Top 2 Call center supervisor Jobs in Canton Oh

Alarm Monitoring Supervisor I
Securitas Technology Corporation —Uniontown, OH
- $18 - $21 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Paid training
- Paid holidays
Quick Apply
Manager, Customer Insights
FirstEnergy Corp —Akron, OH
- Full-time
- 7 years
- Marketing
- Office
- Health insurance
- Dental insurance

Other jobs to consider

Find your next job by exploring related positions.

Call Center Representative
Fleet Response —Hudson, OH
Provides customer service to clients/drivers by answering all calls and recording interviews into the computer or directing callers to appropriate departments.
$16 an hour
Quick Apply
Customer Service Representative
Roto-Rooter Plumbing & Drain —Wadsworth, OH
Answer incoming calls promptly and professionally. You will handle inbound calls, providing exceptional customer service, scheduling appointments, and…
$20 - $22 an hour
Quick Apply
4d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Patient Access Supervisor - Hospital Team
Ohio Gastro —Columbus, OH
Answer/screen/triage incoming phone calls in a timely and courteous manner. Creates action plans designed to improve the quality of calls.
Quick Apply
Customer Success Patient Care Manager
Gifthealth Inc —Columbus, OH
Ensure Zendesk wait time and calls in queue remain under suggested time and number. CPhT is preferred, but we can also facilitate getting this certification…
$68,109 - $80,128 a year
Quick Apply
3d

Show more jobs in cities nearby

I want to receive the latest job alert for call center supervisor in canton oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center supervisor jobs near canton oh

Customer Insights Analyst jobs in Naperville, IL

Investment Analyst jobs in Tampa, FL

Customer Insights Analyst jobs in Remote

Remote Customer Service jobs in Stockbridge, GA

Customer Insights Analyst jobs in West Des Moines, IA

Consumer Insights jobs in Boston, MA

Customer Insights Analyst jobs in Pittsburgh, PA

Cardiac Monitor Technician jobs in San Francisco, CA

Bus Monitor jobs in Hartford, CT

Telemetry Monitor Technician jobs in Houston, TX

Security Escort Monitor jobs in Fort Meade, MD

Cardiac Monitor Technician jobs in North Carolina

Monitor Technician jobs in Houston, TX

Alarm Monitoring Supervisor I

Securitas Technology Corporation -
Uniontown, OH

Quick Apply

Job Details

Full-time
$18 - $21 an hour

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Resource allocation
Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Team development
Professional development support
Staff policy implementation
Team training
Mentoring
Productivity software
Workforce management
Technical Proficiency

Full Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

2nd Shift Monitoring Supervisor (Sonitrol) will oversee and assist monitoring specialists in the performance of their job duties such as responding to customer alarm activations, inbound calls, and resolving issues or complaints. The Monitoring Supervisor is responsible for the management of the daily shift activities of a 24/7/365 team. The Monitoring Supervisor is expected to operate in accordance with Securitas Technology core values by supporting and enforcing company policies, managing staffing levels, supporting employee retention through engagement and training/development. This position will work closely with the Monitoring Mangers to maintain service levels to meet company and customer service goals and objectives.

Supervisory Responsibilities:

Provide work directions and assignments to monitoring specialists to handle various customer and phone queue assignments based on current activity and staffing levels.
Manage employee breaks throughout the shift.
Resolves and/or escalate customer complaints (Quality Concern Reports). Determines validity of complaint via due diligence in fact finding. Initiates appropriate follow-up to ensure resolution of customer issue.
Provides coaching and addresses performance and behavioral concerns to all monitoring specialists.

Duties & Responsibilities:

Serves as general liaison for employee, customers and visitors; answers questions, provides information, directs problems to appropriate party.
Applies procedural knowledge and works with in company policy to improve individual employee performance via monthly one-on-one meetings.
Ensures that monitoring specialists are informed about policy/procedural changes via written and verbal correspondence, bulletins, and written pass-down memos requiring individual employee sign-off.
Always applies discretion in dissemination of confidential and sensitive information in nature.
Provides hands on assistance with aging phone calls and alarms in the various monitoring queues as needed.
Assists, as needed, with interviewing candidates for open positions.
Effectively communicates company goals, expectations; as well as customer directives so every employee understands his/her role.
Attend meetings, events and special events as needed.
Encourages professionalism, open communication, employee engagement and retention.
Performs other related duties as assigned.

Required Skills/Abilities:

Excellent supervisory skills.
Excellent verbal and written communication skills.
Extensive knowledge of monitoring operations procedures.
Organized with attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Ability to coach and mentor monitoring specialists.
Ability to interact and work with employees from various backgrounds and experience levels.
Ability to exercise sound judgment and problem solving and decision-making skills.
Ability to communicate, support, and enforce all department policies.
Proficient in Microsoft Office Suite or related software.
Proficient in operating and navigating in Mastermind and/or SONIP platform
Intermediate to high proficiency in ability to perform procedures for various customer queues including but not limited to SME, National Accounts, Sonitrol, etc.
Ability to exercise independent judgment based on experience to vary from standard operating procedures.
Ability to coach, mentor and train monitoring specialists.
Ability to prioritize and align resources in response to varying shift activities that impact service levels.

Physical Demands/Work environment:

Prolonged periods sitting at a desk and working on computer
Professional Office Environment/Monitoring Station
Variations of Temperature

Education and Experience:

High School Diploma or GED/equivalent required.
2+ years’ experience in call center environment preferred
1+ year supervisory experience preferred
Department of Defense secret clearance preferred
Must be flexible with work schedule to support the needs of a 24/7/365 monitoring center.

Securitas offers comprehensive benefits including:

Opportunity for annual merit pay increases
Paid company training
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Quick Apply

Refine Your Search

call center supervisor jobs in canton oh

Alarm Monitoring Supervisor I

Manager, Customer Insights

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for call center supervisor in canton oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected