Top 13 Bilingual call center representative Jobs in Cape Coral Fl

Call Center Representative
Family Health Centers of Southwest Florida Inc —Fort Myers, FL
- Urgently hiring
- Spanish
- Computer literacy
- HIPAA
7d
Inbound Customer Service Representative- Immediate Openings
Alorica —Fort Myers, FL
- Urgently hiring
- Bilingual
- Microsoft Excel
- Windows
- Paid training
- Paid holidays
Quick Apply
Customer Service Professional
SolsSWFL —Fort Myers, FL
- $700 - $900 a week
- Full-time
- Analysis skills
- Organizational skills
- Communication skills
- On-the-job training
Quick Apply
5d
Customer Service Representative
U.S. Water Services Corporation —Lehigh Acres, FL
- Weekends as needed
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
PGW Auto Glass LLC —Fort Myers, FL
- Spanish
- Computer literacy
- English
Quick Apply

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Telemarketing Representative
AC Professional Cooling & Heating, Inc —Cape Coral, FL
Conduct outbound calls to prospective clients, utilizing warm calling techniques to generate interest and qualify leads.
From $17 an hour
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5d
Sales Representative, Inbound, Remote
Liberty Mutual Insurance —Florida
As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages,…
$55,000 - $75,000 a year

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(Non-IT) Sales - Solutions Center Rep - Bilingual
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Handle inbound calls about investment plans and products. Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check…
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13d
Remote Bilingual Customer Support Specialist
CLEAResult Consulting Inc. —Columbus, OH
Experience handling inbound or outbound voice calls. If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and…
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Call Center Representative

Family Health Centers of Southwest Florida Inc -
Fort Myers, FL

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Phone communication
Typing

Full Job Description

Description:

Family Health Centers of Southwest Florida, Inc. has an immediate opening for a dedicated Call Center and Customer Service professional, especially those bilingual in English and Spanish. The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or directing callers to appropriate department.

Our positions pay well ABOVE the market rate that other companies may be offering, regular schedules (Monday-Friday/8am - 5pm). Apply today!!

DETAILED DUTIES AND RESPONSIBILITIES:

Responsible for answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential.
Excellent customer/client service skills are essential to this position.
Strong communication skills including: verbal, written and listing skills.
Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed.
Directs calls appropriately and accurately documents the call to a call system and registration systems.
Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately.
Schedules patient visits; registers new patients to FHCSWF; provide direction regarding the new patient registration process.
The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.
Must be able to write succinct and accurate notes in the patients’ electronic health record.
Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner.
Proficient in use of a patient registration system, including updates to insurances and procedure entry.
Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications.
Understands and maintains Protected Health Information in accordance with HIPAA guidelines.
Demonstrated ability to work in a large team environment.
Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility.
Performs any and all other duties assigned.

Requirements:

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent customer service skills
Demonstrated attention to details
Ability to manage multiple tasks simultaneously – strong organizational skills
Computer literate, with good typing skills, 35 WPM, high level of accuracy
Proven experience working in a fast paced environment and maintaining accuracy of the work assigned
Ability to work and communicate effectively with superiors and peers

TRAINING AND EXPERIENCE:

High School diploma, GED or equivalent training and experience.
Previous Call Center Experience, preferably in Healthcare.
Experience in a medical or dental setting a plus.
Prior experience with Electronic Health Records a plus.

SPECIAL REQUIREMENTS:

Reliable transportation and willingness to travel locally when required.
Bilingual English/Spanish preferred.

Apply Now

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bilingual call center representative jobs in cape coral fl

Call Center Representative

Inbound Customer Service Representative- Immediate Openings

Customer Service Professional

Customer Service Representative

Customer Service Representative

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