Summary
The General Manager is the central leader of the hotel, responsible for its overall success. This role requires a strategic vision to balance long-term growth with day-to-day operational excellence, ensuring guest satisfaction, team development, and a positive work environment. The General Manager is also tasked with maximizing revenue, protecting the owner's asset, and serving as the hotel's primary representative to the community and other business leaders. All actions and decisions must align with Daly Seven's mission and vision, upholding the highest standards of hospitality.
Responsibilities
The job description for this position is only a general summary of the duties the General Manager is to perform. Duties include but are not limited to the following:
General
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Recruit, train, and supervise hotel employees.
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Communicate with Corporate leaders regularly to correct issues beyond the capabilities of property team members.
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Ensure Daly Seven policies and brand standards are consistently met, including team member training.
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Understand the Daly Detective Lead Program and promote active participation by the front desk team.
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Drive revenue and collaborate with the Director of Sales.
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Conduct annual performance evaluations and documented disciplinary meetings with individual staff members. Outline action plans for improvement and routinely discuss employee goals.
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Investigate alleged injuries, accidents, or other incidents, which occur on the premises. Complete an incident report.
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Maintain current life safety inspections as required by Daly Seven and the brand.
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Know where gas, electric, water cut off, and breakers are located.
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Know location of emergency lights.
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Know the location of the ADA box and how to use it.
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General Manager must be able to lift 30 pounds, bend, stoop, and go up and down stairs. General Manager is required to seek assistance if unable to perform the essential functions of their role.
Daily Activities
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Meet with each department head, either individually or as a group, to review the day's planned activities, maintain focus and troubleshoot problems. Visit each department area (Housekeeping/Laundry, Maintenance Shop, Sales Office, etc.). Greet as many employees as possible in the course of your visits.
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"Work" breakfast bar; visit with guests (to solicit guest comments and obtain sales leads and referrals). Make sure the breakfast presentation is attractive, well stocked and adheres to our hotel standards.
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Tour the property, both interior and exterior, including pool, parking lot, corridors, and meeting rooms. Follow up on action items with department heads or staff members.
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Check reservations, review and analyze room inventory and forecast.
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Review and prepare daily business reports. Implement revenue maximization strategies.
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Review and approve audit pack.
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Prepare and/or verify and approve deposit.
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Balance accounts receivables, verify billing, send statements, and call past due accounts.
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Review and sign applicable logs: front desk, security, etc. Follow up on action items.
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Review previous day's labor cost; compare to required labor standards.
Weekly Activities
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Review activities designed to develop and maintain guest loyalty.
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Prepare or approve weekly payroll and compare to labor standards.
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Review progress on Preventive Maintenance Program and special projects. Review and follow up on maintenance requests.
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Review Housekeeping performance: quality inspections, efficiency (minutes per room), and deep cleaning.
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Forecast occupancy and sales for 90-day period and adjust business operations as needed.
Monthly Activities
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Drive by all competitor hotel parking lots.
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Attend community meetings and activities, such as Chamber of Commerce meetings, Convention and Visitors' Bureau or Hospitality Association meetings, etc.
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Inspect 50% of guest rooms (25% if the hotel has more than 120 rooms).
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Review financial performance on cost analysis.
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Review information on revenue performance and Guest Satisfaction Ratings report for quality and service performance. Share with department heads, prepare action steps, and follow up; communicate with all staff members.
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Review hotel sales and marketing plan. Prepare scheduled action items. Evaluate plan and take appropriate actions.
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Review all training needs and schedule appropriate actions.
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Complete monthly action plans as outlined by the Regional Director of Operations or Area Manager.
Meetings
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Daily management meeting with all department heads to review the day's planned activities, maintain focus, troubleshoot problems and maximize opportunities.
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Weekly staff meeting with all department heads to review forecast, groups and/or meetings, staff training issues, budget adjustments, and capital projects.
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Weekly sales meeting with all sales staff (if any) and Assistant General Manager to discuss sales call volume and reports, forecast, performance against budget, and to determine strategies.
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Weekly revenue meeting with Sales Manager, Assistant General Manager and Front Desk Lead.
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Facilitate monthly meetings to discuss issues related to hotel improvement plans, team communication, employee motivation, and other topics.
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Monthly all-staff meeting to report to the entire staff on operations, financial, quality results, and progress toward goals in each area, including brand compliance and guest scores.
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Progress toward goals should be the primary focus of meetings, with celebrations, milestones, and individual improvement.
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Hotels often hold other types of meetings, such as safety and security meetings, inter-departmental problem-solving sessions and various types of training sessions.
Schedule
General Managers may be required to work nights, weekends, or holidays based on demand and the needs of the hotel.
Required office hours for General Managers are as follows:
Monday through Wednesday 7 a.m. – 5 p.m. or 8 a.m. – 6 p.m.
Thursday and Friday 7 a.m. – 4 p.m. or 8 a.m. – 5 p.m.
Friday (if working Saturday or Sunday) 7 a.m. – 2 p.m. or 8 a.m. – 3 p.m.
Saturday or Sunday (twice per month) 8 a.m. – Noon
A one-hour lunch break is taken Monday through Friday
Qualifications:
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At least 1 year of Marriott management experience
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Minimum 3 years of experience as a Hotel General Manager
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Available to work when needed - including weekends, holidays and nights depending on staffing needs
