ABOUT US
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym-we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
JOB SUMMARY
This position is responsible for direct oversight and management of all general liability (GL) claims administration and operations for the company. This includes evaluating liability, analyzing coverage issues, executing investigations and discovery and working with third party administrators and outside attorneys to negotiate cost effective self-insurance settlements ($500k per individual claim high deductible program). This position is also responsible for conducting claim audits/reviews, identifying loss trends and proposing proactive and strategic and cross-functional risk mitigation efforts to reduce the Company's overall GL cost profile.
ESSENTIAL DUTIES & RESPONSIBILITIES
Incident and Liability Claims Management
- Manage and resolve all third-party general liability claims of the Company, evaluating liability and independently settling claims within position authority.
- For GL claims above prescribed authority, independently prepare claim resolution strategy and present to key stakeholders for settlement authority (including but not limited to EVP General Counsel and CFO).
- Lead the development of GL national defense counsel litigation guidelines and directly manage defense counsel performance across multijurisdictional liability claims portfolio, to properly manage legal expenses while consistently executing sound claim disposition strategies.
- RFP and strategically source external legal firms across all jurisdictions (as necessary) and third party claims administrator (as necessary).
- Create strategic key performance indicators (KPI) with third party TPA and law firms and monitor compliance
- Evaluate and implement strategic claims cost reduction programs (as needed)
- Supervise third party administration (TPA) GL claim unit handling procedures and results, including investigations, discovery work, deposition preparation, and general administration and coordination with outside defense counsel firms and other involved parties, as required.
- Supervise TPA and GL defense counsel negotiations, litigation management, and act as company representative in GL mediations and mandatory settlement conferences across all jurisdictions in which the company operates.
- Ensure timely and accurate evaluation and approval (up to authority) of GL claim reserves.
- Manage and maintain GL claim file integrity through proper documentation, and organization.
- Provide responsive information to internal and external inquiries in a timely and accurate manner.
- Prepare and lead comprehensive claim review meetings with internal and external stakeholders, covering overall GL environment and individual claim strategies (as needed)
- Maintain knowledge of new and existing regulations, case law and court decisions, which could affect claims handling procedures and resolution strategies.
- Act as a key liaison with club and above club field management in evaluating and responding to club level GL incidents occurring on company premises, and during management of open GL claims, as needed.
Loss Trending and Analysis
- Responsible for monthly management reporting of GL claims and litigation including trending analysis of frequency and severity.
- Assist in actuarial process and conduct analysis for monthly changes in GL claim reserves & paid claim development.
- Based on analysis of GL incident and claim frequency / severity trends, propose and assist in implementing risk mitigation efforts to mitigate reoccurrence and loss (i.e. changes to policies, procedures and employee training)
- Play a leading role in enhancing systems and processes, to support more proactive claim resolution strategies and decisions, in addition to improved reserve forecasting capabilities (working with Risk Management System vendor, TPA and/or 3rd party consultants)
Additional Duties & Responsibilities
- Participate in safety meetings related to premises / general liability claims, providing input and strategic alternatives to control overall cost profile (meetings may include Risk
- Management department and cross-functional departments).
- Attend and participate in internal and external continuing education related to liability insurance coverage, litigation management, regulatory reporting requirements, etc.
ORGANIZATION RELATIONSHIPS
This position interacts with club, field level management and various corporate departments to include Legal, Club Operations, Facilities, Loss Prevention and Internal Audit. This position has direct interface to all levels of the organization, both within the Field and at Corporate. This includes presenting at the VP and above level (including EVP/Senior Leadership level), with minimal supervision required.
The position also has regular interaction with third party service providers across multiple venues and jurisdictions (i.e. TPA and various attorney firms covering all states in which the company operates).
Finally, while having no direct reports from an organizational chart perspective, this position may supervise and develop shared departmental resources with respect to GL considerations, special projects, etc.
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
- Ability to adjust to shifting priorities without significant loss in productivity.
- Self-starter who takes initiative to solve problems within his/her own authority.
- Ability to work effectively with law firms and third party administrators.
- Must possess a high degree of organizational skills.
- Strong business analytical and documentation skills.
- Excellent verbal and written communications skills.
- Strong computer skills, particularly Excel, Word, and PowerPoint.
- Knowledge and ability to use Risk Management Information Systems (RMIS).
- Ability to communicate clearly and convey information in an organized, credible and concise fashion.
- Demonstrated ability to develop and maintain working relationships at all levels of the organization.
- Capable of performing duties in both an independent and team setting.
- Demonstrates high commitment to group goals.
- Regularly acts to promote positive and productive working climate.
- Basic understanding of actuarial reserving methods and reporting.
Minimum Educational Level/Certifications
- Bachelor's degree in risk management, business or other related field.
Minimum Work Experience and Qualifications
- 7+ years of commercial general liability claims experience with an Insurance Carrier, TPA or Corporate Claims Department. Total experience shall include at least 2 years in a role responsible for directly managing GL claim adjusters.
Physical Demands/ Environmental Conditions
- Prolonged periods of sitting and working on a computer
Travel Requirement
- Some car and air travel (approximately 20%), dependent upon mediation/trial calendar or required club visits. This may include travel to any state in which the company operates.
PREFERRED QUALIFICATIONS
Knowledge, Skills & Abilities
- Exposure to all insurance lines.
Educational Level/Certifications
- Industry Specific Certifications and/or completion of courses.
- Work Experience and Qualification
- Experience in retail or fitness industry.
BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
