Top 24 Call center manager Jobs in Camden Nj

Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Analysis skills
- Travel
7h
Call Center Manager
Sun East Federal Credit Union —Aston, PA
- Full-time
- Hybrid work
- Bilingual
- Basic math
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Client Service Manager, East
Labor First LLC —Mount Laurel, NJ
- $48,000 - $72,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
Call Center Supervisor
PRWT Services, Inc. —Philadelphia, PA
- Monday to Friday
- Basic math
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Senior Director, US Employer Operations - Head of Medical Call Centers
The Cigna Group —Philadelphia, PA
- $180,000 - $300,000 a year
- Online Application
- Bachelor of Science
- Master's degree
- 8 years
- Paid holidays
- Health insurance
Contact Center Transformation - Senior Manager
PRICE WATERHOUSE COOPERS —Philadelphia, PA
- $124,000 - $280,000 a year
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Contact Center Strategy, Growth, and Transformation Manager
Deloitte —Philadelphia, PA
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
12d
Call Center Supervisor
Fidelio Insurance —Glenside, PA
- $20 - $26 an hour
- Full-time
- Mid-level
- 3 years
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
14d
Sr. Product Manager (Contact Center Platforms -US)
TD Bank —Mount Laurel, NJ
- $115,440 - $173,160 a year
- Full-time
- 5 years
- Writing skills
- Basic math
- Health insurance
- Paid time off
6d
CSX - Manager, Contact Center Transformation Strategy&
PRICE WATERHOUSE COOPERS —Philadelphia, PA
- $99,000 - $232,000 a year
- Bachelor's degree
- Mentoring
- Fair chance
- Paid holidays
- Health insurance
Contact Center Transformation - Manager
PRICE WATERHOUSE COOPERS —Philadelphia, PA
- $99,000 - $232,000 a year
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)
Independence Blue Cross —Philadelphia, PA
- Overtime
- 5 years
- Mid-level
- Windows
- Work from home
11d
Member Relations Supervisor - Call Center
American Heritage Credit Union —Philadelphia, PA
- $50,000 - $60,000 a year
- Urgently hiring
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
4d
Contact Center Transformation - Director
PRICE WATERHOUSE COOPERS —Philadelphia, PA
- $155,000 - $410,000 a year
- Analysis skills
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Customer Service Manager
Meenan Oil —Newtown, PA
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
4d
Contact Center Operations and Transformation Functional Manager
Deloitte —Philadelphia, PA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Customer Experience & Service Transformation Advisory Manager
Accenture —Philadelphia, PA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Team Lead/Supervisor Service Desk
Unisys —Blue Bell, PA
- Full-time
- Bachelor of Science
- No experience needed
- Mid-level
- Health savings account
- 401(k) matching
Manager, AI Service Operations Transformation PMO
CVS Health —Blue Bell, PA
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Service Manager
Meenan —Newtown, PA
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
4d

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Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]

Independence Blue Cross -
Philadelphia, PA

Apply Now

Job Details

7 hours ago

Qualifications

Customer communication
Staff supervision
Team leadership
Business operations

Full Job Description

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

Job Summary:

The Supervisor of Operations is responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally and accurately. Providers work leadership, assistance, and training to those supervised. Assists in the achievement of departmental goals.

Responsibilities

Supervises and implements departmental functions, policies and procedures with all internal and external contacts.

Evaluates effectiveness and efficiency of operational areas and takes action t reallocate resources as necessary.

Creates and implements programs to enhance the level of service provided to customers.

Communicates, implements, and interprets corporate and departmental policies and procedures.

Maintains department standards to ensure optimal customer support.

Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.

Provides technical expertise related to job unit function.

Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.

Coordinates departmental functions with all internal and external contacts.

Compiles and prepares required data for report information pertaining to unit.

Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt and courteous manner.

Serves as the next level contact for problems/issues that staff cannot resolve.

Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions.

Encourages the professional progression of staff through Performance Management, coaching and counseling.

Establishes appropriate goals and performance standards and makes recommendations for career path of staff.

Ensures that department systems and supports are operational.

Performs all other appropriate responsibilities and duties as assigned.

Qualifications:

Education

Undergraduate degree is preferred plus a minimum of one (1) year of relevant experience.

Experience

(5) years related insurance operations experience. The incumbent must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues.
Demonstrated time management skills

Knowledge, Skills, Abilities

Must have the ability to manage organize, plan and provide leadership to staff. Ability to develop and motivate staff to facilitate professional growth.
Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance.
Exposure to an operations services environment is highly recommended.
Analytical ability to identify and resolve staff and customer problems.
Must be able to prioritize work in an environment that changes frequently. Demonstrated time management skills.
10% travel required to vendor sites
Call center is open from 8:00am-9:00pm, must have flexibility, as business needs will dictate the shift hours (ex: possibility of 1:00pm-9:00pm shift).

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Apply Now

Refine Your Search

call center manager jobs in camden nj

Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]

Call Center Manager

Client Service Manager, East

Call Center Supervisor

Senior Director, US Employer Operations - Head of Medical Call Centers

Contact Center Transformation - Senior Manager

Contact Center Strategy, Growth, and Transformation Manager

Call Center Supervisor

Sr. Product Manager (Contact Center Platforms -US)

CSX - Manager, Contact Center Transformation Strategy&

Contact Center Transformation - Manager

Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)

Member Relations Supervisor - Call Center

Contact Center Transformation - Director

Customer Service Manager

Contact Center Operations and Transformation Functional Manager

Customer Experience & Service Transformation Advisory Manager

Team Lead/Supervisor Service Desk

Manager, AI Service Operations Transformation PMO

Customer Service Manager

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