JOB PERFORMANCE STANDARD –Service Technician
SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS: General apartment maintenance experience, knowledge of appliance repair, light carpentry, plumbing and electrical knowledge, heating and cooling system experience, basic computer skills, knowledge of safety procedures, safety conscious, steady and dependable, ability to work with pressure of deadlines, and ability to flex your work schedule to accommodate after hour and weekend emergencies. Must be able to deliver a high level of customer service.
SUMMARY OF FUNCTIONS: Responsible for assisting in maintaining the physical condition and appearance of the property. Efficient and quality completion of service requests. Completing make-readies at an acceptable quality. Communicating with the Service Manager on all aspects of the property. Required to be “on call” 24 hours.
ESSENTIAL FUNCTIONS: Duties may include but are not limited to 1) Diagnose and perform minor and routine maintenance/repair in a timely and professional manner. Avoid hiring outside contractors to complete repairs. Consult the Service Manager if there are any issues with completing the task yourself. If contractor is necessary, the Community Manager must approve the expense. Assure all service requests given to you by the Service Manager are completed on a daily basis and communicate to supervisor and resident if a service request cannot be completed. 2) Promote good public relations with residents, co-workers, and company staff. Always display a friendly and courteous attitude towards prospects, residents, vendors and other employees through the Elevate Your Life culture. Always maintain professionalism. Attendance required at all resident events unless the absence was approved in advance by the Community Manager. 3) Complete assigned make-ready units in an efficient time and at a high-quality set by Service Manager and Community Manager. Communicate with supervisor any issues in the turn process. Communicate status of make readies with Service Manager. 4) Complete special projects as may be assigned and prioritized by the Service Manager. 5) Inspect exterior of the property. Perform building and common area upkeep daily in accordance with company standards. Assist in keeping grounds neat and free of litter, debris and pet waste at all times. Breezeways should be kept clean by pressure washing routinely, removing cobwebs, and bugs/debris out of light fixtures. 6) Assist with ensuring vacant unit thermostats are set at the proper setting for a vacant unit. 7) Complete preventative maintenance according to the guidelines set forth in the MOM Manual. Maintain accurate records and provide resident training as required. 8) Communicate with the Service Manager to assist with maintaining inventory, utilizing inventory system. Maintain shop appearance to standards to facilitate quick assessment of supply inventory. Maintain proper equipment, and equipment inventory to ensure warranty compliance. 9) Perform effective emergency maintenance (after hours) as required and in accordance to the MOM Manual. 10) Perform, and report on, all work according to the safety standards of the company, OSHA, health codes and MOM Manual. 11) Perform work area clean-up on a weekly basis. 12) Pass initial, annual, and required Gracehill courses by deadlines.
ORGANIZATIONAL RELATIONSHIP: Reports directly to the Maintenance Supervisor, who has the primary authority to determine the exact “day-to-day” duties of the technician. This determination will take into consideration the technician’s skills, experience and career goals, and how they best fit into the operational needs of the property.
OTHER REQUIREMENTS: Hours of Work: 8:00/9:00a.m. to 5:00pm/6:00p.m., Monday through Friday. Must be “on call” 24 hours per day, when scheduled. Respond to after hour calls by addressing the issues and stating arrival time to address (i.e. MOM Manual).
Transportation: Must have reliable vehicle to transport tools and equipment to job sites. Must provide proof of liability insurance for same.
Valid Driver’s License.
AMOUNT OF OVERTIME: As needed for emergencies.
PHYSICAL DEMANDS Extensive mobility and good physical condition. The ability to lift 100 lbs. for the installation and removal of appliances. The ability to operate all required hand tools to make repairs. The ability to walk, stand, sit, kneel, squat, bend, stoop, push, pull, twist, climb stairs, climb ladders, grasp, squeeze, and reach including overhead items in need of repairs. The ability to drive to and from job sites. Tolerance to all extremes of hot and cold weather, as may be necessary.
TOOLS: Must provide own basic tools or be willing to obtain the required hand tools (see “Minimum Required Hand Tools” list located in the Chandler Residential MOM manual).
SPECIFIC SKILLS: Must be knowledgeable and skilled in the safe use and maintenance of the following:
Hand tools: Various wrenches, screwdrivers, grips, sledgehammer, hammer, snips, post hole diggers, saws, etc.
Power Tools: Wrenches, grinder, sander, drill, saws, etc
Moving & Job Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, stepladders, full ladders, double ladders etc.
Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand powered augers, etc.
Measuring Devices: Voltmeters, ohmmeters, testing meters, PH tests, etc.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. Occasional exposure to bedbugs or pests that is common in the multifamily industry. May need to work outdoors in the climate of the region the property is located.
EDUCATION AND EXPERIENCE: High school diploma or GED or trade school certification required. HVAC required. CPO Certification preferred.
LANGUAGE SKILLS: Ability to read, write and verbally communicate in English.
COMMUNICATION: Must be able to communicate effectively with residents, staff, managers and vendors.
REASONING ABILITY: Has the ability to apply common sense understanding to carry out basic written or 3 oral instructions.
MATHEMATICAL SKILLS: The ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. The ability to perform these operations using units of American money and weight measurement, volume and distance.
COMPUTER SKILLS: Microsoft Word, Microsoft Outlook, Microsoft Excel and OneSite knowledge preferred.
PRE-EMPLOYMENT TESTING: Must complete the Maintenance Skills Exam obtaining the minimum score of at least 80%. Pass drug test and background check requirements.
RESIDENCY: Must meet the qualifications for residency in the community for the employee applies.
PERSONAL APPEARANCE: Dress, grooming and personal cleanliness standards contributes to the business image of Chandler Residential. During business hours or when representing the company, you are expected to present a clean, neat and tasteful appearance. Refer to Employee Handbook for complete Personal Appearance Guidelines: Chandler Residential uniforms will be issued to all resident service personnel (shirt, jacket, and cap). Uniforms must be freshly washed and neat. Uniform shirts must be tucked in. Uniforms must be worn when responding to on call emergencies. Name badge with picture will be issued and must be worn at all times, including responding to on call emergencies.
