Top 117 Customer care manager Jobs in Canton, Mi

Client Resource Coordinator
Johnson Controls —Ann Arbor, MI
- $26.06 - $38.00 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
2d
HIRING NOW CLIENT SERVICE AND SALES
First Insurance Corporation —Newport, MI
- $45,000 - $55,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Paid training
Quick Apply
Senior Solid Waste Client Manager
BEL Environmental Engineering —Livonia, MI
- From $120,000 a year
- Full-time
- Engineering
- 11+ years
- Business development
- Paid parental leave
- Health savings account
Quick Apply
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Client Services Associate
Foguth Financial Group —Plymouth, MI
- $40,000 - $55,000 a year
- Full-time
- Office
- Analysis skills
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
10d
Solid Waste CQA Client Manager
BEL Environmental Engineering —Livonia, MI
- From $110,000 a year
- Full-time
- Background check
- Management
- Construction site
- Paid parental leave
- Health savings account
Quick Apply
Client Relationship Representative (Universal Banker)
First Merchants Bank —Farmington Hills, MI
- Call employer
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Associate Customer Success Manager (Audit)
Thomson Reuters —Ann Arbor, MI
- $70,700 - $131,300 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Bachelor's degree
- Commuter assistance
- Health savings account
Talent Manager - Administrative & Customer Support
Robert Half —Ann Arbor, MI
- Email
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid parental leave
- Health savings account
Senior Customer Service Manager
DE JONG DUKE LLC —Allen Park, MI
- $110,000 - $120,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Up to 50% travel
Quick Apply
Sr. Manager, Customer Experience Strategy
AAA Life Insurance Company —Livonia, MI
- Full-time
- Marketing
- 8 years
- Bachelor's degree
- Life insurance
Customer Success Manager
Savance —Commerce, MI
- Email
- Google Workspace
- Analysis skills
- Senior level
- Paid holidays
- Dental insurance
Customer Success Manager
Campfire Interactive —Ann Arbor, MI
- Weekends as needed
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Flexible schedule
Quick Apply
Customer Operations Manager
Hertz —Detroit, MI
- $54,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
10d
Customer Logistics Manager
Ryder System —Detroit, MI
- $70,000 - $75,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Disability insurance
2d
District Manager, Automotive Virtual Business Center Customer Service - Entry Level
Helm —Plymouth, MI
- Hybrid work
- Microsoft Excel
- Dealership
- Bachelor's degree
Quick Apply
Client Operations Manager
NSF International —Ann Arbor, MI
- 5 years
- Office
- Analysis skills
Product Manager - Customer Sentiment
Ford Motor Company —Dearborn, MI
- $80,000 - $140,000 a year
- Full-time
- Hybrid work
- Computer Science
- Marketing
- Product management
- Paid parental leave
- Paid holidays
CLIENT SERVICES MANAGER Y&F - UP
Washtenaw County, MI —Washtenaw County, MI
- $51,658.88 - $77,565.80 a year
- Full-time
- Nursing
- RN License
- Mid-level
Customer Service - Self Storage Manager
Public Storage —Canton, MI
- $16 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
8d

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Client Resource Coordinator

Johnson Controls -
Ann Arbor, MI

Apply Now

Job Details

Full-time
$26.06 - $38.00 an hour
2 days ago

Qualifications

Customer communication
High school diploma or GED
Team management

Full Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

This position is on site preferred.
Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Debrief activities daily.
Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians
Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits – on time.
Parts ordering/PO creation support.
Start-up support.
Customer PO confirmation.
WIP Management.
Reconcile exceptions (SIR and AP).
Attend daily team huddles
Attend weekly planning/scheduling meetings.
Assist with monitoring of time and expense reporting submission.
Review and correct unassociated time for timesheets for technicians.
Other duties and administrative activities as assigned.

What we look for

Required

High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
Able to prioritize work activities based on financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associate degree.
Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $26.06 - 38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Apply Now

Refine Your Search

customer care manager jobs in canton, mi

Client Resource Coordinator

HIRING NOW CLIENT SERVICE AND SALES

Senior Solid Waste Client Manager

Customer Service & Sales Administration Manager

Client Services Associate

Solid Waste CQA Client Manager

Client Relationship Representative (Universal Banker)

Associate Customer Success Manager (Audit)

Talent Manager - Administrative & Customer Support

Senior Customer Service Manager

Sr. Manager, Customer Experience Strategy

Customer Success Manager

Customer Success Manager

Customer Operations Manager

Customer Logistics Manager

District Manager, Automotive Virtual Business Center Customer Service - Entry Level

Client Operations Manager

Product Manager - Customer Sentiment

CLIENT SERVICES MANAGER Y&F - UP

Customer Service - Self Storage Manager

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