Top 25 Hotel front desk supervisor Jobs in Carlsbad, Ca

Director of Front Office
Hyatt Vacation Club at The Welk —Escondido, CA
- $102,000 - $110,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Driving
- Relocation assistance
12d
Front Office Night Manager - Hilton La Jolla Torrey Pines
Hilton —La Jolla, CA
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
10d
Hotel Front Desk Supervisor
The Westin/Sheraton Carlsbad Resort & Spa —Carlsbad, CA
- $24 - $26 an hour
- Full-time
- OSHA
- Computer literacy
- Writing skills
Quick Apply
Bell/Valet Attendant (Solea)
The Westin/Sheraton Carlsbad Resort & Spa —Carlsbad, CA
- Up to $16.90 an hour
- Part-time
- Clean driving record
- Maintenance
- High school diploma or GED
Quick Apply
9d
Bell/Valet Attendant (Solea)
The Westin/Sheraton Carlsbad Resort & Spa —Carlsbad, CA
- Up to $16.90 an hour
- Part-time
- Background check
- Clean driving record
- Maintenance
Quick Apply
Front Desk Night Audit Supervisor
L'Auberge Del Mar, a Noble House Resort —Del Mar, CA
- $28.20 an hour
- Full-time
- Mid-level
- Supervising experience
- Organizational skills
- Free parking
- Paid holidays
Cassara Front Office Supervisor
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $22 - $24 an hour
- Full-time
- OSHA
- Computer literacy
- Writing skills
Quick Apply
Director of Operations
Hilton Garden Inn Carlsbad Beach —Carlsbad, CA
- $110,000 a year
- Full-time
- Background check
- Inventory management
- Pass drug screening
- Health insurance
- Dental insurance
3d
Front Desk Supervisor
Cape Rey Carlsbad Beach, A Hilton Resort & Spa —Carlsbad, CA
- $23 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Supervisor
RAR Hotel Management Inc —San Marcos, CA
- $22 an hour
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
Quick Apply
Operations Manager
Excel Hotel Group —Escondido, CA
- $25 an hour
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
6d
Sales Coordinator - Days Inn - Encinitas, CA
Days Inn - Encinitas, CA —Encinitas, CA
- $25 - $28 an hour
- Weekends as needed
- Microsoft Excel
- Inventory management
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
4d
Hotel Operations Supervisor
Marriott International, Inc —San Diego, CA
- $25.19 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Desk Supervisor
Hilton Garden Inn Carlsbad Beach —Carlsbad, CA
- $23 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Supervisor (Hotel Solea)
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $24 - $26 an hour
- Full-time
- OSHA
- Computer literacy
- Writing skills
Quick Apply
Guest Service Agent
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $19 - $21 an hour
- 8 hour shift
- Sales
- Computer literacy
- Basic math
Quick Apply
Guest Service Agent - Hotel Solea
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $19 - $21 an hour
- 8 hour shift
- Sales
- Computer literacy
- Basic math
Quick Apply
Supervisor Hotel Operations- Full Time, Hotel Front Operations (Harrah's SoCal)
Caesars Entertainment —Valley Center, CA
- $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Hotel Front Desk Agent
Choice Hotels —San Diego, CA
- From $20 an hour
- 8 hour shift
- Background check
- Clean driving record
- Computer literacy
- Free parking
- 401(k) matching
6d
Spa Concierge
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $17 - $21 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply

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hotel front desk supervisor jobs near carlsbad, ca

Director of Front Office

Hyatt Vacation Club at The Welk -
Escondido, CA

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Job Details

Full-time
$102,000 - $110,000 a year
12 days ago

Benefits

Relocation assistance

Qualifications

Driving

Full Job Description

Pay Range: $102,000-$110,000 + Bonus Eligible

This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.

Relocation Assistance is Available.

Driving is required for this position; screening will be required.

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Ensures recognition of employees is taking place across areas of responsibility.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Ensures compliance with all Front Office policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Responds to and handles guest problems and complaints.
Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Establishes challenging, realistic and obtainable goals to guide operation and performance.
Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures employees are treated fairly and equitably.
Manages employee progressive discipline procedures for Front Office Staff.
Administers the performance appraisal process for direct report managers.
Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

#LI-CW1

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Refine Your Search

hotel front desk supervisor jobs in carlsbad, ca

Director of Front Office

Front Office Night Manager - Hilton La Jolla Torrey Pines

Hotel Front Desk Supervisor

Bell/Valet Attendant (Solea)

Bell/Valet Attendant (Solea)

Front Desk Night Audit Supervisor

Cassara Front Office Supervisor

Director of Operations

Front Desk Supervisor

Front Desk Supervisor

Operations Manager

Sales Coordinator - Days Inn - Encinitas, CA

Hotel Operations Supervisor

Front Desk Supervisor

Front Desk Supervisor (Hotel Solea)

Guest Service Agent

Guest Service Agent - Hotel Solea

Supervisor Hotel Operations- Full Time, Hotel Front Operations (Harrah's SoCal)

Hotel Front Desk Agent

Spa Concierge

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