Guest Service Agent
GRAND PACIFIC RESORTS INC —Carlsbad, CA
- $19.00 - $22.50 an hour
- 8 hour shift
- Sales
- Computer literacy
- Basic math
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Front Office Manager (Westin)
GRAND PACIFIC RESORTS INC —Carlsbad, CA
- $29 - $32 an hour
- Full-time
- Microsoft Excel
- OSHA
- Computer literacy
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Food & Beverage Administrative Coordinato
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $25 - $28 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Sales
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12d
Host Staff - Verise
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $18.50 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
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Guest Service Agent - Hotel Solea
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $19 - $21 an hour
- 8 hour shift
- Sales
- Computer literacy
- Basic math
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Laundry Attendant
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $19.50 an hour
- Full-time
- Basic math
- No experience needed
- High school diploma or GED
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Server - Verise
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $16.90 an hour
- Part-time
- Customer service
- Computer literacy
- Basic math
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Twenty/20 Server
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $16.90 an hour
- Part-time
- Customer service
- Computer literacy
- Basic math
Quick Apply
Administrative Coordinator
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $20 - $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
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Room Attendant (Westin)
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $19 - $20 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Ability to lift 75 pounds
Quick Apply
House Attendant- Westin
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $19.50 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Ability to lift 75 pounds
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Room Attendant - Cassara
GRAND PACIFIC RESORTS INC —Carlsbad, CA
- $19 an hour
- Weekends as needed
- Management
- High school diploma or GED
- Driver's License
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Pool Server (Seasonal)
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $16.90 an hour
- Temporary
- Microsoft Word
- Bar
- Microsoft Excel
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Food Runner
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $16.50 an hour
- Temporary
- Customer service
- Ability to lift 50 pounds
- Computer skills
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Bell/Valet Attendant - Hotel Solea
GRAND PACIFIC RESORTS INC —Carlsbad, CA
- $16.90 an hour
- Part-time
- Clean driving record
- Management
- High school diploma or GED
Quick Apply
Barista
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $16.90 an hour
- Part-time
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
Front Office Manager - Hotel Solea
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $70,000 - $75,000 a year
- Full-time
- Microsoft Excel
- OSHA
- Computer literacy
Quick Apply
1d
Director of Operations - Hotel Solea
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $80,000 - $90,000 a year
- Full-time
- Sales
- Computer literacy
- Writing skills
Quick Apply
In Room Dining Server
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $16.90 an hour
- Part-time
- Basic math
- High school diploma or GED
- Computer skills
Quick Apply
Busser - Verise Restaurant
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $16.90 an hour
- Part-time
- Writing skills
- Basic math
- Ability to lift 50 pounds
Quick Apply

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westin hotel by marriott jobs near carlsbad, ca

Guest Service Agent

GRAND PACIFIC RESORTS INC -
Carlsbad, CA

Quick Apply

Job Details

Full-time
$19.00 - $22.50 an hour

Qualifications

Computer operation
Computer literacy
Copy machines
Basic math
High school diploma or GED
Fax machines
Dollies
Computer skills
Multi-line phone systems
10 key typing
Faxing

Full Job Description

POSITION PURPOSE

Attend to guests needs, including, but not limited to, registration, checkout and cashiering.

ESSENTIAL FUNCTIONS

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
Ensure all security protocols are followed as well as departmental and company procedures.
Promote the Marriott BONVOY Program and provide recognition and benefits to all present members.
Knowledgeable of the BONVOY Program and the tier benefits.
Answer all call by three rings and correctly transfer all calls to appropriate departments.
Input all guest requests into GPX, ensure completion, confirmation call to guest.
Attend Buzz sessions make self aware of daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
Knowledgeable of all special promotions for all hotel outlets.
Knowledgeable of all special hotel accommodation promotions and packages.
Recognition of repeat guests and familiarization of corporate accounts.
Correctly handling cash transactions and balancing a cash drawer to the given amount.
Offering upgrades to coastal and suites when available.
Assisting in the Marketplace for sale of merchandise, food and beverage and Starbucks coffee drinks.
Informing and selling attraction tickets and referring guests to activities desk.
Maintain Lobby cleanliness and organization.
Correctly processing all check outs by ensuring all billing set up and guest folios paid.
Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Attend all scheduled training, departmental and hotel meetings and activities, refer all questions or concerns to immediate supervisor or departmental manager, promote positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook.
Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinances
Must be able to work flexible schedules including weekends and holidays

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotels facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Assist concierge in handling mail and facsimiles and providing guest with information regarding resort facilities and local attractions.
Book reservations for those guests who approach the Front Desk.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.

General knowledge of the city where resort is located and its attractions.
Extensive knowledge of the resort, its services and facilities.

Physical Demands

Most work tasks are performed indoors. Temperature is moderate and controlled by resort environmental systems.
Must be able to stand for periods of up to 4 hours in length and a total of eight hours a day.
Must be able to exert well-paced ability to reach other departments of the resort on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 30 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Ability to spend extended lengths of time viewing a computer screen.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS

Education

High school or equivalent education required.

Experience

One to two years in a customer service position required.
Preferable one-year experience in a front desk position.

Licenses or Certificates

Not applicable

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbads standards.

Attendance:

Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Ownership:

This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spas owner or operator.

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Refine Your Search

westin hotel by marriott jobs in carlsbad, ca

Guest Service Agent

Front Office Manager (Westin)

Food & Beverage Administrative Coordinato

Host Staff - Verise

Guest Service Agent - Hotel Solea

Laundry Attendant

Server - Verise

Twenty/20 Server

Administrative Coordinator

Room Attendant (Westin)

House Attendant- Westin

Room Attendant - Cassara

Pool Server (Seasonal)

Food Runner

Bell/Valet Attendant - Hotel Solea

Barista

Front Office Manager - Hotel Solea

Director of Operations - Hotel Solea

In Room Dining Server

Busser - Verise Restaurant

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