Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.
At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.
Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.
What you will have an opportunity to do:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
We offer a very competitive salary and generous benefits including:
POSITION OVERVIEW
The Night Audit Agent is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift and hours. The Night Audit Agent has a relatable personality and a great desire to work with people. Responsible for communicating in a welcoming and efficient manner, while ensuring that the guests’ needs are properly addressed. Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and monitoring any communication to the guests.
RATE OF PAY Full-time, hourly at rate of $22.00
WHERE WILL YOU WORK?
Front Office Operation
ESSENTIAL FUNCTIONS, SKILLS, ABILITIES
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Fluent in English language, must be able to convey information and ideas clearly.
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Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
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Must be able to convey information and ideas clearly.
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Must be able to evaluate and select among alternative courses of action quickly and accurately.
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Must maintain composure and objectivity under pressure.
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Approach all encounters with guests and employees in a friendly, service-oriented manner.
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Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the resort.
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Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
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Comply at all times with company standards and regulations to encourage safe and efficient resort operations.
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Initiate and complete the end of day process and run any necessary reports.
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Complete the Night Audit checklist for computer procedures daily.
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Maintain cashiering responsibilities as per Front Office procedures according to company standards.
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Maintain Front Office computer system operation according to company standards.
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Follow safety and emergency procedures according to resort standards.
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Maintain proper record keeping (i.e., logbooks, etc.) according to company standards.
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Be familiar with all company policies and house rules.
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Maintain radio contact with other employees during the entire shift.
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Have a working knowledge of security procedures.
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Ensure employees are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
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Prepare and distribute daily reports.
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An operational knowledge of Microsoft Office suite and comfortable with electronics. Trainable on different software.
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Must be able to work with and understand financial information and data, and basic arithmetic functions.
What are we looking for?
POSITION REQUIREMENTS
Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred. College course work in related field helpful.
Experience: Experience in a hotel or a related field preferred.
Required: Must have a valid driver’s license, motor vehicle background check will be completed.
HOURS REQUIRED
Flexible schedule, will be required to work weekends and/or holidays.
Fulfill all Front Office functions between the hours of 11:00pm and 7:00am.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.
As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
Compensation:
$22.00
$22.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
