Top 900 Customer success specialist Jobs in Cambridge Ma

Customer Success Specialist
Vaisala —Boston, MA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- English
- Paid holidays
- Disability insurance
Customer Success Specialist
Socomec Group —Watertown, MA
- $65,000 a year
- Full-time
- ERP systems
- Mid-level
- Mentoring
Regulatory Specialist, Beauty & Wellness
Helen of Troy —Marlborough, MA
- $70,447.68 - $88,059.59 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Customer Deductions Specialist
Kayem Foods —Chelsea, MA
- $29 - $35 an hour
- Full-time
- Mid-level
- Analysis skills
- Continuous improvement
- Health savings account
- AD&D insurance
7d
Customer Success Specialist
ALTO USA LLC —Somerville, MA
- $65,000 - $77,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
Customer Care Specialist
Vaisala —Boston, MA
- $60,000 - $70,000 a year
- Background check
- Spanish
- Mid-level
- Paid holidays
- Disability insurance
STUDENT SUCCESS SPECIALIST, Questrom School of Business
Boston University —Boston, MA
- Weekends as needed
- Customer service
- Writing skills
- Mid-level
Criminal Research Specialist
Foley —Boston, MA
- $19.00 - $22.75 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Paid holidays
- Health insurance
Senior Regulatory Specialist
Helen of Troy —Marlborough, MA
- $88,743 - $110,929 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
Associate Training Specialist
Werfen —Bedford, MA
- $65,000 - $85,000 a year
- Online Application
- ERP systems
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Events Specialist
John Hancock Life Insurance Company (U.S.A.) —Boston, MA
- $61,875 - $103,125 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
9d
Enterprise User Engagement Customer Success Specialist
MathWorks —Natick, MA
- $140,400 a year
- Hybrid work
- Mid-level
- Office
- 3 years
Automotive Customer Experience Specialist
FastLap Group, LLC —Westwood, MA
- $24 - $32 an hour
- Full-time
- Customer service
- Mid-level
- In-person
Quick Apply
3d
Partnerships Specialist
Green City Growers —Somerville, MA
- $65,000 - $75,000 a year
- Email
- Google Workspace
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Corporate Governance Specialist
Federal Home Loan Bank of Boston —Boston, MA
- $80,500 - $132,250 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
NPI Specialist | Aved
Aved Electronics —Lowell, MA
- $19 - $23 an hour
- Full-time
- Background check
- Engineering
- ERP systems
- Health savings account
- Health insurance
Quick Apply
14d
Retail Customer Service Store Specialist - Part Time
Ocean State Job Lot —North Reading, MA
- $15.75 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Profit sharing
- Paid holidays
8d
Retail Customer Service Store Specialist - Part Time
Ocean State Job Lot —Saugus, MA
- $15.75 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Profit sharing
- Paid holidays
6d
Sales Onboarding and Contracting Specialist
Garity Advantage —Norwell, MA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Sales Specialist
HallKeen Assisted Living Communities —Norwood, MA
- Weekends as needed
- Microsoft Word
- Management
- Computer literacy
Quick Apply
10d

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Customer Success Specialist

Vaisala -
Boston, MA

Apply Now

Job Details

Full-time
$70,000 - $85,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Term negotiation
Customer records maintenance
Spanish
Managing customer accounts
Sales contract management
Customer relationship building
Client onboarding
Email customer support
Promoting products
Phone communication
SAP
English
Mid-level
Managing clients in a customer support role
Cross-selling
Salesforce Cloud
Phone customer support
Sales quoting
Client retention
Task prioritization
Customer engagement
Sales management systems proficiency
Organizational skills
Contracts
Client growth strategy
Order tracking
Productivity software
Customer information system software
Cross-functional collaboration
Communication skills

Full Job Description

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products.

We are looking for a team member to join our organization as a Customer Success Specialist at Vaisala Inc. located in Burlington, MA. You will join a growing team whose focus is to provide solutions to customers in a variety of industries and applications.

Why join Vaisala?

Make a real impact: Play a pivotal role in a collaborative environment, supporting customers across a diverse range of high-tech industries.
Innovate with purpose: Vaisala is a premium manufacturer of advanced sensing technology, empowering our customers to drive progress for industry and the planet.
Grow with us: Enjoy excellent work/life balance in a culture that invests in your professional development and growth.
Flexible work environment: We value face-to-face collaboration, but hybrid work and flexibility are the new norm. This role begins with full-time, in-person training and transitions to a hybrid model.

What’s your role?

As a Customer Success Specialist, you will help our customers achieve their goals with Vaisala’s products and services. Your focus will be on building long-term relationships, ensuring customer satisfaction, and driving growth by identifying upselling and cross-selling opportunities. Working closely with inside sales, service delivery, and Customer Frontline teams, you will directly impact service renewals and deliver solutions to a variety of customer needs while gaining valuable global industry expertise.

Key responsibilities:

Onboard selected Vaisala customers and guide them through their journey
Provide efficient, courteous, and professional customer service with a strong focus on customer satisfaction and long-term relationships.
Develop and maintain a deep understanding of the service lab’s capabilities, processes, turnaround times, and service offerings.
Respond to customer inquiries via phone and email in line with established response time targets.
Manage and drive service contract renewals
Act as a liaison between customers and internal teams (lab technicians, logistics, and sales) to ensure smooth and timely service execution.
Maintain calibration plans for customers
Proactively provide updates on order status, potential delays, and completion timelines to keep customers informed.
Identify and generate opportunities for Vaisala sales teams
Prepare and follow up on quotations, ensuring timely customer responses and supporting order conversion.
Gather and share customer feedback with internal stakeholders
Ensure the accuracy of customer and installed base data
Maintain accurate customer records and document all interactions, quotations, agreements, and activities in CRM systems.

What will you bring?

A genuine desire to help customers and a passion for delivering exceptional service
Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely
Strong negotiation, interpersonal, analytical, and problem-solving skills
Effective time management and organizational skills, with the ability to prioritize tasks
Customer focus and the ability to communicate service features and benefits
Willingness to learn market, product, and application knowledge
Ability to interpret technical documentation
Integrity and alignment with Vaisala’s values
A collaborative mindset and the ability to work effectively across teams and departments
Proficiency in CRM software (Salesforce, SAP, SAC preferred) and Microsoft Office Suite; basic knowledge of core business processes
Fluency in English; bilingual Spanish speaker is a plus
Previous experience in a similar role is ideal, but not required

ANTICIPATED SALARY RANGE: $70,000 - $85,000 base salary with an annual sales bonus plan (on top of base compensation). Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below. Please send your application including CV soon. We will close the application process when we have a suitable number of qualified candidates. The recruitment process consists of 2 or 3 meetings, including a discussion with the team members.

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended. As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at [email protected].

Apply Now

Refine Your Search

customer success specialist jobs in cambridge ma

Customer Success Specialist

Customer Success Specialist

Regulatory Specialist, Beauty & Wellness

Customer Deductions Specialist

Customer Success Specialist

Customer Care Specialist

STUDENT SUCCESS SPECIALIST, Questrom School of Business

Criminal Research Specialist

Senior Regulatory Specialist

Associate Training Specialist

Events Specialist

Enterprise User Engagement Customer Success Specialist

Automotive Customer Experience Specialist

Partnerships Specialist

Corporate Governance Specialist

NPI Specialist | Aved

Retail Customer Service Store Specialist - Part Time

Retail Customer Service Store Specialist - Part Time

Sales Onboarding and Contracting Specialist

Sales Specialist

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