Guest Service Agent
GRAND PACIFIC RESORTS INC —Carlsbad, CA
- $19.00 - $22.50 an hour
- 8 hour shift
- Sales
- Computer literacy
- Basic math
Quick Apply
Guest Service Agent - Hotel Solea
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $19 - $21 an hour
- 8 hour shift
- Sales
- Computer literacy
- Basic math
Quick Apply
Front Desk Agent - Hilton Marbrisa
GRAND PACIFIC RESORTS INC —Carlsbad, CA
- $21 - $25 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
Front Desk Agent
Holiday Inn Oceanside —Oceanside, CA
- $19 - $21 an hour
- Part-time
- Background check
- Hospitality
- Spanish
- Employee discount
- Referral program
Quick Apply
Hotel Front Desk Agent
Ayres Hotel Vista/Carlsbad —Vista, CA
- From $17.50 an hour
- Full-time
- Background check
- Hospitality
- Hotel
- Travel reimbursement
- AD&D insurance
Quick Apply
Spa Attendant - Sunny's Spa (Part Time)
The Seabird Ocean Resort and Spa —Oceanside, CA
- $19 an hour
- Part-time
- Ability to walk for extended periods
- Sanitation
- Front desk
- Paid jury duty
- Employee stock purchase plan
Front Desk Agent
Hilton Garden Inn Carlsbad Beach —Carlsbad, CA
- $19 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
1d
Front Office Associate
The Fin Hotel, Tapestry Collection by Hilton —Oceanside, CA
- $17 - $18 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick Apply
2d
Front Desk Agent
RAR Hotel Management Inc —San Marcos, CA
- $19.41 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
Quick Apply
Front Desk Agent
Carlsbad By The Sea —Carlsbad, CA
- $18.50 - $19.00 an hour
- Full-time
- Word processing
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hilton Garden Inn San Diego Rancho Bernardo —San Diego, CA
- $19 - $20 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
Front Desk Agent, Resort Site
Aquamarine Villas —Oceanside, CA
- From $20 an hour
- 8 hour shift
- Background check
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Agent/Concierge
The Inn at Rancho Santa Fe —Rancho Santa Fe, CA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
- Free parking
- AD&D insurance
Quick Apply
Guest Service Agent
Sonesta —San Diego, CA
- $18.50 - $19.00 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Front Desk Agent
Hyatt Vacation Club at The Welk —Escondido, CA
- $21.25 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Health insurance
- Dental insurance
2d
Overnight - Front Desk Agent
PMG HOSPITALITY INC —La Jolla, CA
- $22 - $23 an hour
- Overnight shift
- Computer literacy
- Hotel
- Computer skills
- Opportunities for advancement
Quick Apply
Front Desk Agent
Rebel Hotel Company —Del Mar, CA
- $20 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Front Desk Agent
SpringHill Suites San Diego Poway —San Diego, CA
- $17 - $18 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
5d
Front Desk Agent
Residence Inn San Diego Poway —San Diego, CA
- $17 - $18 an hour
- Weekends as needed
- Computer literacy
- Residential
- Hotel
- Disability insurance
- Health insurance
5d
Retail Sales Associate-Spa
Omni Hotels & Resorts —Carlsbad, CA
- $24.10 an hour
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
6d

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Guest Service Agent

GRAND PACIFIC RESORTS INC -
Carlsbad, CA

Quick Apply

Job Details

Full-time
$19.00 - $22.50 an hour

Qualifications

Computer operation
Computer literacy
Copy machines
Basic math
High school diploma or GED
Fax machines
Dollies
Computer skills
Multi-line phone systems
10 key typing
Faxing

Full Job Description

POSITION PURPOSE

Attend to guests needs, including, but not limited to, registration, checkout and cashiering.

ESSENTIAL FUNCTIONS

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
Ensure all security protocols are followed as well as departmental and company procedures.
Promote the Marriott BONVOY Program and provide recognition and benefits to all present members.
Knowledgeable of the BONVOY Program and the tier benefits.
Answer all call by three rings and correctly transfer all calls to appropriate departments.
Input all guest requests into GPX, ensure completion, confirmation call to guest.
Attend Buzz sessions make self aware of daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
Knowledgeable of all special promotions for all hotel outlets.
Knowledgeable of all special hotel accommodation promotions and packages.
Recognition of repeat guests and familiarization of corporate accounts.
Correctly handling cash transactions and balancing a cash drawer to the given amount.
Offering upgrades to coastal and suites when available.
Assisting in the Marketplace for sale of merchandise, food and beverage and Starbucks coffee drinks.
Informing and selling attraction tickets and referring guests to activities desk.
Maintain Lobby cleanliness and organization.
Correctly processing all check outs by ensuring all billing set up and guest folios paid.
Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Attend all scheduled training, departmental and hotel meetings and activities, refer all questions or concerns to immediate supervisor or departmental manager, promote positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook.
Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinances
Must be able to work flexible schedules including weekends and holidays

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotels facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Assist concierge in handling mail and facsimiles and providing guest with information regarding resort facilities and local attractions.
Book reservations for those guests who approach the Front Desk.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.

General knowledge of the city where resort is located and its attractions.
Extensive knowledge of the resort, its services and facilities.

Physical Demands

Most work tasks are performed indoors. Temperature is moderate and controlled by resort environmental systems.
Must be able to stand for periods of up to 4 hours in length and a total of eight hours a day.
Must be able to exert well-paced ability to reach other departments of the resort on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 30 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Ability to spend extended lengths of time viewing a computer screen.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS

Education

High school or equivalent education required.

Experience

One to two years in a customer service position required.
Preferable one-year experience in a front desk position.

Licenses or Certificates

Not applicable

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbads standards.

Attendance:

Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Ownership:

This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spas owner or operator.

Quick Apply

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