Top 5 help desk manager Jobs in camp pendleton, ca

Help Desk Manager
Robert Half —San Diego, CA
- $100,000 - $115,000 a year
- Azure
- 5 years
- Mentoring
- Disability insurance
- Dental insurance
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2d
IT Service Operations Manager
Viasat —Carlsbad, CA
- $122,500 - $228,000 a year
- Online Application
- Computer science
- 6 years
- Computer Science
Service Desk Supervisor
Helix Electric, Inc. —San Diego, CA
- $70,000 - $90,000 a year
- Microsoft Outlook
- Mid-level
- Windows
- Health savings account
- Disability insurance
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10d

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Have a valid driver's license and enjoy getting out into your communities. Serving as the primary point of contact for homeowners, vendors, and board members.
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Help Desk Manager

Robert Half -
San Diego, CA

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Job Details

$100,000 - $115,000 a year
2 days ago

Benefits

Disability insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Managing technical support teams
Records maintenance
Managing teams in a customer support role
Team leadership
Operational management
Performance Reporting
Metrics Reporting
Customer support ticket management
Data analytics
Management reporting
Productivity software
Active Directory
Ticketing system technical support

Full Job Description

We are looking for an experienced Help Desk Manager to lead a distributed support team serving employees across San Diego, California and other locations. This role is responsible for maintaining high service standards, guiding team performance, and ensuring ticket volume is handled efficiently in a fast-paced environment. The ideal candidate brings strong service management expertise, sound judgment with escalations, and the confidence to communicate clearly with both technical staff and senior leadership.

Responsibilities:

Lead and mentor a multi-site help desk team, setting clear expectations and fostering consistent service delivery across locations.
Oversee daily ticket operations, balancing workloads and driving timely resolution for fluctuating support volumes.
Monitor service desk performance through analytics and reporting, using data to identify trends and improve team effectiveness.
Manage escalations with urgency and professionalism, ensuring complex issues are addressed and communicated appropriately.
Support team development by coaching staff, preparing lead-level talent for growth, and contributing to performance review activities.
Maintain and improve asset records and system data accuracy through regular audits and cleanup efforts.
Coordinate support workflows within IT service management platforms such as Freshservice and ServiceNow integrations as needed.
Partner with leadership and cross-functional teams to provide updates, highlight risks, and recommend operational improvements.
Contribute to hands-on ticket closure as needed, including sharing responsibility for resolving a portion of incoming requests.
Travel occasionally to support team alignment, operational needs, or site-level service requirements.
5+ years of experience in help desk or service desk leadership within an IT support environment.
Demonstrated success managing ticket-driven support operations and leading service desk teams across multiple locations.
Strong knowledge of ITSM practices, service desk workflows, and ticket management platforms such as Freshservice or Freshdesk.
Experience producing operational reports, analyzing service metrics, and using data to improve support performance.
Working knowledge of Active Directory, deskside support, and Microsoft Office 365 environments.
Ability to communicate effectively with frontline teams, stakeholders, and executive leadership during routine operations and escalations.
Familiarity with asset management processes and maintaining accurate support system records.
Exposure to technologies such as Autodesk, Azure API Management, Intune, or PowerShell is beneficial.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

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