Top 95 Technical support specialist Jobs in Cambridge Ma

Client Support Specialist
Cohere Health —Boston, MA
- $55,000 - $60,000 a year
- Remote
- Computer Science
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
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IT Specialist I
Cox Engineering —Randolph, MA
- $55,000 - $65,000 a year
- Weekends as needed
- Office
- High school diploma or GED
- Data entry
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10d
IT Service Desk Specialist
RA Capital Management —Boston, MA
- $70,000 - $90,000 a year
- Email
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
4d
Support and Implementation Specialist
Minuteman Technology Services —Boston, MA
- $68,684.34 - $82,716.62 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Technology Specialist I/II, IT
Monte Rosa Therapeutics, Inc —Boston, MA
- $80,000 - $105,000 a year
- Full-time
- Mid-level
- 3 years
- Scripting
10d
IT Support Specialist
Ironhorse Funding LLC —Beverly, MA
- $26 - $37 an hour
- Urgently hiring
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
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4d
IT Support Specialist II
KabaFusion —Lexington, MA
- $30.72 - $37.88 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
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Technical Support Specialist (On Site)
Boston Health Care for the Homeless Program —Boston, MA
- $25.19 - $40.31 an hour
- Weekends as needed
- Bilingual
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
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14d
IT Specialist
MORSE Corp —Cambridge, MA
- $60,000 - $100,000 a year
- Research
- Mid-level
- Windows
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IT Support Specialist Tier I - Hybrid
Praxis Precision Medicines, Inc. —Boston, MA
- $56,000 - $76,000 a year
- Email
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Employee stock purchase plan
Quick Apply
IT Desktop Support Specialist
Charles River Analytics —Cambridge, MA
- $55,000 - $75,000 a year
- Hybrid work
- Mid-level
- Office
- Windows
- Free parking
- Paid parental leave
Service Desk Specialist I, Technology Experience & Community
Boston University —Boston, MA
- Part-time
- Windows
- Databases
- Ability to lift 50 pounds
- Paid holidays
- Tuition reimbursement
Technical Account Specialist
Interra Health —Boston, MA
- $43,000 - $56,500 a year
- Full-time
- Remote
- Pass drug screening
- Mid-level
- Associate's degree
- Paid parental leave
- Health savings account
IT Support Specialist
MIT —Cambridge, MA
- $68,540 - $92,380 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Windows
1d
Senior IT Support Specialist
XS Brokers Insurance Agency Inc —Quincy, MA
- $82,000 - $92,000 a year
- Computer science
- Computer Science
- Salesforce
Technical Services Specialist
Bevi —Boston, MA
- $55,505 - $68,565 a year
- Full-time
- Writing skills
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
8d
Technology Specialist
Canton Public Schools —Canton, MA
- $65,000 - $75,000 a year
- Full-time
- Google Workspace
- Computer Science
- Mid-level
2d
IT Support Specialist
GRVTY —Cambridge, MA
- $55,000 - $75,000 a year
- Hybrid work
- Mid-level
- Office
- Windows
- Free parking
- Paid parental leave
14d
Technology - Technology Operations Specialist III
Metro Credit Union —Chelsea, MA
- $37 - $47 an hour
- On call
- 5 years
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
IS Services & Support Support Specialist
Turner Construction Company —Boston, MA
- $69,000 - $77,000 a year
- Computer Science
- Office
- Windows

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technical support specialist jobs near cambridge ma

Client Support Specialist

Cohere Health -
Boston, MA

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Job Details

$55,000 - $60,000 a year

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

Customer communication
Customer relationship building
Bug Tracking (Quality assurance practices)
Incident management
Incident report management
Caseload management
Incident management software
Bug Reporting (Quality assurance practices)
Managing clients in a customer support role
IT experience within healthcare
Customer engagement
Customer support ticket management
Defect tracking tools
Healthcare IT
Ticketing system technical support

Full Job Description

Opportunity Overview:

Client Support Specialist serves as this role plays a critical role in investigating, triaging and prioritizing issues related to our technology. Your dedication to investigating complex technical issues and delivering exceptional customer service will be instrumental in enhancing the overall experience of our clients and contributing to the success of our organization.

What you'll do:

Bug Investigation, triage and resolution:
- Promptly and thoroughly investigate product bugs using all available resources, within assigned timeframes
- Diagnose and troubleshoot technical issues reported by clients, looking to gather comprehensive information to share with other stakeholders
- Determine which bugs you are able to resolve and promptly resolve these
- Document findings and follow processes for clear process flows
- Partner with product and technical teams for rapid resolution of "mission critical" bugs, corralling key stakeholders and providing timely updates as needed
Prioritization:
- Work with stakeholders to understand the impact of bugs to users and the larger business
- Use judgment to assess relative priorities of various issues
- Document and communicate priorities clearly according to protocol
Communication and cross-functional collaboration:
- Provide timely and clear updates to all involved stakeholders
- Partner with stakeholders with empathy to understand their needs
- "Translate" stakeholders' needs and asks into actionable directives for technical teams
- Document and communicate clearly about known issues and workarounds
- Trend monitoring and process improvement:
- Monitor bugs for trends and larger improvement opportunities
- Proactively partner to improve our bug management process

What you'll need:

Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (preferred)
2+ years proven experience in providing technical support for healthcare technology products or software applications.
Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues effectively.
Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders.
Customer-centric approach with a passion for delivering exceptional customer service and building long-term relationships.
Ability to thrive in a fast-paced environment, prioritize tasks, and manage multiple support cases simultaneously.
Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
Understanding of software development and quality assurance processes is advantageous.
Certifications in relevant healthcare IT or technical support areas will be considered a plus.
Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
Understanding of software development and quality assurance processes is advantageous.
Certifications in relevant healthcare IT or technical support areas will be considered a plus.

Pay & Perks:

Fully remote opportunity with about 5% travel

Medical, dental, vision, life, disability insurance, and Employee Assistance Program

401K retirement plan with company match; flexible spending and health savings account

️ Flex Time Off + company holidays

Up to 14 weeks of paid parental leave

Pet insurance

The salary range for this position is $55,000 to $60,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. This role is not eligible for hire in: NY, CA, CO, WA.

Interview Process*:

Connect with Talent Acquisition for a Preliminary Phone Screening

Meet your Hiring Manager!

Take Home Assessment

Behavioral Interview(s)

Subject to change

About Cohere Health:

Cohere Health's clinical intelligence platform and agentic AI-powered solutions connect health plans' strategic goals and providers' needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI, we've further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we're creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health's innovations continue to receive industry wide recognition. We've been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can't wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.

#LI-Remote

#BI-Remote

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Refine Your Search

technical support specialist jobs in cambridge ma

Client Support Specialist

IT Specialist I

IT Service Desk Specialist

Support and Implementation Specialist

Technology Specialist I/II, IT

IT Support Specialist

IT Support Specialist II

Technical Support Specialist (On Site)

IT Specialist

IT Support Specialist Tier I - Hybrid

IT Desktop Support Specialist

Service Desk Specialist I, Technology Experience & Community

Technical Account Specialist

IT Support Specialist

Senior IT Support Specialist

Technical Services Specialist

Technology Specialist

IT Support Specialist

Technology - Technology Operations Specialist III

IS Services & Support Support Specialist

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