Top 43 desktop support technician Jobs in carol stream il

End User Support Technician
Marmon Foodservice Technologies, Inc. —Carol Stream, IL
- $44,000 - $66,000 a year
- Weekends as needed
- Azure
- Research
- Office
- Paid holidays
- Health insurance
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Help Desk Technician
BCI, Inc. —Bartlett, IL
- $17 - $20 an hour
- Full-time
- Software troubleshooting
- Office
- Windows
- Paid time off
- Retirement plan
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Help Desk Technician
I.Q. Technologies, Inc. —Woodridge, IL
- From $50,000 a year
- Full-time
- Background check
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician - Level 3
Ovation Workplace Services Inc —Schaumburg, IL
- $24 - $27 an hour
- Full-time
- Computer Science
- Mid-level
- Associate's degree
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IT Support Technician
Suncast Corporation —Batavia, IL
- $50,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Health savings account
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Hardware Computer Repair Technician
Virtucom Inc —Naperville, IL
- $16.00 - $19.23 an hour
- Full-time
- Background check
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
PC Technician
OrthoIllinois —Elgin, IL
- $55,785.60 - $75,462.40 a year
- Weekends as needed
- Computer Science
- Mid-level
- Microsoft Office
Quick Apply
13d
IT Support Technician
Forge Strategies —Romeoville, IL
- $24 - $28 an hour
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Paid time off
Quick Apply
1d
Digital Support Specialist
Gordon Flesch Company —Geneva, IL
- $30.66 - $34.00 an hour
- Mid-level
- Organizational skills
- Ability to lift 75 pounds
- Wellness program
- Health insurance
Quick Apply
9d
Level 2 / Level 3 Engineer
ETS ENTERPRISES —Rosemont, IL
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- SharePoint
- Paid time off
- Work from home
Quick Apply
IT Desktop Support
Axiom Technologies —Buffalo Grove, IL
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
PC Technician
Connection —Downers Grove, IL
- Full-time
- In-person
- 1 year
- Communication skills
2d
IT Technician
Sumitomo Electric U.S.A. Holdings, Inc. —Mount Prospect, IL
- $20 - $22 an hour
- Full-time
- Computer Science
- Bachelor of Science
- Bachelor's degree
IT Support Technician
Sterling Labs —Des Plaines, IL
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
RETAIL COMPUTER TECHNICIAN
Micro Center —Chicago, IL
- $16.20 - $35.00 an hour
- Weekends as needed
- High school diploma or GED
- Assembly
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
9d
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Support Technician
Imperial Surveillance, Inc. —Elgin, IL
- $15 - $26 an hour
- 8 hour shift
- Computer science
- Computer Science
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
7d
Support Technician
Imperial Surveillance —Arlington Heights, IL
- $15 - $26 an hour
- 8 hour shift
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Configuration Technician
Agilant Solutions Inc —Naperville, IL
- $21 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Services Technician-W2
Insight Enterprises —Hanover Park, IL
- $20 an hour
- Bachelor of Science
- Mid-level
- Office
14d

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desktop support technician jobs near carol stream il

End User Support Technician

Marmon Foodservice Technologies, Inc. -
Carol Stream, IL

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Job Details

Full-time
$44,000 - $66,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Prescription drug insurance

Qualifications

Mobile device support
Laptop (troubleshooting support)
Automation software
Equipment troubleshooting
Operating system updates
Incident Escalation
Printer (troubleshooting support)
Microsoft Office
Patch management
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Scripting
Operating system security
Desktop administration
Escalation handling
Manufacturing company experience
Active Directory management
Ticketing system technical support
Mobile devices

Full Job Description

Marmon Foodservice Technologies, Inc.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

About The Job

Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: revolutionize the future of foodservice.

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a talented team of IT professionals that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security.

Involved in troubleshooting of IT hardware and software in the site and supporting remote users. Manages day-to-day operations of O365 and shared business applications, telecommunications, and various other technical infrastructure. Act as tier-1 and tier-2 IT support as required for local and remote users including monitoring the operating environments, responding to incidents, problems, and planning for growth. Participate in all aspects of IT project execution and day-to-day IT functions including technical innovation, change control and documentation.

Essential Duties and Responsibilities

Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the set SLA.
Maintain service level role performance by supporting users via business phone, emails, and other collaboration tools to ensure objectives are achieved
Execute day-to-day functions of support for both on-site and remote users ensuring that the appropriate prioritization and procedures are followed.
Strive to provide exceptional customer service for the users on a consistent basis, exhibit empathy to user problems and take full ownership of providing prompt support for all IT needs.
Be able to work on a flexible and collaborative team (onsite\remote)
Conduct independent research by reading knowledgebase articles, manuals, and procedure documents.
Manage problems through resolution with clear communication and status updates for affected users and management.
Provide on-call support and weekend coverage based on business requirements
Perform other duties as assigned.

Required Qualifications, Skills/Competencies

Associate degree in Information Systems, related field, or equivalent experience.
Preferred Certifications: MCSA, Network+\CCNA, ITIL, Security+, Azure, or AWS

Knowledge & Experience

Must be able to respond and complete IT help tickets in a timely manner and escalate more complex issues to senior team members.
Demonstrated skill in troubleshooting technical issues, determining root causes and escalating as needed. Able to troubleshoot basic to moderately complex IT issues with PCs, laptops, phones, printers and mobile devices and associated software within the Microsoft stack, Office 365, Windows 7-11, and Active Directory.
Server 2008-2019 file shares, permissions, and connectivity experience a plus
Experience with ITIL
Must be able to follow documented processes and procedures but make suggestions for improvement if better ideas come to mind.
Must be able to image PCs and ensure all PCs and laptops remain compliant with security, patch and antivirus updates
Desktop support to include automation with NinjaRmm\Intune or similar products (NinjaRmm a plus)
Scripting experience.
Experience in a manufacturing environment (Zebra printers, RF Scanners, and other workstation devices)

Who You Are

Actively seeks out and supports collaborative thinking and problem solving with others in the organization
Strong communication and conflict resolution skills
Able to exercise independent judgment and act on it
Excellent analytical, mathematical, and creative problem-solving skills
Excellent listening, interpersonal, written, and oral communication skills
Logical and efficient, with keen attention to detail
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks while under pressure
Strong customer service orientation
Experience working in a team-oriented, collaborative environment

Benefits

We support your well-being with comprehensive and easy-to-use benefits that you’ll be eligible to enroll in on your first day of employment. Here are some of the highlights:

Medical, Dental, Vision, and Prescription Drug insurance plans
Access to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family
Tax advantaged spending accounts for health and dependent care expenses
Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
Generous paid time off for personal use, holidays, and parental leave
Company-sponsored life insurance
401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
Financial and retirement advising

Salary Range: $55K - $65K

About Marmon Holdings

Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.

Pay Range:

44,000.00 - 66,000.00

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.

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Refine Your Search

desktop support technician jobs in carol stream il

End User Support Technician

Help Desk Technician

Help Desk Technician

Desktop Support Technician - Level 3

IT Support Technician

Hardware Computer Repair Technician

PC Technician

IT Support Technician

Digital Support Specialist

Level 2 / Level 3 Engineer

IT Desktop Support

PC Technician

IT Technician

IT Support Technician

RETAIL COMPUTER TECHNICIAN

Service Desk Technology Support Analyst

Support Technician

Support Technician

Configuration Technician

Services Technician-W2

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