Top 3 Help desk analyst Jobs in Carolina, Pr

IT Service Desk Analyst I
Northbridge University —San Juan, PR
- Full-time
- Classroom
- Computer Science
- University
- AD&D insurance
- Disability insurance
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7d
IT Help Desk Analyst (Onsite)
OneTrust International LLC —San Juan, PR
- $18 - $22 an hour
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
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IT Help Desk Analyst (Onsite)
OneTrust International LLC —San Juan, PR
1+ years of experience in IT support, help desk, desktop support, or similar technical support role. Respond to and resolve a high volume of help desk tickets…
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IT Support Technician
Column Technical Services —San Juan, PR
Troubleshoot hardware and software issues for computers and other office technology, providing technical support and guidance to users both in person and…
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IT Service Desk Analyst I

Northbridge University -
San Juan, PR

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Job Details

Full-time
7 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Vendor relationship building
Foreign language proficiency
Desktop (troubleshooting support)
Network support
Desktop administration
Associate's degree

Full Job Description

Summary:

Northbridge University operates a Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day.

The IT Service Desk Analyst I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University. IT Service Desk Analysts, I provide primary support for the entire company, supporting Students, Staff, and Faculty. They provide basic administration (e.g., provisioning) of systems, assist with upgrades and integrations, help with cybersecurity issues, and provide troubleshooting support. The IT Service Desk Analyst I is a Tier 1 support resource.

IT Service Desk Analyst I is the eyes and ears of IT, and the first line of defense for users’ computing problems.

Essential duties and responsibilities:

Answer support phones and monitor the ticketing system, triaging and solving problems
Extract a prioritized ticket and take appropriate action to resolve client issues.
Provide technical guidance, advice, and training to system users
Build and maintain positive, constructive partnering relationships with the campus community
Perform IT production support for assigned area(s) according to documented processes.
Perform desk-side support for end-users and provide local “remote hands” when required by engineers
Interact with students, faculty, and administrative staff, supporting all aspects of infrastructure and classroom and meeting room technology in their environment
Coordinate computer support activities with multiple user departments and internal teams, as well as third-party vendors
Manage and coordinate vendors (we applicable) for the successful delivery of technology services in support of business needs
Log all customer interactions, filling out detailed information in tickets and documenting resolutions

Minimum Requirements:

Associate degree in Information Technology, Computer Science, or related field
Must be able to read, write, and speak English and Spanish
Minimum of 1 year of experience and/or training that includes desktop support, network maintenance, and design
Excellent analytical and problem-solving skills
Strong verbal and written communication skills

Benefits We Offer:

Medical/Dental/Vision Insurance
401(k) with an Employer Match / Paid Time Off
Short-Term and Long-Term Disability / Group and Supplemental Life & AD&D
Educational and Professional Development Program

Equality Employment Opportunity / Affirmative Action for minorities/Females/People with Disabilities/Veterans

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IT Service Desk Analyst I

IT Help Desk Analyst (Onsite)

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