POSITION PURPOSE
This position is to provide top quality service in Audio Visual operations to our clients. The AV Technician is responsible for assisting guests with all audio visual needs in a timely and efficient manner. Exceptional communication and customer service skills, knowledge of AV equipment, good computer and software skills are a must. Working knowledge of all audio-visual fields: sound, lights, projection, technological devices, etc.
ESSENTIAL FUNCTIONS
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Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
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Maintain complete knowledge of correct maintenance and use of equipment.
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Use equipment only as intended.
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Setup, break down equipment, and/or operate equipment per BEO’s, departmental guidelines, or as designated by the client.
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Responsible for the daily security, maintenance and quality assurance of equipment that is utilized, including the transfer of equipment between storage cages and conference rooms. Always keeping the safe handling and care of the equipment a top priority.
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Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
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Maintain positive guest relations at all times.
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Be familiar with all resort & conference services/features and local attractions/activities to respond to guest inquiries accurately.
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Resolve client’s complaints in a timely manner, ensuring guest satisfaction.
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Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
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Works nights, weekends, holidays, split shifts, as well as very early mornings and late nights.
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Supports AV Department in developing cost savings strategy and making recommendations to immediate supervisor.
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Promotes and creates a safe work environment.
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Attend required training classes.
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Maintains professional and polished image under all circumstances.
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Maintain open communication with the Catering and Banquet Staff.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
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Provide direct service to guests as needed, including, but not limited to, moving tables, carrying luggage, assisting guests and general clerical/cashier duties.
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Document maintenance needs on work orders and submit to Manager.
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Additional duties as necessary and assigned by department supervisor.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
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Must be able to speak, read, write and understand the primary language(s) used in the workplace.
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Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
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Must possess basic computational ability.
- Must possess intermediate-advanced computer skills.
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Ability to solve problems and make rational decisions.
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Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
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Knowledge of resort Audio Visual operations.
- Minimum of one year of experience in an audio-visual function. Audio Visual experience in a hotel, resort, or recreational industry preferred.
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Working knowledge of all audio-visual fields: sound, lights, projection, technological devices, etc.
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Most work tasks are performed indoors. Temperature generally is moderate and controlled by resort environmental systems; however, must be able to work in extreme temperatures and weather conditions.
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Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
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Must be able to exert well-paced ability to reach different areas and other departments of the resort on a timely basis.
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Must be able to exert well-paced ability in limited space.
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Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
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Must be able to lift up to 50 lbs. on a regular and continuing basis.
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Must be able to lift equipment weighing up to 30 lbs. frequently.
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Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
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Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
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Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
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Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
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Requires manual dexterity to use and operate all necessary equipment.
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Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
Education
- High school or equivalent education required.
Experience
- 1+ year previous Audio Visual experience required.
Licenses or Certificates
Not applicable.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards.
Attendance:
Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Ownership:
This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spa’s owner or operator.
