Operate the convenience store in such a manner as to bring credit to himself/herself and to the company. Store Manager shall maintain a clean, friendly, progressive, and profitable store in such a way as to make it a great place to shop and work for customers and employees alike. This must be accomplished within the guidelines as set forth in the Employee Handbook of policies and procedures and as directed by the Supervisor of the store and/or the Director of Operations.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Manager must ensure that all company policies and rules as outlined in the Employee Handbook are followed at all times.
- Manager must staff the location with properly trained personnel that have a positive attitude toward customers, fellow employees, and the company in general.
- Manager must ensure that the store and forecourt are maintained in a clean and orderly manner at all times.
- Manager must keep the store stocked with product that has been authorized by the various department heads in the company and have all promoted product properly displayed each month so as to gain maximum sales and profits.
- Manager must be sure all employees are practicing the customer service guidelines with all customers as outlined in the Employee Handbook.
- Manager and/or the Assistant must accurately complete the daily book work closeout, enter all necessary information into the back office system, balance the cash for the day, and make a bank deposit every day of the week.
- Manager is responsible for the safety of all of his/her employees. It is their duty to ensure all employees and customers have a safe place to work and shop and to make sure all employees adhere to the safety guidelines as stated in the Employee Handbook.
- Manager is fully responsible for security of their location. This will include all store funds, merchandise inventory, fuel inventory, and all store equipment and video systems. They must be sure all equipment is in proper working order and that any equipment malfunctions are listed in Helpdesk Pro immediately and assigned the correct priority level.
- Manager is responsible for reviewing all controllable expense items listed on the P&L statement each month and to reduce those expenses where ever possible by working with their Supervisor and/or Director of Operations.
POSITION QUALIFICATIONS
Competency Statement(s)
- Accountability - Ability to accept responsibility and account for his/her actions.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Responsible - Ability to be held accountable or answerable for one’s conduct.
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Reliability - The trait of being dependable and trustworthy.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Team Builder - Ability to convince a group of people to work toward a goal.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Management Skills - Ability to organize and direct oneself and effectively supervise others.
- Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
- Decision Making - Ability to make critical decisions while following company procedures.
SKILLS & ABILITIES
Education : HS or Equivalent
Experience : Previous sales and managerial experience in a C-Store environment
Computer Skills: Basic computer knowledge
Certificates & Licenses: N/A
Other Requirements:
- Be able to read, write, speak, and understand the English language at the eighth-grade level.
- Be able to react to a fire by lifting a fire extinguisher weighing 7 to 10 pounds and move it to the fire area.
- Be able to tolerate exposure to gasoline fumes and cleaning products.
PHYSICAL DEMANDS
Physical Demands
Stand C (Constantly)
Walk F (Frequently)
Sit O (Occasionally)
Handling / Fingering F (Frequently)
Reach Outward O (Occasionally)
Reach Above Shoulder O (Occasionally)
Climb O (Occasionally)
Crawl O (Occasionally)
Squat or Kneel O (Occasionally)
Bend O (Occasionally)
Lift/Carry
10 lbs or less F (Frequently)
11-20 lbs F (Frequently)
21-50 lbs F (Frequently)
51-100 lbs O (Occasionally)
Over 100 lbs O (Occasionally)
Push/Pull
12 lbs or less F (Frequently)
13-25 lbs F (Frequently)
26-40 lbs O (Occasionally)
41-100 lbs O (Occasionally)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
Vision (Must be able to see)
Sense of Sound (Must be able to hear)
Sense of Touch
Sense of Smell
WORK ENVIRONMENT:
Ability to work in both controlled and uncontrolled climate settings
Outdoor responsibilities require the ability to work in hot, cold, rain, snow etc
Ability to walk on slick surfaces from time to time inside and out
Ability to work in a freezer with temperatures of 34 degrees up to 20 min at a time
