Customer Service Rep 2
National Grid —Syracuse, NY
- $22.46 - $23.72 an hour
- Overtime
- Bilingual
- Research
- High school diploma or GED
- Paid training
- Health insurance
6d
Certified Medical Assistant
Gastroenterology & Hepatology of CNY —Liverpool, NY
- $19 - $22 an hour
- Full-time
- Vital signs
- Computer literacy
- Medical office experience
- Free parking
- Health insurance
Quick Apply
Physical Therapist
Nascentia Health —Cayuga, NY
- $75,250 - $87,138 a year
- Full-time
- Background check
- Physical & Rehabilitation Medicine
- Pass drug screening
- Health savings account
- Paid holidays
Mobile Phlebotomist (Willing to travel in Upstate NY to draw and collect lab samples) Syracuse NY
MED TECH CLINICAL LABORATORY, INC —Syracuse, NY
- $18 - $22 an hour
- Full-time
- Blood sampling
- Customer service
- Mid-level
Quick Apply
Registered Nurse, Case Manager
Nascentia Health —Syracuse, NY
- $75,250.00 - $87,138.92 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Aquatics Coordinator - Full Time
YMCA of Central New York —Syracuse, NY
- $18 - $22 an hour
- Weekends as needed
- CPR Certification
- Ability to walk for extended periods
- BLS Certification
- Flexible schedule
12d
Physical Therapist
Nascentia Health —Syracuse, NY
- $75,250 - $87,138 a year
- Full-time
- Background check
- Physical & Rehabilitation Medicine
- Pass drug screening
- Health savings account
- Paid holidays
Physical Therapist, Start of Care
Nascentia Health —Syracuse, NY
- $75,250.00 - $87,138.92 a year
- Full-time
- Background check
- Physical & Rehabilitation Medicine
- Pass drug screening
- Health savings account
- Paid holidays
GPN (Graduate Practical Nurse)
Van Duyn Center for Rehabilitation and Nursing —Syracuse, NY
- $26 an hour
- Full-time
- Nursing
- Skilled nursing facility
- Entry level
- Paid holidays
- Health insurance
Quick Apply
11d
Cardiac Sonographer located in Watertown $10K sign on bonus offered
St. Joseph's Health —Syracuse, NY
- $38.00 - $56.40 an hour
- Full-time
- CPR Certification
- BLS Certification
- HIPAA
Quick Apply
Physician Family Practice
CompHealth —New York State
- $182,020 - $212,706 a year
- Medicine
- BLS Certification
- Mid-level
CT Technologist
St. Joseph's Health —Syracuse, NY
- $39.45 - $59.20 an hour
- Full-time
- CPR Certification
- Anatomy knowledge
- Hospital
Quick Apply
CT Technologist
St. Joseph's Health —Syracuse, NY
- $39.45 - $59.20 an hour
- Full-time
- CPR Certification
- Anatomy knowledge
- Hospital
Quick Apply
Registered Nurse, Case Manager
Nascentia Health —Auburn, NY
- $75,250.00 - $87,138.92 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
CT Technologist
St. Joseph's Health —Syracuse, NY
- $39.45 - $59.20 an hour
- Full-time
- CPR Certification
- Anatomy knowledge
- Hospital
Quick Apply
CT Technologist
St. Joseph's Health —Syracuse, NY
- $39.45 - $59.20 an hour
- Full-time
- CPR Certification
- Anatomy knowledge
- Hospital
Quick Apply
Clare Bridge Caregiver
Brookdale Senior Living Inc. —Fayetteville, NY
- $16.00 - $18.17 an hour
- Nights as needed
- Writing skills
- English
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
12h
Tower Foreman
InfraServices —Liverpool, NY
- $32 - $40 an hour
- Weekends as needed
- CPR Certification
- Construction site
- Ability to walk for extended periods
- Wellness program
- Paid parental leave
Quick Apply
Respiratory Therapist - Respiratory Therapy - Full Time
The Guthrie Clinic —New York State
- $31.96 - $50.62 an hour
- Weekends as needed
- PALS Certification
- Customer service
- BLS Certification
Quick Apply
Weekend Registered Nurse
Nascentia Health —Syracuse, NY
- $192 - $384 a day
- Part-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays

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Customer Service Rep 2

National Grid -
Syracuse, NY

Apply Now

Job Details

Full-time
$22.46 - $23.72 an hour
6 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Life insurance

Qualifications

Research
High school diploma or GED

Full Job Description

Team

Customer Experience and Marketing

Requisition No.

10788

City

Syracuse, US, 13202

Date posted

11 August 2026

Customer Service Rep 2

The world of energy is changing faster than ever. At National Grid, the work you do will touch lives and shape the way we use and consume energy for generations to come. Whether you’re fresh out of school or an experienced professional, a career with us means a place at the leading edge. It means thrilling potential and the support for training and development to reach your goals. Because, as National Grid -looks to the future, our people will move forward, too.

Employee Resource Groups: ERGs at National Grid contribute to our shared future. They engage our employees and organization in creating and maintaining an inclusive workforce. Each group has a vision and mission to support recruitment, retention, talent development and market outreach. Our ERGs provide employees with career building, volunteering, networking, and peer mentoring opportunities, along with the chance to engage with senior leaders across the company.

Volunteering: From Earth Day volunteering to United Way donations to regular blood drives and departments’ ongoing community service days, caring National Grid employees are out there in the communities we serve. We’re donating funds to meet community needs ranging from helping the environment to educating tomorrow’s workforce … and taking advantage of the company’s charitable matching contribution program. Together, we make a real difference.

Please take a moment to view our Customer Contact Center Job Preview on you tube and why becoming a part of National Grid's Customer Delivery team can open a world of endless career growth possibilities.
https://www.youtube.com/watch?v=N9q_l-CvGUI

Job Purpose

National Grid’s Customer Contact Center Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast-paced environment in Upstate NY. In addition to a starting wage of $22.46 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. This class will have an anticipated start date of November 16th, 2026. The position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns. Due to the essential nature of the services we provide our customers, National Grid’s Contact Center’s hours of operation are 24/7 and accepted applicants will be assigned to work a as needed by the business to support our customer centric objectives.

Under general supervision, representatives handle fundamental customer contacts, including, but not limited to, the following:

This position is not remote, but hybrid opportunities available upon completion of in person training and demonstrated proficiency in role
Handle Emergency Calls
Update customer account information
Apply customer payments
Assist Customers with beginning and ending service
Scheduling field orders in alignment with customer expectations
Assist customers with billing issues both simple and complex
Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service

Key Accountabilities

Must be willing to work assigned shifts, which may include weekends, holidays and/or overtime.
Training hours will be M-F 8:00am-4:30pm. Must be able to work one of the following shifts when training is completed:
- M-F 10:00am–6:30pm
- M-F 10:30am–7:00pm
- M-F 11:00am–7:30pm

Shifts are subject to change based on business needs. Call Center hours 24/7

Must be available for full-time training; all training is paid time. Consistent and punctual attendance is a must.
Must remain up to date with all verbal and written communications including using email and supervisor to agent communication tools.
Complete other duties and responsibilities to include but not limited to email, mail, web chat, and clerical work.
Upon completion of training, identify customer account issues surrounding meter, billing, collection, and service inquiries that need resolution, as well as, ensuring proper company resources are utilized to resolve issues with customer satisfaction.
Provide information on the products and programs offered by the company and generate referrals to the appropriate department, if necessary.
Investigate and analyze customer issues and develop appropriate solutions to satisfy customer needs.
Respond to all customer contacts included but not limited to gas and electric investigations, complex meter situations, web inquiries, email and correspondence.
Act as First Responders – report for work during emergencies. i.e. Natural disasters.

Qualifications

Customer Service Experience preferred
Must have a minimum of a High School Diploma or GED; some college preferred
Applicants must successfully pass Company supported assessment (HireVue), classroom training, and meet all performance expectations, as determined by the Company.
Ability to multitask between multiple system applications
Strong interpersonal verbal and written skills.
Multi/bilingual candidates preferred.

Location- Syracuse, NY

Pay Rate- Starts at $22.46 an hour and increases to $23.72 an hour after 6 months of service. Shift differential of an additional $1.00 an hour on eligible shifts on nights and weekends offered.

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

Apply Now

Refine Your Search

blood jobs in camillus, ny

Customer Service Rep 2

Certified Medical Assistant

Physical Therapist

Mobile Phlebotomist (Willing to travel in Upstate NY to draw and collect lab samples) Syracuse NY

Registered Nurse, Case Manager

Aquatics Coordinator - Full Time

Physical Therapist

Physical Therapist, Start of Care

GPN (Graduate Practical Nurse)

Cardiac Sonographer located in Watertown $10K sign on bonus offered

Physician Family Practice

CT Technologist

CT Technologist

Registered Nurse, Case Manager

CT Technologist

CT Technologist

Clare Bridge Caregiver

Tower Foreman

Respiratory Therapist - Respiratory Therapy - Full Time

Weekend Registered Nurse

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