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IT Support Technician - Full Time

Hartville Hardware -
Hartville, OH

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Windows
Desktop (troubleshooting support)
Desktop applications
Networking equipment (troubleshooting support)
Productivity software
Hardware diagnostics
IT department experience

Full Job Description

HRM Enterprises

HARTVILLE, OHIO · LOCALLY OWNED & OPERATED SINCE 1939

You Belong Here.

IT Support Technician

HARTVILLE, OHIO | INFORMATION TECHNOLOGY

FULL-TIME40–45 HRS/WEEKMON–FRI + SAT ROTATION

LOCATION

Hartville, OH

DEPARTMENT

Information Technology

EMPLOYMENT TYPE

Full-Time

WEEKLY HOURS

40–45 hrs. / week

SCHEDULE

Mon–Fri
+ Saturday Rotation

EDUCATION

Associate Degree
Preferred

WORK SCHEDULE

SCHEDULE

HOURS

NOTES

Standard Week

Monday – Friday
8:00 AM – 5:00 PM

40–45 hours/week

Saturday Rotation

Shared rotation among
IT Support Technicians

When scheduled for Saturday, you receive Sunday off plus one additional weekday off that week

Holidays

Rotational availability
required

Shared rotation among the IT team

ABOUT HRM ENTERPRISES

HRM Enterprises, Inc. encompasses the largest independent hardware store in the country, a renowned restaurant, an ever-thriving Marketplace, and a sought-after campus drawing guests from both near and far. As a locally owned and operated company, we take pride in leading the markets we serve — driven by a dedicated team that consistently exceeds our guests' expectations. We are dedicated to providing an outstanding workplace and encouraging professional growth and excellence among our team members.

With 82 years of industry experience, our family of businesses continues to thrive. Hartville Hardware, in operation for over 51 years, has earned a reputation as an excellent workplace. Many of our team members have chosen to make a career here, with some exceeding 40 years of service. We build careers here, not just jobs.

POSITION OVERVIEW

The IT Support Technician plays a vital role in maintaining the technology systems that keep our business running smoothly. This position provides hands-on support for hardware, software, networking, and end-user systems across our organization. You will troubleshoot issues, assist team members with technical needs, and contribute to IT projects that enhance efficiency at every level of the business.

This role is a great fit for someone who is self-motivated, enjoys solving problems, and takes pride in keeping systems — and people — running at their best.

KEY RESPONSIBILITIES

Help Desk Support: Review, prioritize, and resolve help desk requests in a timely manner
Hardware Support: Diagnose, repair, and troubleshoot hardware-related issues
Software Support: Install, configure, and maintain approved software applications
Network Support: Run and terminate network cables; assist with troubleshooting basic network connectivity issues
System Deployment: Configure and deploy new systems and devices to end users
Cyber Security: Ensure adherence to cybersecurity best practices and maintain compliance with PCI standards to protect systems and sensitive data
IT Projects: Support and execute various IT-related projects as assigned
Video Surveillance: Review footage, research incidents, and export video files for internal use or law enforcement as needed

QUALIFICATIONS

REQUIRED

Proven experience as an IT Support Technician or in a similar role
Strong understanding of hardware, software, and network troubleshooting
Proficiency with Windows operating systems and Microsoft applications
Excellent analytical, communication, and interpersonal skills
Self-motivated with the ability to work independently and manage multiple priorities effectively

EDUCATION & CERTIFICATIONS

Associate degree in Information Technology, Computer Science, Network Administration, or a related field preferred — an equivalent combination of education, training, and hands-on experience may be considered in lieu of a degree
Relevant IT certifications preferred, including CompTIA A+, Network+, or equivalent

WHAT WE EXPECT

We seek professionals who thrive in a collaborative environment and share our commitment to going above and beyond. Our core values guide everything we do:

We Do Whatever It Takes

We Give More Than Is Expected

We Are Long-Term Focused

If you are a driven professional who takes ownership, communicates clearly, and genuinely cares about doing the job right — we invite you to join our team.

WHY YOU WILL LOVE IT HERE

Sundays Off

Competitive Compensation

Medical, Dental & Vision

401(k) with Company Match

Generous Paid Time Off

Team Member Discounts

Wellness Programs

Professional Development

Family-Friendly Hours

Team Events & Milestone Celebrations

COMPENSATION PACKAGE

Competitive SalaryWe offer a competitive base salary commensurate with your skills, experience, and the current market standards.
Health BenefitsComprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
Paid Time OffGenerous PTO allowance, allowing you to maintain a healthy work-life balance.
Retirement Planning401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
Professional DevelopmentOngoing opportunities for professional development and growth within the organization.
Team Member DiscountsExclusive discounts on our products and services, fostering a culture of appreciation for our valued team members.
Wellness ProgramsParticipation in wellness programs designed to enhance your overall health and well-being.

If you are a compassionate professional who cares deeply about solving problems and supporting the people around you — we would love to hear from you.

HRM Enterprises

LOCALLY OWNED & OPERATED SINCE 1939 · HARTVILLE, OHIO

You Belong Here.

PRE-EMPLOYMENT SCREENING

All offers of employment are contingent upon the successful completion of a hair follicle drug screening and a criminal background check prior to your first day of employment.

HRM Enterprises, Inc. is an Equal Opportunity Employer.

Quick Apply

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network technician jobs in canton, oh

IT Support Technician - Full Time

Construction & Network Technician — Career Growth Track

Retail Field, POS & Network Technicians

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