Top 5 Remote technical support Jobs in Carlinville, Il

Associate Customer Support Specialist (Systems)
Karmak, Inc. —Carlinville, IL
- $40,000 a year
- Full-time
- Remote
- Research
- Windows
- Computer networking
- Dental insurance
- 401(k)
Quick Apply

Check out these similar jobs

Based on your search for remote technical support jobs.

Cyber Security Engineer III
System One —St. Louis, MO
Bachelor’s degree in a technical field such as Information Technology, Information Systems, Computer Science, Cybersecurity, or a related discipline.
$135,000 a year
Quick Apply
Staff Specialist (Information Technology/Communication Systems Specialist II)
State of Illinois —Springfield, IL
Under general direction, serves as a Staff Specialist for the Department of Innovation & Technology (DoIT), performing highly complex technical functions…
$8,571 a month
10d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

End User Support Specialist
FST Logistics, Inc. —Dublin, OH
Associate’s degree in technical or other related field preferred or 5 years of practical experience in such a field. RF Scan Gun maintenance/support a plus!
Automotive Customer Service Rep (Seasonal, Part-Time) Remote
Concentrix —Columbus, OH
A modern, state-of-the-art office setting with advanced technologies and a great team. This is a great “work from home” opportunity that will allow you to…
$15 an hour
12h

Show more jobs in cities nearby

I want to receive the latest job alert for remote technical support in carlinville, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote technical support jobs near carlinville, il

Customer Specialist jobs in Bozrah, CT

Work From Home Customer Service jobs in Baton Rouge, LA

Customer Specialist jobs in Lees Summit, MO

Child Life Specialist jobs in Los Angeles, CA

Customer Specialist jobs in Livonia, MI

Clinical Documentation Improvement Specialist jobs in North Carolina

Customer Specialist jobs in Woodridge, IL

Documentation Specialist jobs in Houston, TX

Associate Customer Support Specialist (Systems)

Karmak, Inc. -
Carlinville, IL

Quick Apply

Job Details

Full-time
$40,000 a year

Benefits

Dental insurance
401(k)
Vision insurance
Employee stock ownership plan

Qualifications

Customer relationship building
Incident Escalation
Managing clients in a customer support role
Customer engagement
Customer support

Full Job Description

The Associate Customer Support Specialist is working towards becoming a Customer Support Specialist. Once initial onboarding is complete, it's all about passing coursework in Karmak Support University, understanding Support processes, building relationships with your team and other teams throughout the organization, working with high call volume while also meeting Support metric standards, and completing an on-site customer visit.

Essential Job Functions

Being available in the phone queue to take customers' calls and answer emails promptly, providing front-line support to our customers.
Create active conversations with customers to ensure mutual understanding of the customers' issues, assure them their problem has our attention, and communicate the intended action plan.
Prioritize and address issues quickly, collaborating with appropriate resources as needed.
Properly document all customer interactions and support activities (research, testing, internal correspondence, etc.) in Salesforce.
Research or partner with Support Specialists, Analysts, or Senior Analysts to learn how to test "unknown" situations to determine the necessary fix or answer for a customer.

Focus on general knowledge of Fusion's technical functionality, i.e., how it works, how it responds, and any upcoming changes being made to it
Committed to learning and following Support Process- how to submit bugs, how to write a knowledge article, how to submit a quote, etc.
Committed to achieving the title Customer Support Specialist.

Essential Knowledge, Skills, and Abilities

Confident and professional communication, organization, and time management skills are required. Reliability and punctuality are highly valued.
Passionate about delivering a quality customer experience- must be able to show empathy, convey care and concern for the customer, their business, and their issues.
Must be self-motivated with high energy and a positive outlook.
Must be detail-oriented and can work with others to solve problems.
Must be able to recognize the need to escalate a case, contact, or account.
Previous experience in a position with customer-facing responsibilities.
Previous experience in an automotive or heavy-duty truck dealership is a plus.
Prefer experience with Windows server & basic networking knowledge
Good working knowledge of various PC software programs is required; experience with Microsoft Windows products and Salesforce is preferred.
Travel to a customer site is required.

The above statements describe the general nature and level of work performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.

Quick Apply

Refine Your Search

remote technical support jobs in carlinville, il

Associate Customer Support Specialist (Systems)

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alert for remote technical support in carlinville, il

Explore jobs in more locations

Essential Job Functions

Essential Knowledge, Skills, and Abilities

Job Seeker Tools

Employer Tools

Browse

Stay Connected