Description:
Reports to: Assistant General Manager/Clubhouse Manager
Supervises: All Front-of-House team members including Supervisor(s) and Intern(s)
Collaborates with: Clubhouse Manager, Executive Chef, Chef(s) and other Food & Beverage Managers
Employment Status: Full Time; Year Round
FLSA Classification: Exempt
Job Summary:
Manage and lead daily food & beverage services including a la carte service and events. Responsible for the overall dining experiences of members and guests. Collaborate with Clubhouse Manager on Member driven social events, Club-wide Member activities, and holiday celebrations.
Requirements:
Essential Duties & Responsibilities:
1. Greet Members and oversee dining services and act as "MOD".
2. Create, update and maintain Front-of-House SOPs.
3. Responsible for the hiring, onboarding, training, mentoring, scheduling, supervising, and disciplining of FOH team members (include bar and banquet employees).
4. Maintain a clean, safe, positive and productive work environment.
5. Assist in oversight of Club's Internship program.
6. Collaborate with fellow Managers in planning and executing of club events, private events and more.
7. Develop creative ideas to drive member usage of food and beverage outlets.
8. Address Member and guest complaints and advise the Clubhouse Manager about appropriate corrective actions taken.
9. Act as liaison between front and back of house during service.
10. Responsible for proper maintenance of all food and beverage equipment and facilities.
11. Develops contracts for and oversees administrative and operational aspects of planning and executing of both Member and non-Member sponsored private events as assigned.
12. Diagram all room layouts, banquet item placement and all related function details as assigned.
13. Inspect finished arrangements and check function sheets against actual room set ups to ensure accuracy.
14. Monitor safety conditions and employees’ conformance with safety rules and procedures.
15. Establish employee dress codes, uniform policy and follow-through on daily appearance.
16. Practice good appearance and personal hygiene.
17. Monitor and oversee dining reservation system.
18. Coordinate with Communications Assistant on Club events promotion, menu accuracy and other communication related projects such as, event menu and buffet card printing, ect.
19. Assist with development of departmental budget.
20. Establish and maintain proper beverage storage, inventory, ordering and receiving procedures.
21. Collaborate with Clubhouse Manager on the development of wine lists and bottle/glass wine sales promotion programs.
22. Conduct monthly beverage inventory.
23. Maintain records of special events, house counts, food covers and daily business volumes.
24. Ensure all legal requirements are consistently adhered to, including but not limited to State and/or local laws pertaining to alcoholic beverages.
25. Maintain and update POS system to reflect menu changes and daily/weekly specials.
26. Oversee the proper accounting, reconciliation and administration of POS and Member food and beverage revenues as needed.
27. Conduct daily pre-meal meetings.
28. Is knowledgeable of and abides by the employment policies and procedures of the Club as outlined in the Employee Handbook.
29. Perform Clubhouse/Restaurant opening and closing duties as needed.
30. Provide general support to the Clubhouse Manager and complete other appropriate tasks as needed.
Qualifications:
Education
Bachelor’s degree in related field of study or University degree in Hospitality Management or Culinary Arts – not a requirement, but recommended.
Experience
3 to 5 years’ experience as a food and beverage manager or a similar position in a high-end service environment. Experience in a member-owned club highly desirable.
Skills
Leadership, strong Communication (both written and verbal), Interpersonal, Financial Analysis, Computer literacy, and Social.
Attributes
Displaying behavior of honesty and integrity; high level of ethical standards; personable; values teamwork and Member service; respectful of others. Exercises high level of confidentiality.
Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
Push, pull or lift up to 50 pounds.
