Top 19 Customer support & client services managers Jobs in Carleton, Mi

Service Concierge
Victory Toyota of Canton —Canton, MI
- $75,000 a year
- Full-time
- Dealership
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
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Customer Experience (CX) Customer Care, Ford Energy
Ford Motor Company —Dearborn, MI
- $85,400 - $166,600 a year
- Online Application
- Hybrid work
- Marketing
- Customer service
- 5 years
- Paid parental leave
- Paid holidays
Sales and Service Supervisor
United Road Services —Plymouth, MI
- $65,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Concierge Operations Specialist
Jackson Dawson —Dearborn, MI
- Full-time
- Spanish
- Microsoft Excel
- Marketing
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Manager of Service Support - Ann Arbor, MI
Sartorius —Ann Arbor, MI
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
4d
Sales & Service Supervisor
United Road Logistics LLC —Plymouth, MI
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Amy Bordes State Farm —Taylor, MI
- $16 an hour
- Full-time
- 5 years
- Office
- Mentoring
- 401(k)
- Paid time off
Client Operations Manager
NSF International —Ann Arbor, MI
- 5 years
- Office
- Analysis skills
Customer Service Manager - State Farm Agent Team Member
Amy Bordes - State Farm Agent —Taylor, MI
- $16 an hour
- Full-time
- 5 years
- Office
- Mentoring
- 401(k)
- Paid time off
Quick Apply
Practice Leader-Private Client/Personal Lines
Kapnick Insurance Group —Ann Arbor, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Senior level
Salon Guest Services Shift Leader
Douglas J Institutes & Salons —Ann Arbor, MI
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- 401(k) matching
Customer Service Supervisor
BreedAbove —Ann Arbor, MI
- From $16 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Client Director – Business Insurance
Marsh McLennan Agency —Livonia, MI
- Full-time
- Hybrid work
- Sales
- Office
- Bachelor's degree
- Tuition reimbursement

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Service Concierge

Victory Toyota of Canton -
Canton, MI

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Job Details

Full-time
$75,000 a year

Benefits

Paid holidays
Health insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Customer relationship building
Customer retention strategy
High school diploma or GED
Schedule management
Productivity software

Full Job Description

Service Concierge

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description

We are currently seeking an experienced, motivated, and energetic professional to manage initiatives in our Customer Service Department. The Service Concierge’s primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow business. The Service Concierge ensures that no stone is left unturned as we seek to provide the top level of care for our customers both before, during and after visiting our stores. They will be the direct link from the customer to the correct manager or department lead in ensuring that the customer receives the highest level of care if an issue arises. They will schedule follow-up calls with new and used vehicle purchasers and service customers. The Service Concierge will have the ability to adjust transactions and give reimbursements to increase customer retention and eliminate problems that may arise from customer interactions and experiences that fall below Victory's high standards.

The ideal candidate has experience in a large-volume dealership, and some supervisory or management experience. They must have a strong sales aptitude, excellent communication, and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

Manages customer experience and makes the proper adjustments to facilitate the highest level of customer satisfaction.
Maintains strong communication with customers to eliminate problems before, during and after a sale or service visit.
Maintains a solid customer follow-up system to encourage repeat and referral business.
Develops action plans to rectify problems and acts as the bridge between the customer and the applicable department.
Attend department meetings and share feedback as it pertains to customer experience.
Take the initiative to be back up support as needed to ensure customer experience is seamless and not compromised.
Performs other duties as assigned.

Job Requirements:

Job Requirements:

High school diploma or GED

Always promote and embody company vision to exceed the expectations of our customer every day.

Proven interpersonal skills demonstrating a commitment to strengthen the dealership brand through building and maintaining a loyal long-term customer base.

Excellent written and verbal communication skills.

Proven ability to think strategically and evaluate performance metrics to identify trends.

Outgoing and upbeat personality that exhibits the highest level of professionalism, work ethic and dependability.

Ability to effectively communicate with dealership management and coworkers.

Working knowledge of the automotive industry a plus

Must be technologically adept to help communicate in a clear and efficient manner using customers' preferred method of communication.

Strong computer and internet skills, including Microsoft Office suite.

Basic knowledge using elead CRM system and Reynolds & Reynolds a plus.

Keen eye for attention for detail.

Professional appearance

Strong organizational and time management skills

Ability to multi-task and be flexible in an ever-changing environment.

Compensation

Competitive Pay Based on Experience

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

It’s time to make the most important move of your career!

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#: 20260414085545

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Refine Your Search

customer support & client services managers jobs in carleton, mi

Service Concierge

Customer Experience (CX) Customer Care, Ford Energy

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Concierge Operations Specialist

Manager of Service Support - Ann Arbor, MI

Sales & Service Supervisor

Customer Service Manager - State Farm Agent Team Member

Client Operations Manager

Customer Service Manager - State Farm Agent Team Member

Practice Leader-Private Client/Personal Lines

Salon Guest Services Shift Leader

Customer Service Supervisor

Client Director – Business Insurance

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