Top 8 Help desk technician 1 Jobs in Carlsbad Ca

HELP DESK SUPPORT I
Anchor General Insurance Group —San Diego, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- English
- Office
Quick Apply
Help Desk Technician 1
Kendal Floral Supply LLC —Carlsbad, CA
- $27 - $28 an hour
- Full-time
- Mid-level
- Microsoft Office
- SQL
6d
Data Center Lead
Leidos —San Diego, CA
- $59,150 - $106,925 a year
- Full-time
- 5 years
- Mid-level
- Windows
Customer Service Representative
American Animal Hospital —San Diego, CA
- $18 - $21 an hour
- Full-time
- Merchandising
- Urgent Care
- High school diploma or GED
- Health savings account
- Paid holidays
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Animal Shelter Facilities Technician
The Cat lounge Rescue and Adoption Center —La Jolla, CA
- From $17.75 an hour
- Part-time
- In-person
- Entry level
- Employee discount
- Opportunities for advancement
Quick Apply
2d
Veterinary Operations Manager
Petco —Oceanside, CA
- $21.25 - $33.75 an hour
- Part-time
- OSHA
- Computer literacy
- Bachelor's degree
- Health insurance
- 401(k)
Veterinary Practice Manager
Petco —Oceanside, CA
- $21.25 - $33.75 an hour
- Full-time
- OSHA
- Computer literacy
- Bachelor's degree
- Health insurance
- 401(k)

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Help Desk Technician
Lentegrity —Foothill Ranch, CA
Provide over the phone technical support for onsite and remote employees, including hardware troubleshooting, issues with Microsoft business applications, and…
$27.90 - $30.75 an hour
Quick Apply
1d
Helpdesk Technician
Knobbe Martens Olson & Bear LLP —Orange County, CA
Strong willingness to learn troubleshooting techniques and develop technical skills. Capture symptoms, error messages, troubleshooting steps, and results.
$60,000 - $75,000 a year
8d

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Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
Quick Apply
1d
Supply Chain Technician - Weekends
OhioHealth —Columbus, OH
Validates correct product/quantity was received via pack slips/license plates. This position is responsible for working the customer service desk, stocking…

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HELP DESK SUPPORT I

Anchor General Insurance Group
San Diego, CA

Quick Apply

Job Details

Full-time
$20 - $22 an hour

Qualifications

Confidential information handling
English
Customer support
IT department experience

Full Job Description

SUMMARY

Help Desk Technician Level I will work on site, under general supervision of the IT Operations group and be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. Will serve as the first point of contact for external customers and employees seeking technical assistance, and provide technical support in-person, via email, and/or phone.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitor and respond quickly and effectively to requests received through the ticket tracking system.

Respond to both internal and external customer queries by phone and email.
Triage and escalate tickets to the next level of support or correct resources.
Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware.
Ask educated questions and listen to customers to determine root cause of issues.

Work through the problem-solving process with customers, empowering them to do the same in the future.
Run diagnostic problems to help determine and resolve problems.
Report significant and recurring issues to the IT Operations team.
Clean up computers, monitors, and phone hardware.
Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting.
Document internal procedures.
Create step-by-step training material with screenshots and/or video content for clients.
Assists with system/data backup and recovery activities, maintaining of Active Directory, User account management functions, system troubleshooting, and application installation and configuration.
Assists with the installation, configuration, maintenance, and system administration of desktop systems.
Assists with employee desk moves and relocation.
Maintains up-to-date knowledge with current and emerging technologies.
Provide accurate estimates on time requirements.
Collaborates with a team of resources on multiple project schedules.
Assist and support the IT Operations group as needed.
Participate in on-call rotation.
Follow IT department guidelines and procedures.
Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's Degree in computer sciences or related field from a two-year college or technical school, or equivalent experience.
1 - 2 years of IT experience, and have a good understanding of computer systems and software.
1 - 2 years of customer support experience.
Excellent verbal and written communication skills in English to work with other members of the organization directly.
Ability to interact successfully with a variety of people including but not limited to: co-workers, supervisors, managers, internal customers, external customers, vendors and other insurance professionals.
Be detail-oriented and result-focused with total commitment to team success, excellence, and quality assurance.
Possess strong problem-solving skills, be self-directed, and be able to work both independently and in a team environment with general supervision.
Be self-motivated and able to work individually and in a collaborative team environment.
Must demonstrate sound financial judgement and discretion in handling PII information.

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help desk technician 1 jobs in carlsbad ca

HELP DESK SUPPORT I

Help Desk Technician 1

Data Center Lead

Customer Service Representative

Animal Shelter Facilities Technician

Veterinary Operations Manager

Veterinary Practice Manager

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