Top 12 Technical support Jobs in Cape Girardeau, Mo

IT Service Desk Analyst
Rural Health, Inc. —Anna, IL
- $22 - $23 an hour
- Full-time
- Customer service
- 5 years
- HIPAA
- Health savings account
- Health insurance
Quick Apply
14d
Associate Principal Trainer
Saint Francis Healthcare —Cape Girardeau, MO
- From $43,562.58 a year
- Email
- Classroom
- Mid-level
- 3 years
- Health insurance
- Dental insurance

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IT Service Desk Analyst

Rural Health, Inc.
Anna, IL

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Job Details

Full-time
$22 - $23 an hour
14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Non-technical user support
Operating systems
Customer service
Windows
Microsoft Office
Bachelor's degree
Internal employee customer service
Computer networking
Help desk

Full Job Description

Rural Health, Inc. is seeking a full-time IT Service Desk Analyst to join our Information Technology Department. This position plays an important role in supporting daily technology operations across the organization, including employee support, patient-facing technology needs, system access, hardware/software troubleshooting, cybersecurity awareness, vendor coordination, and the implementation of new technology.

REQUIRED QUALIFICATIONS:

Excellent customer service, communication and organizational skills.
Strong technical knowledge.
Ability to support both technical and non-technical employees who are having technical issues in a fast-paced healthcare environment.
Ability to work well in a team environment.
Professional attitude and ability to work well under pressure.
Bachelor's degree in related field required or 5 years of equivalent work experience.

PREFERRED QUALIFICATIONS:

Previous IT help desk, service desk, or desktop support expertise.
Experience supporting Windows desktop environments.
Healthcare IT experience.
Experience with EHR systems, phone systems, printers, networking, cybersecurity, or vendor support.
Minimum 4 year of professional IT support.
Minimum 2 years of experience in a healthcare environment is preferred.

The IT Service Analyst will:

Provide first and secondary level IT support for staff across multiple departments and locations.

Respond to service requests involving computers, phones, printers, scanners, software, user accounts, network access, email, EHR-related support, and other business systems.

Support patient-related technology needs when appropriate, including issues involving patient communication systems, check-in workflows, portal-related concerns, telehealth support, and other patient-facing technology tools.

Follow escalation procedures and assign issues to the appropriate IT team member, vendor, or support resource when needed.

Document issues, resolutions, follow-up steps, and recurring problems in the appropriate tracking systems.

Assist with onboarding and offboarding technology needs such as user setup, access changes, equipment preparation, and account removal.

Help monitor, identify, and report cybersecurity concerns. This includes suspicious activity, phishing attempts, access issues, and potential security incidents.

Assist with installing security updates, endpoint protection, software patches, and other measures to help protect systems and information.

Help maintain audit logs, asset records, software records, equipment inventory, and other IT documentation.

Maintain patient and business confidentiality at all times.

Comply with the Rural Health, Inc. Standard of Conduct, Compliance Program, HIPAA, policies, procedures, and all applicable privacy/security requirements.

Perform other duties as assigned by the Chief Information Officer to support the organizations goal of providing quality healthcare services.

WORK ENVIRONMENT:

This position supports a busy healthcare organization where technology directly impacts staff productivity, patient care, communication, and daily operations. The ideal candidate must be dependable, responsive, organized, and comfortable handling a wide variety of requests throughout the day.

This role may require moving between departments or locations, assisting users at their workstations, coordinating with outside vendors, and responding to urgent issues that affect business operations or patient care.

This position may also assist with the organizations continued growth and modernization.

Rural Health, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Work Location: In person

Quick Apply

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technical support jobs in cape girardeau, mo

IT Service Desk Analyst

Associate Principal Trainer

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