HOA Support Specialist
Integrated Mountain Group (IMG) is seeking a highly organized, dependable, and professional HOA Support Specialist to join our team in Glenwood Springs, Colorado.
This position is ideal for someone who enjoys working with people, solving problems, keeping things organized, and providing excellent support to homeowners, HOA boards, and our HOA management team. The right candidate will be detail-oriented, comfortable working with financial information, and able to manage multiple priorities while maintaining a high level of professionalism.
Position Overview
The HOA Support Specialist provides administrative and account support for our HOA management operations. This position works closely with HOA managers, homeowners, board members, vendors, and internal staff to ensure that HOA accounts and day-to-day administrative responsibilities are handled accurately and efficiently.
The ideal candidate will have experience in HOA management, property management, real estate, or a similar field.
Key Responsibilities
- Provide administrative and account support to HOA managers and the management team
- Respond professionally and promptly to homeowner and HOA board inquiries
- Assist with homeowner account questions, balances, payments, and account documentation
- Maintain accurate homeowner and association records
- Assist with accounts receivable and accounts payable functions
- Review invoices, statements, and supporting documentation for accuracy
- Assist with vendor communication and invoice processing
- Prepare correspondence, notices, reports, and other HOA documents
- Assist with HOA meeting preparation, including agendas, meeting materials, and follow-up items
- Maintain organized electronic and physical files
- Assist with compliance tracking and required HOA documentation
- Enter and update information accurately in HOA management software
- Communicate with vendors, homeowners, board members, and other third parties
- Follow up on outstanding items and ensure tasks are completed timely
- Assist HOA managers with special projects and administrative needs
- Maintain confidentiality of homeowner, association and company information
- Provide general office support as needed
Qualifications
Required:
- Excellent organizational and time-management skills
- Strong attention to detail and accuracy
- Excellent written and verbal communication skills
- Professional and friendly customer-service approach
- Ability to manage multiple priorities and deadlines
- Strong computer skills, including Microsoft Office/Outlook
- Ability to learn and effectively use HOA management and accounting software
- Ability to work independently while also functioning as part of a team
- Strong problem-solving and follow-through skills
Preferred:
- HOA or property management experience
- Knowledge of HOA governing documents, covenants, rules, and regulations
- Experience working with HOA boards
The Ideal Candidate
We are looking for someone who is:
- Organized – You keep track of details and don't let things fall through the cracks.
- Professional – You communicate well with homeowners, board members, vendors, and coworkers.
- Accurate – You understand that small details matter when dealing with financial and HOA records.
- Proactive – You see what needs to be done and take care of it rather than waiting to be asked.
- Accountable – You take ownership of your responsibilities and follow through.
- Personable – You enjoy helping people and can handle difficult conversations professionally.
- Tech-savvy – You are comfortable learning new software and systems.
- Team-oriented – You are willing to jump in and help wherever needed.
Why Join Integrated Mountain Group?
At IMG, we take pride in providing professional property and HOA management services while building strong relationships with our clients and communities. We are looking for someone who wants to become an important part of our team and grow with the company.
This is an excellent opportunity for someone who wants to develop a career in HOA management, property management, real estate.
Compensation & Benefits
- Competitive salary based on experience and qualifications
- Benefits package
- Paid time off
- Professional and supportive work environment
- Opportunities for growth and increased responsibility
- Training provided on company systems and HOA management processes
Job Type: Full-time
Location: Glenwood Springs, Colorado
Schedule: Monday–Friday, during normal business hours, some board meetings may be in the evenings and will flex your hours for them.
How to Apply
If you are organized, dependable, professional, and enjoy helping people, we would love to hear from you.
Please submit your resume and a brief description of why you believe you would be a good fit for the HOA Account Support Specialist position at Integrated Mountain Group.
Job Type: Full-time
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Preferred)
Language:
Work Location: In person
