Top 104 Customer success manager Jobs in Campbellton Ga

Customer Success Manager - Infrastructure and IT Consulting
IST Management Services —Atlanta, GA
- $75,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
10d
Manager, Customer Strategy and Success
Oshi Health —Atlanta, GA
- $100,000 - $120,000 a year
- Email
- Remote
- Mid-level
- Analysis skills
- 2 years
- Paid holidays
- Health insurance
Quick Apply
11d
Growth Customer Success Manager
Yoodli AI Roleplays —Atlanta, GA
- $125,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Strategic Customer Success Manager
Dolby —Atlanta, GA
- $122,300 - $168,300 a year
- Full-time
- Hybrid work
- APIs
- Fair chance
- Senior level
Customer Success Manager
OffPlan —Marietta, GA
- $70,000 - $85,000 a year
- Email
- Hybrid work
- Primary Care
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
13d
Customer Success Manager III
Samsara —Atlanta, GA
- $97,877.50 - $131,600.00 a year
- 3 years
- Bachelor's degree
- Senior level
- Health insurance
- Parental leave
Sr. Manager, Customer Success
Samsara —Atlanta, GA
- $142,800 - $229,500 a year
- Analysis skills
- Bachelor's degree
- Recruiting
- Health insurance
- Parental leave
Customer Success Manager
3E —Atlanta, GA
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Manager II, Customer Success
Samsara —Atlanta, GA
- $111,562.50 - $150,000.00 a year
- Analysis skills
- Recruiting
- Senior level
- Health insurance
- Parental leave
Customer Success Manager, Strategic
Pushpay —Atlanta, GA
- $100,000 - $120,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
5d
Customer Success Manager (SMB)
Pearly —Atlanta, GA
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 2 years
Quick Apply
Customer Success Manager
Evident ID —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Leadership
- Paid parental leave
- Health insurance
Quick Apply
14d
Senior Customer Success Manager (Remote - GA)
Nodes & Links —Atlanta, GA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Customer Success Manager
Avolution —Atlanta, GA
- Full-time
- Remote
- Mid-level
- US work authorization
- Negotiation
- Paid parental leave
- Disability insurance
Quick Apply
Enterprise Customer Success Manager - Public Sector
Samsara —Atlanta, GA
- $97,877.50 - $131,600.00 a year
- 3 years
- Bachelor's degree
- Mentoring
- Health insurance
- Parental leave
Customer Success Manager
Nortek Air Solutions, LLC —Atlanta, GA
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Manager, Implementation - Public Sector Customer Success
Samsara —Atlanta, GA
- $109,480 - $147,200 a year
- 8 years
- Bachelor's degree
- Travel
- Health insurance
- Parental leave
Enterprise Customer Success Manager
Samsara —Atlanta, GA
- $97,877.50 - $131,600.00 a year
- 6 years
- Bachelor's degree
- Travel
- Health insurance
- Parental leave
Manager, Customer Success Management
ServiceNow —Atlanta, GA
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
Quick Apply
3d
Client Success Manager I - (CSMI)
Coreforce —Atlanta, GA
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d

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Customer Success Manager - Infrastructure and IT Consulting

IST Management Services -
Atlanta, GA

Apply Now

Job Details

Full-time
$75,000 - $120,000 a year
10 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Upselling
Incident Escalation
High school diploma or GED
Cross-selling
Customer support ticket management
Project stakeholder communication
Ticketing system technical support

Full Job Description

Overview:

Overview - Customer Success Manager I, II, or III

The Customer Success Manager owns the client relationship after the sale. You are the single accountable point of contact for managed services clients, making sure they get value from our services, issues get resolved fast, and nothing falls through the cracks between our support, infrastructure, and application teams. You will sit in front of our eDiscovery Application Support, IT Support, Infrastructure, and Security teams, translate client priorities into internal action, and hold both sides accountable to commitments. Everything you touch is tracked and documented in our service management platform providing full visibility into where issues and projects stand. Success looks like clients who renew, expand, and refer.

About Us - IST Management

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees and operations across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery processing & hosting, court reporting, collections/forensics, managed review, professional services, and legal IT infrastructure support. IST Management is a Relativity Certified Provider and tool-agnostic. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Check us out at istmanagement.com for more information.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 Holidays, and Bonus incentives

Compensation: $75,000.00-$120,000.00/Yr pending experience and performance during interview process

Schedule: This is a full time, remote position working regular business hours M-F 8-5 or 9-6. Candidates will flexibility for occasional work outside of regular business hours.

Responsibilities:

Own onboarding for new clients and engagements: kickoff, access provisioning coordination, service desk orientation, and confirming clients know how to get help and what to expect
Serve as the escalation point for client issues, coordinating across support, infrastructure, and security teams to drive resolution and keep the client informed until closure
Monitor the client's open tickets and requests in Jira Service Management, ensuring SLAs are met, statuses are current, and recurring issues are flagged for root cause follow-up
Run recurring service reviews (monthly or quarterly depending on account) covering ticket trends, SLA performance, project status, and upcoming needs
Identify expansion opportunities such as additional services, consulting engagements, or environment growth, and partner with Sales to pursue them
Manage renewals for assigned accounts, including early identification of at-risk clients and building save plans with leadership
Act as the voice of the customer internally: share feedback with support and product teams, and advocate for changes that improve the client experience
Maintain accurate account documentation including contacts, environment details, service scope, and relationship history

Qualifications:

Required -

3+ years in customer success, account management, or client services, ideally in legal technology, eDiscovery, or managed IT services
Comfortable operating between technical teams and non-technical client stakeholders, and able to translate in both directions
Organized and proactive. You track commitments, follow up without being asked, and clients never have to chase you
Confident communicator who can run a service review with a client executive and an escalation call with an engineer in the same afternoon
Working knowledge of service desk operations, SLAs, and ticketing workflows (Jira Service Management experience is a plus)
Familiarity with renewals, upsells, and account expansion motions
Diploma or GED required, legal authorization to work for any employer in the US required
Ability to work at computer screen/desk for extended periods of time

Preferred -

Direct experience supporting law firms or corporate legal departments
Familiarity with eDiscovery platforms (Relativity, Nuix) or the EDRM lifecycle
Experience in a managed services or shared services delivery model

Note: The I, II, III levels reflect flexibility based on experience, responsibility, and technical proficiency. Candidates at all levels are encouraged to apply.

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected]. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Apply Now

Refine Your Search

customer success manager jobs in campbellton ga

Customer Success Manager - Infrastructure and IT Consulting

Manager, Customer Strategy and Success

Growth Customer Success Manager

Strategic Customer Success Manager

Customer Success Manager

Customer Success Manager III

Sr. Manager, Customer Success

Customer Success Manager

Manager II, Customer Success

Customer Success Manager, Strategic

Customer Success Manager (SMB)

Customer Success Manager

Senior Customer Success Manager (Remote - GA)

Customer Success Manager

Enterprise Customer Success Manager - Public Sector

Customer Success Manager

Manager, Implementation - Public Sector Customer Success

Enterprise Customer Success Manager

Manager, Customer Success Management

Client Success Manager I - (CSMI)

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