Number of openings: 12
Duration: 3-6 and possibility to go perm
Location: Remote
Notes – Client is asking for recent experience but will look at people within the last 5 years if they have moved within positions with the mortgage industry. QA Mortgage Claim Specialist must have FHA Part B experience and VA experience. USDA experience is plus.
Description: The Quality Assurance Claims Specialist reviews FHA Part B and VA claims prior to submission to ensure accuracy, completeness, and compliance with all agency and regulatory requirements. This role validates claim data, reconciliations, and documentation, identifies and resolves discrepancies, and maintains detailed QA records. The position also supports process improvement by analyzing error trends, collaborating with internal teams, and ensuring timely, high-quality claim submissions.
Responsibilities:
· Perform comprehensive pre-submission quality assurance reviews of FHA Part B and VA claims.
· Validate accuracy of claim components, including loan and policy data, claim calculations and reconciliations, advances and recoverable balances, and supporting documentation completeness.
· Complete reconciliation of advances and confirm accuracy prior to claim filing.
· Ensure all required documentation meets agency, investor, and regulatory guidelines.
· Identify and resolve discrepancies, errors, or missing information before submission.
· Maintain clear and accurate records of QA reviews, findings, and daily production.
· Conduct internal QA audits on claims prior to filing to ensure quality standards are met.
· Analyze trends in claim errors and provide insights to support training and process improvements.
· Collaborate with claims processors, servicing teams, and leadership to correct issues and improve workflows.
· Assist with system updates related to claim preparation and pre-filing readiness.
· Support post-submission activities, including research related to missing documentation or agency inquiries as needed.
· Track and document QA results, ensuring proper notation in internal systems.
· Manage assigned workflow queues and meet established turnaround times.
· Perform research to resolve issues impacting claim accuracy and completeness.
· Adhere to confidentiality standards and data integrity requirements.
Qualifications:
· 3+ years of experience in FHA Part B, VA Basic, and Supplemental foreclosure claims QA/QC testing and/or filing
· Strong knowledge of mortgage servicing practices and claims lifecycle and requirements.
· Strong attention to detail with a focus on accuracy and error prevention.
· Ability to analyze, identify, and resolve discrepancies independently.
· Strong time management and prioritization skills.
· Effective written and verbal communication skills.
· Proficiency in Microsoft Office, specifically Excel and Word.
· USDA Claims experience is a plus
· MSP and Cloud Claims experience is preferred
Benefits:
· Medical Insurance
· Dental Insurance
· Vision Insurance
Life & Disability Insurances
Pay: $28.00 - $32.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Application Question(s):
- How many years of FHA Part B claims experience do you have, and when did you last work with FHA Part B claims?
- What specific VA claims experience do you have—Basic, Supplemental, foreclosure, QA/QC, or filing?
- Have you personally reviewed/filed claims and reconciled advances and recoverable balances, rather than working only in general mortgage servicing?
Work Location: Remote
