Top 35 Help desk Jobs in Cape Coral Fl

Electrical Technical Support Specialist
Matthews International Corporation —Florida
- $18 - $25 an hour
- Overtime
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Employee stock purchase plan
IT Support Specialist - Part-time
Lee Health —Fort Myers, FL
- $22.73 - $29.55 an hour
- Part-time
- Writing skills
- HIPAA
- Windows
4d
OPS Non-Student Help Desk Support Associate
Florida Gulf Coast University —Fort Myers, FL
- Part-time
- Computer literacy
- Office
- High school diploma or GED
IT Support Technician
Shell Point Retirement Community —Fort Myers, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 403(b) matching
- Health insurance
Quick Apply
13d
PC Support Technician
Benecard Services Inc. —Bonita Springs, FL
- Full-time
- Analysis skills
- Organizational skills
- Entry level
Quick Apply
IT Support Specialist
MODERN TEK SOLUTIONS LLC —Fort Myers, FL
- $20 - $21 an hour
- Full-time
- Mid-level
- Office
- Travel
- Profit sharing
- Disability insurance
Quick Apply
IT Support Specialist
Entech Computer Services LLC —Fort Myers, FL
- $50,000 - $60,000 a year
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Entech —Bonita Springs, FL
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
IT Help Desk Technician
Shaw Development, LLC —Bonita Springs, FL
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
OPS Non-Student ITS Event Support Associate
Florida Gulf Coast University —Fort Myers, FL
- Part-time
- Maintenance
- High school diploma or GED
- University
Systems Support Technician - 2nd Shift
Cheney Brothers & Affiliates —Punta Gorda, FL
- Full-time
- No high school diploma
- High school diploma or GED
- Warehouse
- Employee stock purchase plan
- Health insurance
1d
IT Systems Engineer
Entech —Fort Myers, FL
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Depot and Deployment Engineer
Entech —Fort Myers, FL
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
IT Systems Engineer
Entech Computer Services LLC —Fort Myers, FL
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Depot and Deployment Engineer
Entech Computer Services LLC —Fort Myers, FL
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Advanced Information Systems Educator - Clinical Ambulatory
Lee Health —Fort Myers, FL
- $40.54 - $52.71 an hour
- Full-time
- Customer service
- Mid-level
- 3 years
13d
IT Support Technician (Part-Time, Independent Contractor)
Hammer IT Consulting, Inc. —Naples, FL
- Part-time
- Computer science
- Computer Science
- Writing skills
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Fort Myers, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Trainer
Family Health Centers of Southwest Florida Inc —Fort Myers, FL
- Full-time
- Classroom
- Spanish
- CPR Certification
Field Technical Support Rep
Carrier Enterprise —Fort Myers, FL
- Part-time
- Construction site
- Residential
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Electrical Technical Support Specialist

Matthews International Corporation -
Florida

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Job Details

$18 - $25 an hour

Benefits

Health savings account
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Benefits from day one

Qualifications

Microsoft Outlook
Equipment calibration
Equipment installation
Employee relationship building
Windows
Managing clients in a customer support role
Desktop applications
Customer support
Technical Proficiency

Full Job Description

Brand: Matthews Memorialization
Line of Business: Environmental

Location:
FL, US Apopka, FL, US, 32703

#job-location.job-location-inline { display: inline; }
Req ID: 13419
POSITION SUMMARY

In this role, you’ll support our advanced M-Pyre system, a cutting-edge platform that enables remote access and monitoring of equipment across the globe. As a Technical Support Specialist, you will partner with customers and clients to deliver reliable, real-time support—helping ensure critical operations run smoothly.

This is an excellent opportunity for individuals with technical aptitude, customer support experience, an electrical background, instrumentation experience, or a strong understanding of industrial control circuits, PLC systems, and electrical troubleshooting, combined with a passion for customer support."

The role will be assisting in the troubleshooting of equipment issues via phone / chat / email with an emphasis on hardware problems - issues consist of controls, electrical, and hardware to name a few. This is not a networking or IT Desktop position.

The position will work 3 days in office, 1 day from home (4/10's). Overtime is also avaialble.

The anticipated hourly rate for this role, depending on experience, is $18-$25/hr.

JOB RESPONSIBILITIES
Offers technical support to customers, sales, distributors, field service and operations via telephone, internet and/or field environment.

Solves complex problems regarding technical support of electrical and mechanical equipment

Sets up online customers using web interface.

Route incoming calls to appropriate department.

Documents all support provided in Team Viewer and Salesforce, and other websites.

Creates inventory lists for needed parts and/or equipment.

Estimates repair and/or product costs.

Participates in problem solving and root cause analysis with the customer.

Provides training for internal/external employees on technical support.

Additional duties as assigned.

#IND123

QUALIFICATIONS / REQUIREMENTS
Associate’s degree or equivalent from two-year college or technical school in Information Technology or related field preferred.
In Lieu of a degree, 4+ years of experience in a technical service technician type role with strong customer service
2+ years of previous technical support experience; or equivalent combination of education and experience.
High degree of proficiency with Windows OS, Android, and Apple devices, Microsoft Office Suite (especially Outlook), Internet-based applications and tools.
Experience in the cremation or deathcare industry is a plus.
Mechanical and electrical aptitude, including the ability to guide others in using tools for equipment setup, installation, or calibration.
Experience with CRM or remote support tools (e.g., Salesforce, TeamViewer).
Strong problem-solving and analytical skills.
Effective verbal and written communication skills.
Ability to prioritize, multitask, and work in a fast-paced environment.
Self-motivated with strong attention to detail, deadlines, reporting and follow-through.
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work overtime as necessary
Occasional travel either locally, nationally, and/or internationally may be required
WHY JOIN MATTHEWS
Clear career advancement for continued growth and development!
Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package effective day 1, including an employer HSA (Health Savings Account) contribution.
Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms.
Paid Holidays: Celebrate special moments and create lasting memories with paid holidays.
Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program.
Education Perks: We believe in your continued growth and offer educational assistance to support your professional development.
Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.
Work with industry-leading, innovative technology
Be part of a global organization with a meaningful mission
Gain specialized experience in a unique and growing field
Opportunity to develop technical and customer-facing skills
PHYSICAL ASPECTS / WORK ENVIRONMENT
Regularly required to stand; walk; sit; and talk, hear and see.
Occasionally lift and/or move up to 10 pounds.

Reasonable accommodation may be made to enable individuals to perform the essential functions.

The Matthews Environmental Solutions division of Matthews Memorialization is a worldwide leader in the design and manufacture of technologically advanced crematoria equipment, as well as cremation-related products and services. It is a total solutions provider for combustion products and services with a passion for the environment and success for our clients. We are a global leader in cremation equipment, waste incinerator systems, environmental solutions, service, parts, supplies, crematory management and memorial products. We have a passion for innovation and are committed to continually finding new solutions for a varied customer base.

Matthews Environmental Solutions and Matthews Memorialization are (MATW) Matthews International companies.

https://matthewsenvironmentalsolutions.com/us/

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

#IND123

Apply Now

Refine Your Search

help desk jobs in cape coral fl

Electrical Technical Support Specialist

IT Support Specialist - Part-time

OPS Non-Student Help Desk Support Associate

IT Support Technician

PC Support Technician

IT Support Specialist

IT Support Specialist

IT Support Specialist

IT Help Desk Technician

OPS Non-Student ITS Event Support Associate

Systems Support Technician - 2nd Shift

IT Systems Engineer

Depot and Deployment Engineer

IT Systems Engineer

Depot and Deployment Engineer

Advanced Information Systems Educator - Clinical Ambulatory

IT Support Technician (Part-Time, Independent Contractor)

Seasonal, Operations Technical Specialist (Part Time)

Trainer

Field Technical Support Rep

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