Top 17 Bilingual call center representative Jobs in Carlsbad, Ca

Patient Representative- Call Center
COLFS Medical Clinic —Escondido, CA
- $22 - $25 an hour
- Full-time
- Computer literacy
- Medical office experience
- HIPAA
- 401(k)
- Paid time off
Quick Apply
Call Center Representative I - (Arabic or Spanish Speaking preferred)
Neighborhood Healthcare —Escondido, CA
- $22.00 - $29.41 an hour
- Temporary
- Hybrid work
- Spanish
- Customer service
- English
- Work from home
Quick Apply
10d
Customer Service Representative (Remote/WFH)
Debtwave Credit Counseling —Escondido, CA
- $17 - $20 an hour
- Online Application
- Remote
- Spanish
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
English and Spanish Speaking Contact Center Representative
Jerome's Furniture —San Diego, CA
- $18 - $23 an hour
- Full-time
- Background check
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
Member Support Specialist (Full & Part-time Roles)
My Senior Health Plan —San Diego, CA
- $18 - $23 an hour
- Part-time
- Bilingual
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply

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Patient Representative- Call Center
COLFS Medical Clinic —Escondido, CA
Provide ongoing *patient care* by answering multi-line phones *professionally and warmly*, ensuring a positive experience for every caller.
$22 - $25 an hour
Quick Apply
Dental Call Center Manager- Clairemont
SOFT TOUCH DENTAL GROUP —San Diego, CA
Making outbound calls to new patient leads and existing patients. Comfortable making a high volume of inbound and outbound calls.
$27 - $30 an hour
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Patient Representative- Call Center

COLFS Medical Clinic
Escondido, CA

Quick Apply

Job Details

Full-time
$22 - $25 an hour

Benefits

401(k)
Paid time off

Qualifications

Foreign language proficiency
Computer operation
Electronic health records (EHR) management
Phone communication
Computer literacy
Medical office experience
High school diploma or GED
Computer skills
Medical terminology

Full Job Description

Overview

We are seeking a dedicated and professional Call Center Representative to join our dynamic team. The COLFS Call Center Specialist will be detail-oriented, quick to learn, and committed to providing high-quality patient care.

This role involves:

Managing a high volume of inbound calls
Assisting patients with scheduling and pre-registration
Addressing patient inquiries and concerns efficiently

The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to perform well in a fast-paced environment. If you enjoy helping others and thrive under pressure, we encourage you to apply.

Responsibilities

Provide ongoing patient care by answering multi-line phones professionally and warmly, ensuring a positive experience for every caller.
Respond to inbound calls, assisting patients with questions, scheduling, or other needs.
Manage each call in a pleasant, professional, and helpful manner.
Direct callers promptly to the appropriate department or staff member.
Provide accurate information and ensure callers receive all necessary details.
Assist patients with scheduling, rescheduling, or canceling appointments, and complete pre-registration tasks as needed.
Document call outcomes accurately and timely in the computer system.
Seek guidance for unusual circumstances or issues as they arise.
Maintain confidentiality of patient PHI and adhere to all HIPAA and clinic privacy policies.
Keep a clean and organized work area.
Demonstrate reliable attendance, arriving on time and prepared to perform job duties daily.
Perform other duties as assigned to support the team and clinic operations.

Job Requirements

Full alignment with the corporation’s Mission Statement.
Adherence to the policies and procedures of the Medical Clinic.
High school diploma or GED required.
Minimum 2 years of experience in a medical practice.
Must: At least 1 year of experience in a call center healthcare environment.
Clear speaking voice and proper diction.
Must: Knowledge of medical terminology and medical front office procedures.
Ability to multi-task, adapt to changing priorities, and maintain accuracy in a fast-paced environment.
Comfortable working with a diverse population across different cultures and socioeconomic backgrounds.
Bilingual in Spanish/English required.
Ability to communicate effectively with non-native English speakers.
Intermediate written and verbal communication skills.
Intermediate computer literacy.

Must Have

Experience in a medical office or clinical setting.
Familiarity with electronic medical records (EMR) systems.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

401(k)
Paid time off

Experience:

Medical office: 2 years (Required)
Healthcare Call center: 1 year (Required)

Language:

Spanish (Preferred)

Ability to Commute:

Escondido, CA 92025 (Required)

Work Location: In person

Quick Apply

Refine Your Search

bilingual call center representative jobs in carlsbad, ca

Patient Representative- Call Center

Call Center Representative I - (Arabic or Spanish Speaking preferred)

Customer Service Representative (Remote/WFH)

English and Spanish Speaking Contact Center Representative

Member Support Specialist (Full & Part-time Roles)

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