Description:
The Belfast Community Co-op is hiring for a Grocery Clerk. The ideal candidate would be self-motivated, customer service focused, and solution oriented. Belfast Community Co-op’s mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome.
This is a part-time (12-29 hours per week) position that requires weekend shifts with an hourly wage of $17.30 per hour.
Grocery Clerks balance general stocking duties with frequent internal and external customer service. A Grocery Clerk maintains a knowledge of department-specific and store-wide practices and ensures that the department is clean, and in compliance with health and safety standards. Grocery Clerks are attentive to customers and ensure that shoppers have a pleasant, friendly, efficient shopping experience.
ESSENTIAL FUNCTIONS
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Ensure that product is faced, rotated, stocked according to department procedures.
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Unload and receive deliveries.
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Stock and attractively display a well-balanced product mix, according to established department standards.
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Ensure proper placement of signage and shelf tags. Replace and request signage or tags as needed and/or directed.
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Repack and stock bulk items in an efficient manner following all sanitary protocols.
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Provide consistently excellent service to internal and external customers.
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Maintain a clean and safe work environment.
GENERAL EXPECTATIONS FOR ALL WORKERS
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Essential Functions of all Positions:
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Provides exceptional customer service to internal & external customers, both in person & via phone:
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Responds promptly and honestly to customer inquiries
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Greets customers with a smile and friendly demeanor
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Communicates respectfully
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Wears any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.)
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Asks for help from co-workers and provides help to customers and co-workers as needed.
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Works efficiently and safely
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Takes initiative and works as a part of a team
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Approaches work with a positive attitude
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Collaborates with others to find solutions and accepts solutions once determined
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Continues to learn and develop knowledge as it relates to the position, co-op, and industry
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Demonstrates regular and dependable attendance
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Follows department procedures and SOPs
Requirements:
QUALIFICATIONS (knowledge, skills, and abilities)
PREFERRED:
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Knowledge of the Cooperative Principles and Cooperative Business model.
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Experience with natural foods co-ops
MINIMUM:
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Ability to lift frequently, including bending and frequent stair climbing, in a variety of temperatures
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Ability to hear and respond to intercom pages
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Strong written and verbal communication
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Demonstrated ability to perform quality customer service in person and over the phone
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Ability to work effectively as a member of a team and establish and maintain cooperative working relations with peers, employees, vendors, and the public.
PHYSICAL DEMANDS AND WORKING CONDITIONS
The physical demands and work environment described here represent what is typically required for a marketing, communications, and creative production role in a busy grocery cooperative. Workers must be able to perform the essential functions of the position, with or without reasonable accommodation. The role regularly requires talking, listening, reading, writing, using a computer, using design and communication systems, handling paper records and printed materials, scanning or printing documents, and performing fine manipulation with hands and fingers. The role frequently requires sitting and may require standing, walking between office and retail areas, reaching, bending, carrying signs, files, collateral, display materials, or office supplies, and taking photos or videos in store areas or at events. Work is performed primarily in office, administrative, retail, and public-facing areas, with possible remote/focus work when approved. The environment may include moderate noise, frequent interruptions, customer traffic, changing deadlines, public interaction, and occasional evening or weekend assignments.
WORK AUTHORIZATION
The successful candidate must be legally authorized to work in the United States. The Co-op follows all federal and Maine laws related to employment eligibility verification. The Co-op will not request more or different documents than required, refuse legally acceptable documents, or discriminate based on citizenship, immigration status, or national origin where protected by law.
BACKGROUND CHECK
The Co-op does not ask about criminal history on the initial application or state that applicants with criminal histories may not apply, except where a legal exception applies. Candidates will have an opportunity to explain criminal-history information, including rehabilitation, as required by Maine law. If a third-party consumer report is used, the Co-op will follow all FCRA notice, authorization, and adverse-action procedures.
SUBSTANCE-FREE / FIT-FOR-DUTY
The Co-op requires workers to report fit for duty and comply with its substance-free workplace policy, including rules on impairment and on use, possession, or distribution while working or on Co-op property, consistent with Maine and federal law.
REASONABLE ACCOMMODATION
The Co-op provides reasonable accommodations to qualified applicants and employees with disabilities; to applicants and employees with known limitations related to pregnancy, childbirth, lactation, or related medical conditions; and for sincerely held religious beliefs or practices, unless doing so would impose an undue hardship or as otherwise permitted by law. Workers or applicants who need an accommodation should contact Human Resources to begin the interactive process.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER
The Belfast Community Co-op does not discriminate in employment. All employment decisions are made without regard to race, color, religion, sex, pregnancy, childbirth, lactation or related conditions, sexual orientation, gender identity or expression, age, ancestry, national origin, familial status, marital status, physical or mental disability, genetic information or predisposition, military or veteran status, citizenship or immigration status where protected, protected workers' compensation activity, protected whistleblower activity, having sought or received an order of protection, or any other status protected by Maine or federal law. The Co-op is an Equal Opportunity Employer.
