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Assistant Manager, Groups and Operations

AAA Central Penn -
Harrisburg, PA

Quick Apply

Job Details

Full-time
2 days ago

Qualifications

Employee onboarding
Guest reservation booking
Customer communication
Microsoft Outlook
Managing teams in a customer support role
Coaching
Data reporting
Mid-level
Sales presentations
Team development
Team training
Increasing sales revenue
Mentoring
Data interpretation
Contracts
Leading team collaboration initiatives
Business operations
Onboarding process management
Managing business operations budgets
Escalation handling
Leadership
Team motivation (leadership skill)
Communication skills
Technical Proficiency
Cross-functional communication
Organizational budget management
Travel planning
Team building

Full Job Description

Ready to lead unforgettable group travel experiences? We’re looking for an Assistant Manager, Groups and Operations to help guide our Discoveries Group Travel team, support day-to-day operations, and create exceptional experiences for our members and clients. If you’re a strong people leader who loves travel, thrives in a fast-paced environment, and knows how to balance customer service with business results, this could be your next adventure.

Assistant Manager, Groups and Operations

Competitive Compensation Commensurate with Experience

Why you’ll love this role

You’ll lead and coach a talented team of Group Travel Specialists and Administrative Assistants.
You’ll help create memorable travel experiences while keeping operations organized, efficient, and customer-focused.
You’ll partner with leadership to drive team performance, service quality, profitability, and sales goals.
You’ll be a go-to resource for onboarding, problem-solving, and keeping the team energized and informed.

What you’ll do

Lead daily operations for the Discoveries Group Travel team and help keep everything running smoothly.
Coach, mentor, and develop team members through one-on-ones, training, onboarding, and real-time support.
Step in as the first point of support for escalated customer service situations and help remove roadblocks for the team.
Partner with the Discoveries, Group Travel and Travel Store Manager on staffing, procedures, team communication, and department goals.
Support sales growth, promotional events, travel presentations, and the development of new group business.
Oversee records, budgets, reporting, reservations, contracts, and other operational details that keep trips and the department on track.
Stay current on destinations, suppliers, travel requirements, and industry updates so the team can deliver outstanding service.

What you’ll bring

Experience leading people, managing operations, and delivering exceptional customer service.
A background in travel, tourism, group travel, or a related field is strongly preferred.
Strong communication skills with the ability to coach others, solve problems, and build trust across the team.
Comfort managing multiple priorities, interpreting data and reports, and making thoughtful decisions in a fast-paced environment.
Proficiency with business technology such as Excel, PowerPoint, Word, Outlook, Teams, and related systems.
Knowledge of travel operations, suppliers, destinations, and customer booking processes is a big plus.
A valid active passport and the ability to travel domestically and internationally when needed.

A few practical details

This role includes a mix of office and remote work, along with occasional travel. It also involves the day-to-day movement and activity that comes with supporting events, presentations, and travel experiences. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Important note

This posting is intended to describe the general nature and level of work for this role. Responsibilities and duties may change over time based on business needs.

If you’re excited about leading people, supporting unforgettable travel experiences, and helping a high-performing team thrive, we’d love to hear from you.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V

Quick Apply

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travel agent jobs in carlisle pa

Assistant Manager, Groups and Operations

AAA Central Penn Travel Advisor

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I want to receive the latest job alert for travel agent in carlisle pa

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Assistant Manager, Groups and Operations

Competitive Compensation Commensurate with Experience

Why you’ll love this role

What you’ll do

What you’ll bring

A few practical details

Important note

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