Top 1056 Customer service representative Jobs in Capitol Heights Md

Reservations Supervisor
Transdev —New Carrollton, MD
- $24.00 - $25.50 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
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Lead Customer Service Representative
Metal supermarkets —Beltsville, MD
- $21 - $26 an hour
- 8 hour shift
- Spanish
- Customer service
- 5 years
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Personal Lines Service Manager
Blue Ridge Risk Partners —Greenbelt, MD
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- 2 years
- Health savings account
- Health insurance
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13d
Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
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Customer Service Representative
Ashley Home Store —Alexandria, VA
- $15 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Employee discount
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7d
Customer Care Service Support Coord
Johnson Controls —Capitol Heights, MD
- $29.80 - $38.00 an hour
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Paid training
- Wellness program
1d
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Washington, DC
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
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Customer Services Representative
M Management Inc —Capitol Heights, MD
- $20 an hour
- Email
- Computer literacy
- Office
- Conflict management
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Admin I Customer Care Representative
Ahold Delhaize USA —Hyattsville, MD
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Customer Service Associate
Wawa, Inc. —District Heights, MD
- $17.25 - $21.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Customer Engagement Rep
PINE ENVIRONMENTAL SERVICES LLC —Glen Burnie, MD
- $20 - $23 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Veterinary Customer Service Specialist
Rocky Gorge Animal Hospital —Laurel, MD
- $17 - $25 an hour
- Full-time
- Background check
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Relations Associate
DARCARS Automotive Group —Rockville, MD
- $20 an hour
- Full-time
- Background check
- Spanish
- Dealership
- Employee discount
- Opportunities for advancement
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1d
Customer Service Representative
Virginia Linen Service Inc —Capitol Heights, MD
- Full-time
- Microsoft Outlook
- Data entry
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
14d
Communications Center Customer Service Rep
MedStar Health —Washington, DC
- $22.21 - $33.79 an hour
- Overnight shift
- Hospital
- Basic math
- High school diploma or GED
2d
Customer Service Representative
LYON BAKERY INC —Hyattsville, MD
- $18 - $19 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- English
- Flexible schedule
Quick Apply
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Client Success Representative (Remote)
Demand.com —Washington, DC
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative
James Allen Jr. - State Farm Insurance —Lanham, MD
- $18 - $20 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- Communication skills
- Paid time off
- Work from home
Quick Apply
Customer Service Representative
Transdev —Capitol Heights, MD
- $17.69 - $22.50 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance

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Reservations Supervisor

Transdev -
New Carrollton, MD

Quick Apply

Job Details

Full-time
$24.00 - $25.50 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Teamwork
Phone communication
Administrative experience
High school diploma or GED
Team development
Problem-solving

Full Job Description

Reservations Supervisor

New Carrollton, MD

Transdev is looking for a Reservations Manager to join our team in New Carrollton, MD. We are seeking friendly, customer service-oriented individuals who are dedicated to safety and committed to providing the highest level of service.

Transdev is proud to offer:

Competitive compensation package of minimum$24.00 – maximum $25.50

Benefits include:

Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

Administrative Support: Assist the Reservations Manager in administrative tasks, ensuring that attendance and performance goals are met, tracking individual attendance and performance, sending notifications to employees regarding attendance and performance, and ensuring scheduling requirements are efficiently managed.
Monitoring: Monitor the performance of reservationists, working closely with the Reservationists to identify and address any performance issues, ensuring compliance with policies and procedures.
Staff Development and Promotion: Contribute to the training, coaching, and supervision of reservationists, fostering a positive working environment and ensuring that best practices in customer service and leadership are upheld. Implement corrective actions to address performance issues and ensure adherence to standards. Play a vital role in the promotion process, providing recommendations to senior management.
Communication and Conflict Resolution: Maintain regular communication with the Reservations Manager and Reservationists, ensuring alignment in reservations operations and addressing immediate customer-facing issues. Act as a mediator in minor employee disagreements, using active listening skills to understand and resolve conflict.
Scheduling Oversight: Assist in managing reservations schedules, ensuring adequate staffing levels and schedule adherence while maintaining a commitment to high-quality service.
Quality Assurance: Support the Reservations Department in assuring the quality of reservations operations, including monitoring and coaching reservationists to resolve performance issues.
Backup Support: Provide backup support to reservations duties as needed without compromising primary administrative responsibilities.
Continuous Improvement: Contribute to ongoing efforts to optimize reservationist operations, enhance service quality, and ensure compliance with relevant regulations and standards.
Meeting Participation: Attend periodic meetings with stakeholders, representing the reservations team and potentially taking the lead on meetings in the absence of the Reservations Manager.
Issue Escalation and Reporting: Proactively identify and escalate issues outside normal operating parameters to the Reservations Manager or appropriate parties, ensuring timely resolution and minimizing impact on service quality. Report any violations of company policies to HR for investigation.
Cross-departmental support: Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.

Qualifications:

A high school diploma or equivalent, such as GED, required.
Experience, Skills, and Knowledge Preferred
Minimum of 2 years of customer service and call center experience, with a preference for experience in an administrative or supervisory role.
Strong administrative, organizational, conflict resolution, and communication skills.
Ability to work closely with and support the Lead Reservationists in day-to-day operations.
Proficiency in Microsoft Office and familiarity with paratransit scheduling software.
Knowledge of Trapeze preferred.

Physical Requirements:

The essential functions of this position require the ability to:

Work is accomplished indoors in air conditioned or well-ventilated facilities
Sit, type, and look at a computer for extended periods (up to 6–9 hours per day)
Must be able to communicate effectively in person, by phone, and in written correspondence
Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]

Transdev maintains a drug-free workplace. Applicants must:

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

California applicants: Please Click Here for CA Employee Privacy Policy

Job Category: Administrative / Clerical / Payroll / HR / Accounting

Job Type: Full Time

Req ID: 7348

Pay Group: QQP

Cost Center: 454

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Pay: $24.00 - $25.50 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

customer service and call center: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in capitol heights md

Reservations Supervisor

Lead Customer Service Representative

Personal Lines Service Manager

Call Center Manager

Customer Service Representative

Customer Care Service Support Coord

Part Time Customer Care Representative (West Coast Preferred)

Customer Services Representative

Admin I Customer Care Representative

Customer Service Associate

Customer Engagement Rep

Veterinary Customer Service Specialist

Customer Relations Associate

Customer Service Representative

Communications Center Customer Service Rep

Customer Service Representative

Customer Service Call Center Agent

Client Success Representative (Remote)

Customer Service Representative

Customer Service Representative

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