Top 810 Customer service representative Jobs in Capitol Heights, Md

Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
5d
Customer Service Representative
Automated Health Systems —Elkridge, MD
- $17.17 - $18.00 an hour
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
Customer Service Representative (In-Office)
Gutter Helmet by Lednor Home Solutions —Millersville, MD
- $17 - $20 an hour
- Overtime
- Background check
- English
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
Suburban Propane —Rockville, MD
- $17.40 - $21.80 an hour
- Mid-level
- Residential
- 3 years
- Disability insurance
- Health insurance
1d
Admin I Customer Care Representative
Ahold Delhaize USA —Hyattsville, MD
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
1d
Cashier/Customer Service Representative
2fifty —Washington, DC
- $24.80 - $29.87 an hour
- Part-time
- Bilingual
- Supervising experience
- Grocery store experience
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Regency Management Services —Brandywine, MD
- $15 an hour
- Conflict management
- Organizational skills
- Communication skills
- Paid training
- Paid holidays
Quick Apply
5d
Customer Relations Associate I (Ongoing Recruitment)
Airlines Reporting Corporation —Arlington, VA
- $33,200 - $49,800 a year
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- Writing skills
- Work from home
Customer Service Representative
State Farm - Kenya Zambrano Knight Agency —Falls Church, VA
- $40,000 - $75,000 a year
- Full-time
- Background check
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply
9d
Contact Center Representative
ROCS —Reston, VA
- $18 - $20 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
Quick Apply
1d
Customer Service Advisor - Call Center
WSSC Water —Laurel, MD
- $28.22 - $47.98 an hour
- Full-time
- Writing skills
- Basic math
- English
Customer Service Representative
Transdev —Capitol Heights, MD
- $17.69 - $22.50 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
Customer Service Representative
Qureos Inc —Washington, DC
- $19 - $29 an hour
- Full-time
- Financial services
- Communication skills
- Entry level
3d
Customer Services Representative
M Management Inc —Capitol Heights, MD
- $20 an hour
- Email
- Computer literacy
- Office
- Conflict management
Quick Apply
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
GreenFort Capital —Clinton, MD
- $23.72 - $28.57 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
- Relocation assistance
Quick Apply
7d
Customer Service Representative
EagleBank —Washington, DC
- $23.24 - $33.01 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Health savings account
- 401(k) 4% Match
Customer Service Representative at F1rst Residences
JBG SMITH —Washington, DC
- $22 - $24 an hour
- Full-time
- Residential
- Apartments
- Computer skills
- Professional development assistance
- Opportunities for advancement
Customer Service Associate
Royal Farms —Hyattsville, MD
- $15 - $19 an hour
- Overtime
- Merchandising
- Ability to lift 50 pounds
- 16+ years old
9d

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Call Center Agent

Zimmerman Associates, Inc. -
Bethesda, MD

Apply Now

Job Details

$21.50 an hour
5 days ago

Qualifications

Microsoft Outlook
High school diploma or GED

Full Job Description

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier coordinating authority for appointing and referral management.

PAY RATE: $21.50 HRLY PLUS $5.09 H&W

ROLE AND RESPONSIBILITY:

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.

This is an onsite employment opportunity. .

QUALIFICATIONS/SKILLS AND EXPERIENCES:

High school diploma and at least six (6) months’ experience in a customer service role in a healthcare environment or a related discipline is required.
U.S Citizenship required as well as ability to obtain a Public Trust Clearance.
Effective communication skills.
Knowledge of medical terminology.
Knowledge of Health Information Privacy (ethical and legal considerations)
Familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services.
Ability to perform accurate data entry with strong attention to detail.
Superior customer service, problem solving, collaboration and organizational skills.
Knowledge of Microsoft Office programs, Outlook (email), and the Internet is required.

ESSENTIAL TASKS:

1. Utilize the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.

2. Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.

3. Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.

4. Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes.

5. Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed.

6. Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.

7. Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF.

8. Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators.

9. Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult.

10. Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions.

11. Other duties as assigned.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.

#INDSPN

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Refine Your Search

customer service representative jobs in capitol heights, md

Call Center Agent

Customer Service Representative

Customer Service Representative (In-Office)

Call Center Manager

Customer Service Representative

Admin I Customer Care Representative

Cashier/Customer Service Representative

Customer Service Representative

Customer Relations Associate I (Ongoing Recruitment)

Customer Service Representative

Contact Center Representative

Customer Service Advisor - Call Center

Customer Service Representative

Customer Service Representative

Customer Services Representative

Customer Service Call Center Agent

Customer Service Representative

Customer Service Representative

Customer Service Representative at F1rst Residences

Customer Service Associate

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