Top 1001 Customer experience leader Jobs in Carmel, In

Customer Experience Team Leader I
IKEA US —Fishers, IN
- $24.08 - $34.01 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Paid holidays
5d
Lead Motive Service Tech
Alpine Power Systems —Indianapolis, IN
- Computer literacy
- Mid-level
- Travel
- Health insurance
- 401(k)
Quick Apply
Maintenance Lead
Professional Property Services —Indianapolis, IN
- From $25 an hour
- Full-time
- Background check
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
5h
Plumbing Projects Lead Installer - Mr. Plumber
Mr. Plumber Indiana —Indianapolis, IN
- $75,000 - $150,000 a year
- Full-time
- Clean driving record
- Mid-level
- Residential
- Wellness program
- Health savings account
5d
Lead Service Technician (Levels II, III)
Mobile Air & Power Rentals —Indianapolis, IN
- Overtime
- Background check
- Customer service
- Pass drug screening
- Dental insurance
- Paid time off
Quick Apply
QA Program Leader
fgf brands —Brownsburg, IN
- Mid-level
- Microsoft Office
- Leadership
- Health insurance
- Dental insurance
Lead Service Electrician
Chapman Heating, Air Conditioning & Plumbing —Indianapolis, IN
- $30 - $40 an hour
- Weekends as needed
- Background check
- Clean driving record
- Customer service
- Paid parental leave
- Fuel card
Quick Apply
12d
Industrial Automation Team Lead
fgf brands —Brownsburg, IN
- Extended hours
- 5 years
- Supervising experience
- Organizational skills
- Health insurance
- Dental insurance
13d
Lead IT Administrator / IT Consultant
Netfidelis, Inc. —Noblesville, IN
- $70,000 - $85,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- 401(k)
Quick Apply
Lead Car Builder- Motorsport
Sebeco Motorsport —Plainfield, IN
- $53,000 - $60,000 a year
- Full-time
- Mid-level
- Driver's License
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply
Service Delivery Lead
Brooksource —Indianapolis, IN
- $60,000 - $63,000 a year
- Full-time
- Management
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Shift Leader
Papa Johns —Zionsville, IN
- Weekends as needed
- 18 years or older
- ServSafe
- Mid-level
Quick Apply
Salesforce Team Lead
DB Services —Indianapolis, IN
- $100,000 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Lead Field Technician (Windows and Door)
Feldco Factory Direct —Indianapolis, IN
- From $27 an hour
- Full-time
- Construction site
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Plumbing Lead Excavator
Pristine Plumbing —Indianapolis, IN
- $62,000 - $84,000 a year
- Full-time
- Clean driving record
- Heavy equipment operation
- CDL A
- Paid holidays
- Health insurance
Quick Apply
Shift Leader
Papa Johns —Carmel, IN
- Weekends as needed
- 18 years or older
- ServSafe
- Mid-level
Quick Apply
Canvassing Team Lead
Bath & Cabinet Experts —Indianapolis, IN
- From $18 an hour
- Full-time
- Background check
- Driver's License
- Children
- Health savings account
- Health insurance
Quick Apply
5d
Store Leader (Manager) Trainee
7-Eleven —Fishers, IN
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Merchandising
- Health insurance
- Dental insurance
10d
Retail Merchandiser Team Lead
SAS Retail Services —Carmel, IN
- $16 an hour
- Part-time
- 18 years or older
- Merchandising
- No experience needed
- Health insurance
- Dental insurance
Team Leader- Assembly
Precinmac —Indianapolis, IN
- Overtime
- 5 years
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays

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customer experience leader jobs near carmel, in

Customer Experience Team Leader I

IKEA US -
Fishers, IN

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Job Details

Full-time
$24.08 - $34.01 an hour
5 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Referral program
Retirement plan
Pet insurance

Qualifications

Managing teams in a customer support role
Managing retail teams
Workplace dispute resolution
Retail store experience
Leading team collaboration initiatives
Delegation

Full Job Description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Fishers
Employment type

Full Time Permanent
Department

Customer Relations
Anticipated Closure Date

2026-08-18

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area.

Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome.
Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements.
Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience.
Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions.
Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities.
Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems), keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services.
Identifies successor and creates as well as secures necessary training.
Builds emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same.
Partners with Risk & Compliance to ensure adherence to policies regarding cash handling, inventory, safety and internal audit standards.

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Let´s connect JOB TYPE: Permanent, Full time
BENEFITS ELIGIBLE: Yes
HOURS: 38-40 hours per week

The pay range for this role is $24.08 - $34.01 based on Ikea equivalent years of experience

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

Qualifications

• 3 years of experience leading a team, preferably in a retail environment.

Experience in retail, preferably in the home furnishing sector.
Experience planning, driving output and measuring performance (business).
Experience leading and developing a team, preferably in a retail environment.
Knowledge and understanding of Customer Service standards, routines and best practices.
Experience with problem solving and conflict handling techniques.

The starting rate/ salary for this position ranges from 24.08 USD to 34.01 USD and will be based on relevant work experience.

Apply Now

Refine Your Search

customer experience leader jobs in carmel, in

Customer Experience Team Leader I

Lead Motive Service Tech

Maintenance Lead

Plumbing Projects Lead Installer - Mr. Plumber

Lead Service Technician (Levels II, III)

QA Program Leader

Lead Service Electrician

Industrial Automation Team Lead

Lead IT Administrator / IT Consultant

Lead Car Builder- Motorsport

Service Delivery Lead

Shift Leader

Salesforce Team Lead

Lead Field Technician (Windows and Door)

Plumbing Lead Excavator

Shift Leader

Canvassing Team Lead

Store Leader (Manager) Trainee

Retail Merchandiser Team Lead

Team Leader- Assembly

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