Top 153 It support Jobs in Canton, Ga

IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
4d
PC Applications Specialist
City Of Roswell —Roswell, GA
- $23.64 - $30.72 an hour
- Full-time
- Computer science
- Computer Science
- Basic math
Quick Apply
Managed IT Services - On Site Support Technician
Softthink Solutions Inc —Canton, GA
- Full-time
- 5 years
- Office
- Windows
Quick Apply
3d
T2 Technical Support
SERVIT INC —Kennesaw, GA
- $60,000 - $65,000 a year
- Full-time
- 5 years
- Writing skills
- Criminal background check
- Dental insurance
- Flexible spending account
Quick Apply
11d
IT Support Tech
SOUTH COLLEGE —Marietta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
IT Systems Support Technician
Primary Holdings, Inc. —Johns Creek, GA
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Junior IT Technician
CNR Technologies —Woodstock, GA
- $20,000 - $30,000 a year
- Full-time
- Hybrid work
- Communication skills
- Entry level
- Travel reimbursement
- Health insurance
Quick Apply
IT Support Specialist
Place Services, Inc. —Woodstock, GA
- Urgently hiring
- Microsoft Outlook
- Construction site
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
10d
Junior IT Technician
KNAPP —Kennesaw, GA
- Overtime
- Office
- Windows
- Residential
- Profit sharing
- Paid parental leave
5d
Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
10d
Helpdesk Engineer
CNR Technologies —Woodstock, GA
- $20,000 - $35,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply
IT Specialist
AHA Consulting Engineers, Inc. —Alpharetta, GA
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply
Voice L2 Technician
In-Telecom —Kennesaw, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Onsite Help Desk Technician
ServIT Inc —Ball Ground, GA
- $50,000 - $55,000 a year
- Full-time
- Google Workspace
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
4d
Tier 2 Helpdesk Technician
SMB IT Solutions —Smyrna, GA
- $50,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Windows
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Technical Support Engineer
Savant Technologies —Woodstock, GA
- $48,000 - $67,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 2 years
- Health insurance
- Dental insurance
Quick Apply
3d
Deskside Technician
iVision Scale LLC —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply
9d

I want to receive the latest job alert for it support in canton, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near canton, ga

IT Support Specialist I

Priority Technology Holdings, LLC -
Alpharetta, GA

Quick Apply

Job Details

Full-time
$23 - $27 an hour
4 days ago

Benefits

Health savings account
Employee stock purchase plan
Health insurance
Unlimited paid time off
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Gym membership

Qualifications

Authentication
Customer communication
Standard Operating Procedures (SOPs) implementation
Customer support ticket management
MFA
Productivity software
Standard operating procedures (SOPs)
VPN

Full Job Description

Job title: IT Support Specialist I

Reports to: Manager, Technical Operations

Department: Central Services

Location: Alpharetta, GA

Grade: 13

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The IT Support Specialist I is responsible for providing reliable, timely support for common end-user technology issues while building foundational knowledge of systems and processes. This role supports overall organizational productivity through clear communication, accurate documentation, and consistent follow-through, ensuring employees can rely on technology support to stay focused and productive. This is an entry-level position ideal for individuals looking to build a strong foundation in IT support and progress toward more advanced technical roles.

Responsibilities:

Respond to user tickets involving hardware, software, access, and device issues.
Follow documented Standard Operating Procedures (SOPs) and runbooks for all troubleshooting steps.
Perform initial triage and classification of incidents.
Document all actions clearly and accurately within the ticketing system.
Support onboarding and offboarding tasks, including account setup and device provisioning.
Maintain clear, professional, and timely communication with end users, setting appropriate expectations.
Support monitoring, alert response, and routine operational checks.
Escalate complex or unfamiliar issues to Specialist II or III with clear context.
Collaborate effectively with team members to ensure smooth handoffs and issue resolution.

What Success Looks Like:

Independently resolves routine hardware, software, access, and device issues within SLA, accurately triaging and escalating with clear context.
Follows SOPs and runbooks consistently, producing clean, accurate ticket documentation.
Maintains professional, timely communication with users, setting appropriate expectations.
Supports onboarding/offboarding and responds appropriately to monitoring alerts and operational checks.
Collaborates effectively with the team, escalating to Specialist II/III with clear context, and consistently meets service targets ( 90% SLA compliance, strong CSAT).

Candidate Requirements:

Minimum Requirements

Strong fundamentals in troubleshooting and customer support.
Ability to follow SOPs and structured processes accurately and consistently.
Clear written and verbal communication skills.
Basic understanding of Windows and/or macOS operating systems.
Familiarity with O365 or Google Workspace environments.
Basic knowledge of MFA (Multi-Factor Authentication), VPN, printers, and endpoint devices.
Ability to prioritize and manage a ticket queue within defined SLAs.
Willingness to learn and apply feedback in a fast-paced support environment.

Preferred Requirements

Prior experience in a help desk, IT support, or customer service role.
Experience with ticketing systems and IT service management (ITSM) tools.
Familiarity with account provisioning, device imaging, or endpoint management tools.
Exposure to monitoring and alerting platforms.
Associate's degree or relevant certification (e.g., CompTIA A+, Network+) in a technology-related field, or equivalent practical experience.
Demonstrated ability to identify patterns in recurring issues and suggest process improvements.

Compensation and Benefits:

Compensation range: $23/hr - $27/hr
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

Bonus programs
401(k) match
Employee Stock Purchase Program (ESPP)
HSA and FSA options
Financial wellness resources and employee discount programs

Health & Well-being

Medical, dental, and vision coverage
Mental health support for employees and dependents through Lyra Health
Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

Education expense reimbursement
Leadership development programs
Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

Requires prolonged sitting, standing, bending, stooping and stretching.
Requires the ability to lift 10 pounds.
Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Quick Apply

Refine Your Search

it support jobs in canton, ga

IT Support Specialist I

PC Applications Specialist

Managed IT Services - On Site Support Technician

T2 Technical Support

IT Support Tech

Service Desk Analyst

IT Systems Support Technician

Junior IT Technician

IT Support Specialist

Junior IT Technician

Help Desk Technician (Tier 2)

Service Desk Analyst - Tier I

IT Help Desk Professional

Helpdesk Engineer

IT Specialist

Voice L2 Technician

Onsite Help Desk Technician

Tier 2 Helpdesk Technician

Technical Support Engineer

Deskside Technician

I want to receive the latest job alert for it support in canton, ga

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected