a key role in driving long-term customer outcomes and strengthening the customer relationship.

Essential Job Responsibilities

Manage a portfolio of Group and Enterprise customers, supporting their success and growth on the athenahealth platform

Build and manage relationships with assigned customers to understand business goals and drive successful outcomes

Develop and maintain success plans aligned with customer priorities and performance objectives

Partner with internal teams (e.g., product, training, support) to ensure customers achieve value from athenahealth solutions

Conduct regular performance reviews with customer stakeholders to track progress and identify opportunities for improvement

Monitor customer performance using benchmarks and data insights, recommending workflow or configuration improvements

Maintain consistent communication with customers to address questions, updates, and ongoing initiatives

Identify risks to customer satisfaction or retention and implement mitigation strategies in collaboration with internal teams

Support product adoption and readiness for new features and enhancements

Partner with account teams to identify opportunities for growth and expansion

Familiarity with AI-enabled productivity tools, automation platforms, or data-driven customer engagement models.

Travel up to 20% annually as needed to support customer engagements

Additional Job Responsibilities

Facilitate connections between customers and athenahealth resources, including support, advisory services, and product teams

Provide visibility into product updates and roadmap enhancements

Support customer participation in feedback programs and community initiatives

Demonstrate understanding of healthcare industry trends and their impact on customer operations

Coordinate cross-functional efforts to resolve customer challenges and improve outcomes

Document customer interactions, plans, and progress in internal systems

Contribute to process improvements to enhance the customer experience

Expected Education & Experience

Bachelor’s degree or equivalent experience

5–7 years of experience in customer success, client services, healthcare operations, or a related field

Experience working with healthcare systems, revenue cycle management (RCM), or electronic medical records (EMR) preferred

Demonstrated ability to manage multiple customer relationships simultaneously

Experience communicating with and influencing stakeholders at multiple levels, including leadership

Ability to analyze data and translate insights into actionable recommendations

Experience working cross-functionally in a collaborative environment

Familiarity with healthcare specialties (e.g., primary care, behavioral health, orthopedics) preferred

Strong organizational skills with the ability to prioritize and manage competing demands

Comfort working in a dynamic environment with changing priorities

Expected Compensation

$97,000 - $165,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity

Apply Now

Refine Your Search

customer success manager jobs in cambridge ma

Customer Success Manager

Customer Success Manager, Senior Associate

Customer Success Manager, Scaled

Customer Success Manager

Customer Success Manager II - Commercial (East)

Customer Success Manager

Customer Success Manager

Customer Success Manager - Scaled

Senior Key Account Manager

Customer Success Manager - Boston

Customer Success Manager- UK Client based

Global Customer Success Manager

Partner Success Manager

Customer Success Manager

Customer Success Manager

Localytics | Customer Success Manager

Customer Success Manager

Technical Account Manager

Account Success Manager, SMB

Account Manager, Enterprise

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