Top 28 Inbound call center Jobs in Carpinteria, Ca

Contact Center Agent
Independent Living Systems —Oxnard, CA
- $20 - $26 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
10d
Account Representative - Ventura, CA
Coloplast —Ventura, CA
- $55 an hour
- Spanish
- English
- High school diploma or GED
- Paid parental leave
- Dental insurance
MEDICAL ASSISTANT
Santa Barbara Neighborhood Clinics —Santa Barbara, CA
- $24 - $26 an hour
- Communication skills
- Entry level
Automotive Service BDC Representative
Lexus of Oxnard —Oxnard, CA
- $20 an hour
- Full-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- AD&D insurance
Implementation Manager
Avoca —Santa Barbara, CA
- $130,000 - $180,000 a year
- Full-time
- Office
- Travel
- In-person
- Commuter assistance
- Health insurance
4d
Sales Engineer
Avoca —Santa Barbara, CA
- $160,000 - $200,000 a year
- Full-time
- Mid-level
- Office
- 4 years
- Commuter assistance
- Health insurance
5d
Realtor | Inbound Lead Division
Nova Estates —Ventura, CA
- Mid-level
Communications Operator, Part-Time, Second Shift
Guidehouse Managed Services LLC —Ventura, CA
- $38,000 - $63,000 a year
- Part-time
- Spanish
- Hospital
- High school diploma or GED
- Health savings account
- Paid holidays
5d
Telesales Associate - Remote (US)
Just Energy —United States
- $15 an hour
- Full-time
- Remote
- Residential
- High school diploma or GED
- Computer skills
- Employee assistance program

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Coloplast —Ventura, CA
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Renewal Specialist
IQVentures —Dublin, OH
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Contact Center Agent

Independent Living Systems -
Oxnard, CA

Quick Apply

Job Details

Full-time
$20 - $26 an hour
10 days ago

Qualifications

Customer records maintenance
Record keeping
Phone communication
Administrative experience
High school diploma or GED
Managing clients in a customer support role
Telephone systems
Clerical experience
Customer interaction during outreach
Office phone management
Quality data entry
Customer data entry

Full Job Description

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

High School Diploma or GED.
Proven experience working in a contact center environment, preferably within healthcare or a related field.
Ability to manage high volume contact center demands.
Familiarity with inbound and outbound customer service processes and phone systems.
Basic clerical experience and technical knowledge including accurate data entry and record keeping.
Ability to work flexible hours to accommodate contact center shifts.
Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

Associate's degree
Experience specifically in healthcare services or medical contact centers.
Experience with Microsoft Office Suite
Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
Certification in customer service or contact center operations.

Responsibilities:

Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
Perform other duties as assigned.

Quick Apply

Refine Your Search

inbound call center jobs in carpinteria, ca

Contact Center Agent

Account Representative - Ventura, CA

MEDICAL ASSISTANT

Automotive Service BDC Representative

Implementation Manager

Sales Engineer

Realtor | Inbound Lead Division

Communications Operator, Part-Time, Second Shift

Telesales Associate - Remote (US)

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