Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, is a leading regional third-party claims administration firm that provides risk management services to customers.We are seeking an experienced Application Development Analyst to design, develop, and maintain complex business systems. In this role, you will collaborate closely with clients to define business requirements, create technical specifications, and deliver innovative solutions that meet organizational standards. Responsibilities include coding, testing, debugging, and documenting new applications and enhancements to existing systems. You will also provide technical support, troubleshoot issues, and ensure system integrity through rigorous testing and adherence to best practices.
The ideal candidate has strong expertise in Microsoft SQL Server (SQL/T-SQL, SSIS, SSRS), C#, modern front-end UI development frameworks, responsive web design and cross-browser compatibility testing, and version control tools like GIT. Excellent communication, problem-solving skills, and the ability to manage multiple priorities are essential. Occasional travel may be required.
This position is located in the Harrisburg, PA area.
Position Competencies
Essential Duties and Responsibilities
Coding
- Write new programs and enhance existing programs meeting program specifications and Penn National Insurance programming standards. Implement program changes following documented change control procedures. Note: Coding at this level is typically limited to the most complex assignments.
Documentation
- Create program-level documentation including, but not limited to: program specifications, data conversion maps, screen and report layouts, flowcharts, troubleshooting documentation, and operations instructions. Create system-level documentation, including, but not limited to: business requirements, use cases, system overviews, change control instructions, disaster recovery instructions, flowcharts and diagrams . Update status and time tracking system weekly.
- Participates in self-development to maintain the technical currency necessary to perform the duties of the position.
- Participate on departmental standards committee and recommends changes to departmental standards/best practices.
Client Interaction
- Interact with client to clarify business requirements and develop test cases. Assist clients during testing, troubleshooting, and problem resolution tasks.
Testing
- Coordinate and perform unit, system, and model office testing associated with any project. Verify that test results meet business requirements.
Estimating and Planning
- Estimate time to complete individual assignments and discuss target dates with supervisor/manager. Create action plans associated with specific project assignments.
Analysis/Design
- Work with client to define business requirements for new systems and enhancements to existing systems. Analyze business requirements. Design and configure system solutions that meet business requirements and employ Penn National Insurance best practices. Design may include: user interfaces, business rules, output reports, data conversions, and interfaces with other systems.
Troubleshooting/Problem Resolution
- Log identified development and production issues. Research and analyze issues to identify systemic problems and root causes. Document problem resolution alternatives and recommend course of action. Plan and coordinate problem resolution activities.
Leadership
- Review peer code and certify adherence to Penn National Insurance standards. May also mentor new employees or provide cross-training. May present design solutions and obtain approvals for them.
Additional Responsibilities
- Participates in self-development to maintain the technical currency necessary to perform the duties of the position.
- Participate on departmental standards committee and recommends changes to departmental standards/best practices.
- Occasional travel may be required.
- Performs other duties as may be assigned by the Application Manager; Enterprise Architect; Director, Enterprise Architecture; Director, Inservco Information Technology; Director, Planning & Project Management; Manager Data Warehouse & Business Intelligence
Special Relationships
- Direct contact with business department staff and all levels of management as part of analysis, design, troubleshooting and problem resolution activities
Qualifications
Education/Credentials
- Technical degree or associates degree in technical field required or 2 years comparable work experience required
Experience
- A minimum of 4 years programming and analysis experience required
- Property Casualty insurance experience preferred
Technical/Professional Knowledge
- GIT, C#, and .NET (VB.NET and ASP.NET)
- Experience with modern front-end UI development frameworks
- Experience in responsive web design and cross-browser compatibility testing
- Microsoft SQL Server environment - SQL/TSQL, SSIS(SQL Server Integration Services) and SSRS(SQL Server Reporting Services)
- Experience in developing AI‑enabled solutions is preferred
- Understanding of cloud AI services, including Azure AI Services and Azure AI Foundry preferred
- Word, Excel, PowerPoint, Visio
- Demonstrated customer service skills
- Demonstrated verbal and written communication skills
- Demonstrated multitasking skills
- Understands systems development methodology
The compensation has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. With these considerations in mind, the estimated hiring range is $82,611.52 - $113,590.84. Additionally, you may be eligible to participate in our annual incentive program, depending on your eligibility under the plan.
Job Requirements (as required by ADA - Americans with Disabilities Act)
- This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to see and effectively use a computer monitor.
- Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
- Must be able to access and enter information accurately using automated systems.
- Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.
- Must have a valid driver’s license and be able to operate a motor vehicle.
- Must be able to travel, with overnight stays required.
Why Choose Penn National Insurance?
At Penn National Insurance, we’re on a mission to help people feel secure and make life better when bad things happen . For over 106 years , we’ve been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do.
We’re not just a company—we’re a community united by our core mission to “Make Life Better.” Here, you’ll find a place where your professional growth, success and personal well-being are our top priorities.
Your Career Journey: Empowering Your Growth
Your career should be more than just a job—it should empower you to feel secure, supported and inspired. At Penn National Insurance, we invest in your growth and celebrate your contributions with a comprehensive and competitive total rewards package. We’re committed to supporting your journey and helping you thrive at every stage of your career. Key highlights include:
- Benefits and Compensation : Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development.
- Flexibility : We offer remote and hybrid work options, flexible scheduling and a “dress-for-your-day” culture.
- Recognition : We celebrate your achievements, big and small, through employee recognition programs designed to honor your contributions.
Your Employer of Choice: A Legacy of Trust and Strength
Joining Penn National Insurance means becoming part of a company with over a century of experience , built on trust, innovation and strong relationships. From our beginnings as a mutual insurance company founded by farmers to our 100th anniversary in 2019, we've stayed true to our relationship-driven model, focusing on direct service and meaningful support.
Your Community: Making an Impact Together
Making life better isn’t just our mission—it’s a value that guides everything we do. Our employees are at the heart of this mission, giving back through community engagement and charitable efforts. We proudly support our community through financial support and employee volunteering opportunities including our annual United Way campaign, where employee contributions and company matches make a significant impact each year.
Your Future: Building a Rewarding Career Path
We’re not just offering a job; we’re providing a fulfilling and rewarding career. We support your growth with a range of resources designed to help you build your skills and achieve your goals, including:
- Continuing Education Support : Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies.
- Professional Development Opportunities : Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.
- Long-Term Career Focus : With an average employee tenure of 14 years and many team members serving for over 40 years, we take pride in fostering a work environment that values long-term growth and development.
When you join us, you’re not just starting a job—you’re becoming part of a team that values your growth and invests in your future. Our commitment to long-term retention and employee development ensures that you will be part of a tradition and legacy of excellence that spans decades.
Only candidates from the following states will be considered for opportunities with Penn National Insurance and Inservco Insurance Services: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin – unless specifically stated otherwise in the job posting.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law . Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email .
