Top 142 Guest service agent Jobs in Capitol Heights Md

Guest Service Agent
Hilton DC National Mall The Wharf —Washington, DC
- $30.25 an hour
- English
- Hotel
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
2d
Guest Service Agent - Waldorf Astoria Washington DC
Hilton —Washington, DC
- $30 an hour
- Weekends as needed
- Hotel
- Negotiation
- Entry level
- Paid parental leave
- Employee stock purchase plan
PM/Overnight Front Desk Agent
Marriott International, Inc —Washington, DC
- $30.95 an hour
- Overnight shift
- High school diploma or GED
- Entry level
- Resort
Front Desk Agent
The Jefferson Hotel, Washington DC —Washington, DC
- $33.91 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
- Commuter assistance
- Disability insurance
Quick Apply
Guest Service Agent
The Watergate Hotel —Washington, DC
- $25 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Bachelor's degree
Quick Apply
Guest Service Agent
Fairfield Inn & Suites by Marriott Washington, DC/Downtown —Washington, DC
- $21 - $23 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
8d
Guest Service Agent
Kimpton Hotels & Restaurants —Washington, DC
- $24.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Capitol Hill Hotel - Washington Dc —Washington, DC
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Services Agent
Viceroy Washington DC —Washington, DC
- $20 - $25 an hour
- Computer literacy
- Hotel
- High school diploma or GED
6d
Front Desk Agent
Phoenix Park Hotel —Washington, DC
- $23.91 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
9d
Guest Service Agent I
Salamander Employer DC, LLC —Washington, DC
- $25 an hour
- Weekends as needed
- Microsoft Excel
- English
- Bachelor's degree
Quick Apply
Lobby Host (Front Desk Agent) - Arlo Hotels
Arlo DC —Washington, DC
- $23 an hour
- Full-time
- Inventory management
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hotel Nell —Washington, DC
- $19.00 - $19.75 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
Reservations Agent
Riggs Washington DC —Washington, DC
- $24 an hour
- Full-time
- No experience needed
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Front Desk Agent
Crescent Hotels & Resorts LLC —Washington, DC
- $23.21 an hour
- Holidays
- Hotel
- Mentoring
- Data entry
- Employee discount
Quick Apply
Front Office Agent
Riggs Washington DC —Washington, DC
- $24 an hour
- Weekends as needed
- Hotel
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Front Desk Agent (Full-Time) | AC Hotel Capitol Hill Navy Yard
CP DC NJ AVE LLC —Washington, DC
- $20 - $24 an hour
- Full-time
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
3d
Guest Service Agent
Hilton Garden Inn M Street DC —Washington, DC
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Hyatt House Washington DC Convention Center —Washington, DC
- $20 an hour
- Hotel
- Ability to stand for extended periods
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Hilton Garden Inn Washington DC Downtown —Washington, DC
- $20 - $22 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance

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guest service agent jobs near capitol heights md

Guest Service Agent

Hilton DC National Mall The Wharf
Washington, DC

Quick Apply

Job Details

$30.25 an hour
2 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Paid sick time

Qualifications

Hotel policy compliance
English
Compliance with security regulations
High school diploma or GED
Hotel and accommodations guest complaints handling
Hotel safety procedures

Full Job Description

Hourly Rate: $30.25/hour

A Guest Service Agent should provide our guests with excellent service at the front desk from making the reservation to departure. The Guest Service Agent should respond to guests needs, requests and complaints. The Guest Service Agent should also offer guest rooms, food & beverage outlets and seasonal hotel promotions.

ESSENTIAL SKILLS

Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
Ability to understand and carry out instructions in verbal, written or diagram form.
Ability to understand Guests’ service needs.
Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
Ability to interact with people, particularly in resolving complaints and problems.

JOB DUTIES

Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
Check departing guests out of the hotel as per hotel procedures.
Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
Resolve guest problems and complaints.
Offer guest rooms, food & beverage outlets and seasonal hotel promotions.
Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
Post charges to individual room or master account.
Complete tasks on daily checklist.
Communicate with other hotel departments to maintain a high level of guest satisfaction.
Adhere to guest safe deposit box procedures.
Adhere to policies regarding handling of employee’s cash bank.
Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
Offer Hilton Honors Rewards Program to guests.
Process mail, messages, faxes and packages.
Assist Guest Assistant Attendant as needed.
Responsible for knowledge of groups and functions in the Hotel on a daily basis.
Notify management of any pertinent information related to shift activities.
Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
Be a Team Player and encourage the teamwork attitude among staff.
Attends department and inter-departmental meetings.
Notify management of any pertinent information related to shift activities.
Be knowledgeable in all hotel emergency procedures.
Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
Ensures total guest satisfaction.
Follow supervisor’s instructions and performs other duties as directed or assigned.
Assist in safety and maintenance by tracking items in HotSos for relevant department
Receive advance deposits at the desk for future reservations and process as per policy.
Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

Benefits:

Vacation Pay
Sick Pay
Holiday Pay - 10 days!
Medical/Dental/Vision
Life and AD&D
Voluntary Life and AD&D
Short-Term Disability
Voluntary Long-Term Disability
Voluntary Hospital Insurance
Voluntary Critical Illness Insurance
Voluntary Accident Insurance
401(k) - with match!
Commuter Program

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Rarely.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Frequently. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Constantly.

CLIMBING: Occasionally.

LEG/FOOT USE: Constantly.

REACHING (OVERHEAD/EXTENSION): Constantly. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Frequently.

LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.

SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone in English.

HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone in English.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.

COMPENSATION

Pay Range: $30.25

BENEFITS

Our healthcare package includes medical, dental, vision and other benefits.

The Hilton DC National Mall is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] or call 202-484-1000 to let us know the nature of your request.

Experience

Required

1 year(s): Hotel/hospitality experience

Preferred

1 year(s): Front Desk Experience
1 - 2 years: Customer Service Experience

Education

Required

High School or better

Skills

Required

Critical Thinking
Customer Service

Preferred

Conflict Resolution
Decision Making
Detail Oriented
Problem Solving

Behaviors

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity
Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

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I want to receive the latest job alert for guest service agent in capitol heights md

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